|
|
Recently Discussed Complaints
Consumer Tips & Tricks
|
Latest News & Stories
Latest Questions
|
|
|
Run Local Locksmith, Michigan Complaints & Reviews - Illegal Business |
| Review all Run Local Locksmith, Michigan complaints |
Run Local Locksmith |
|
|
|
|
|
Illegal Business
Complaint Rating: 
Company information:
Run Local Locksmith
Michigan
United States
Phone: 888-686-3088
run-local-locksmith.com
|
|
|
Based on a horrifying experience, this national business uses false advertising and carries misleading charges. They claim that the locksmith services start at $29 but don't write that this fee is just for the technician reporting to the site alone. Additional charges apply making a minimum total charge amount at $125. They also claim that a technician will be at the site within 15 minutes of the call. This is inaccurate when the technician actually called within 15 minutes of the call, lied about the estimated time of arrival, and then showed up nearly two hours after the initial call! On top of that, the technician was rude, threatening and violent. Anyone requiring locksmith services should be highly warned to stay away from this company and use a real locally advertised locksmith.
|
 Comments |
 United States |
 Security Services |
|
|
|
|
More Run Local Locksmith complaints
|
Comments |
Sort by:
 Date |
Rating
|
|
|
|
$29 is base on commission on 800 number
person who open the door, they can charge what ever they want...
b/s 10-20 %off i have ever seem they over charging for just open 2003 chevy cargo van... 29 + 150... |
|
|
HOW TO TAKE ACTION AGAINST "PHONY LOCKSMITHS"
Below are links to various news outlets, consumer protection agencies and state Attorney General offices addressing the issue of "phony locksmiths". The story is familiar in many states: an out-of-state company hires a number of unscrupulous individuals in the area to sub-contract its work using assumed business names, fake addresses and phone numbers. Many times consumers have been over-sold, under serviced, or just plain lied to!
The Illinois Attorney General filed criminal charges against a New York locksmith operation for setting up phony storefronts with unlicensed individuals practicing locksmithing that lead consumers to believe they were dealing with local companies. The action was successful, and the company was ordered to pay thousands in restitution, to cease operations and to no longer do business in the state under a new name or any of the 25 different names the company had been using in local telephone directories!
ALOA encourages locksmiths who are facing this same situation to go to their state's Attorney General who can take the appropriate legal action against these fraudulent companies. ALOA recently sent a letter to all Attorneys General urging them to pursue this matter in their state. For a copy of that letter, Click Here . To contact your state's Attorney General, go to Click Here .
ALOA is also empowering you to take immediate action when these fraudulent operations show up in your city. Click Here for a Press Release that you may send to your local print and broadcast news media outlets. Make sure you put in the date and the name of your city in the highlighted areas.
For further assistance, contact ALOA Legislative Manager, Tim McMullen at 214-819-9733 x300 or tim@aloa.org
Click here to view the Phony Locksmith Press Room with various reports of Phony Locksmiths |
|
|
This company uses $29 as bate.
I have never seen such a high charge to change key for a lock.
I got a socking experience from this company's practice.
A company likes this should be exposed and prosecuted. |
|
|
| Do not use this company, they are a total rip-off! I got locked out of my house yesterday and called them. When I asked for an estimate on the phone the woman told me that there was a $29 service charge and the the additional cost starts at $45 and up depending on the degree of difficulty. It took the locksmith 5 min and he charged me $180.83 - this is absurd. I'm changing careers! |
|
|
This company is THE WORSE!
The guy called me that he was going to be there in 20 minutes, and he arrived an hour LATE, when I try to reach the manager, he's never there, he always happens to be out of the office.
The guy, when he finally arrived was rude, careless, and wanted to charge 160 for opening a 2008 SUV!!!
WHAT A RIP OFF, this company should totally be sued! |
|
|
I just called their service for rekeying my front door lock. The operator told me $29 + $19 onwards for rekeyeing depending on difficulty. Guy arrives 25 min. late - after me already giving them 1 hour notice, then appears in an unmarked Van - has nothing but 1 carry on tool kit with him, and no ID. He quoted me $70 additional above the $29 fee to rekey the lock - emphasizes he is doing me a favor by not charging me anything for labor (I am thinking - if you are rekeying - isn't that really all you are doing is labor?) - anyhow, total damage $110 . Unfortunately, it was late enough that I was in no mood to argue - but I do intend to get the lock replaced tomorrow - since he would only give me 1 key - not the 2 that is traditional with any rekeying - so I am thinking he has a copy with him????
Avoid this company, till they actually put up a Business Address and a BBB stamp on their website - I lost money - you shouldnot! |
|
|
I am having a HORRIBLE experience with them right now!
My scooter locked out couple days ago, called service RunLocalLockSmith.(RLLS)
7-15-09 Technician came late (his name Samuel, local tech in Richardson, TX) didn't know what the F* he were doing, end up he F* drewed a little scooter lock then charged me for total of $104 which included $29 service call (this is BS) and $75 just for drew a F* tiny lock!!! then he took picture of the lock and said will contact me back in an hour for pricing new lock but never heard from him!!
7-16-09 called RLLS spoke to servial CSR but no one know what was going on nor can see any previous service records or communication records in their system. They said sorry and set up new appt with a suppervisor will come out. Again, I was waiting and waiting...no one call or showed up. called again and complaint!! this time spoke to Tina and she set up another appt and very confidence that someone will call and show up this time.
7-17-09 suppose someone will call or show up around 6-7 am but nothing had happened. On the phone with Tina 2 times this morning but still nothing!!! I then call and ask to talk to manager, her name is Dee. The manager has no sympathy or sorry for the troubles I have been thru with them. She said she will re-set up another appt but I told her NO because I am getting SICK SICK SICK and TIRED of this company and now I know why because I should of look them up before I get involve with them, feel so sorry now!!!
Now I lost $104 for them to damage my scooter lock and have to find someone else to take over their shit!!
PLEAES PLEASE PLEASE BECAREFUL AND DO NOT DO ANY BUSINESS WITH THEM. |
|
|
I am having a HORRIBLE experience with them right now!
My scooter locked out couple days ago, called service RunLocalLockSmith.(RLLS)
7-15-09 Technician came late (his name Samuel, local tech in Richardson, TX) didn't know what the F* he were doing, end up he F* drewed a little scooter lock then charged me for total of $104 which included $29 service call (this is BS) and $75 just for drew a F* tiny lock!!! then he took picture of the lock and said will contact me back in an hour for pricing new lock but never heard from him!!
7-16-09 called RLLS spoke to servial CSR but no one know what was going on nor can see any previous service records or communication records in their system. They said sorry and set up new appt with a suppervisor will come out. Again, I was waiting and waiting...no one call or showed up. called again and complaint!! this time spoke to Tina and she set up another appt and very confidence that someone will call and show up this time.
7-17-09 suppose someone will call or show up around 6-7 am but nothing had happened. On the phone with Tina 2 times this morning but still nothing!!! I then call and ask to talk to manager, her name is Dee. The manager has no sympathy or sorry for the troubles I have been thru with them. She said she will re-set up another appt but I told her NO because I am getting SICK SICK SICK and TIRED of this company and now I know why because I should of look them up before I get involve with them, feel so sorry now!!!
Now I lost $104 for them to damage my scooter lock and have to find someone else to take over their shit!!
PLEAES PLEASE PLEASE BECAREFUL AND DO NOT DO ANY BUSINESS WITH |
|
|
I am having a HORRIBLE experience with them right now!
My scooter locked out couple days ago, called service RunLocalLockSmith.(RLLS)
7-15-09 Technician came late (his name Samuel, local tech in Richardson, TX) didn't know what the F* he were doing, end up he F* drewed a little scooter lock then charged me for total of $104 which included $29 service call (this is BS) and $75 just for drew a F* tiny lock!!! then he took picture of the lock and said will contact me back in an hour for pricing new lock but never heard from him!!
7-16-09 called RLLS spoke to servial CSR but no one know what was going on nor can see any previous service records or communication records in their system. They said sorry and set up new appt with a suppervisor will come out. Again, I was waiting and waiting...no one call or showed up. called again and complaint!! this time spoke to Tina and she set up another appt and very confidence that someone will call and show up this time.
7-17-09 suppose someone will call or show up around 6-7 am but nothing had happened. On the phone with Tina 2 times this morning but still nothing!!! I then call and ask to talk to manager, her name is Dee. The manager has no sympathy, sorry or compensate for the troubles I have been thru with them. She said she will re-set up another appt but I told her NO because I am getting SICK SICK SICK and TIRED of this company and now I know why because I should of look them up before I get involve with them, feel so sorry now!!!
Now I lost $104 for them to damage my scooter lock and have to find someone else to take over their shit!!
Technician has no name tag, uniform or not even driving car or truck with company name or logo on it.
He came out with his own car like anybody car and dress like anybody and had his little tool box and that's all!!! the receipt they used really lousy, doesn't have company name on it. Just like any receipt you can buy at office depot and write whatever you want on it!!!
PLEAES PLEASE PLEASE BECAREFUL AND DO NOT DO ANY BUSINESS WITH THEM. |
|
|
HOW TO TAKE ACTION AGAINST LOCKSMITH SCAMS
Below are links to various news outlets, consumer protection agencies and state Attorney General offices addressing the issue of locksmith scams. The story is familiar in many states: an out-of-state company hires a number of unscrupulous individuals in the area to sub-contract its work using assumed business names, fake addresses and phone numbers. Many times consumers have been over-sold, under serviced, or just plain lied to!
The Illinois Attorney General filed criminal charges against a New York locksmith operation for setting up phony storefronts with unlicensed individuals practicing locksmithing that lead consumers to believe they were dealing with local companies. The action was successful, and the company was ordered to pay thousands in restitution, to cease operations and to no longer do business in the state under a new name or any of the 25 different names the company had been using in local telephone directories!
ALOA encourages locksmiths who are facing this same situation to go to their state's Attorney General who can take the appropriate legal action against these fraudulent companies. ALOA recently sent a letter to all Attorneys General urging them to pursue this matter in their state. For a copy of that letter, Click Here . To contact your state's Attorney General, go to Click Here .
ALOA is also empowering you to take immediate action when these fraudulent operations show up in your city. Click Here for a Press Release that you may send to your local print and broadcast news media outlets. Make sure you put in the date and the name of your city in the highlighted areas.
For further assistance, contact ALOA Legislative Manager, Tim McMullen at 214-819-9733 x300 or tim@aloa.org
Click here to view the Locksmith ScamsPress Room with various reports of locksmith scams |
|
|
We had Run Local Locksmith come out to replace a 54 year old doornob that locked up. My call was returned within 15 minutes but the tech arrived 35 minutes later than the time he promised without even the courtesy of a phone call. He arrived in a private unmarked vehicle with a woman waiting for him in the vehicle while he tended to the door. He had to leave to purchase some parts and returned approx an hour and a half later. He returned with two brass plates to cover the curout of the original ornate fixture and put in a very low quality piece of garbage. While he worked he was impatient, cranky and rude. He had drilled holes for the screws to seat the brass plates and they would not line up properly to allow for the round doornob to properly operate, so he drilled new holes. The doornob then worked but the holes are visible in both the front and back of the door below the brass plates. Even after all of this, the plates are not set straight on the door and below the front plate is a portion of the original hole visible. It looks horrendous! To boot, this charge was over $450, to include $85.00 for each little brass plate, two charges for labor in addition to the famous $29 service call charge. This is only part one... AFter the tech left, I attempted to lock both the new doornob as well as the deadbolt above it, and neither would work. After some significant effort, I was able to get the new lock to work and called the company back the next morning. This time, the tech did not return my call for an hour, so I called again to complain. Ten minutes went by and he did call me back and promised he would be at my home between four and four thirty that afternoon. He did not show up until 8pm... no call, no explanation. When he arrived he was angry, rude, impatient and hostile. I was frightened of him, truthfully. When I explained that I could no longer use the deadbolt after he worked on the door, he rather rudely replied, "I didn't touch the deadbolt". I then calmly explained that I wasn't accusing him of anything, but that I simply needed his help to get both the locks working properly, which was the purpose of me calling on him in the first place! He did remedy the situation with my insistence, but it was careless, rushed and without any concern for resolving our problem or for achieving any level of customer service. My next complaint was with regard to the bill... there were charges that were illegible in terms of the description and amount and the total was miscalculated by almost $200! We called the company and after being given the run around, we did speak with a manager, who put us off for a couple of days, then he was on vacation when we called again, and now he "stepped out of the office". We left numerous messages and he has not returned our calls, We were denied the ability to speak with the company owner, therefore we will dispute the charges with the credit card company.
This was a frightening experience and a very poor example of sound business practices. I would advise anyone to run the other way when the name of this company is mentioned. They should be taken to court for impropriety and have the book thrown at them, and I just may pursue that! |
|
|
I wish I had veiwed these posts before I called this business. My bad experience started from that I felt the front door lock was not very good on Saturday morning, so I called my old locksmith, but he did not get the phone, and I think he does not work on weekend, so I stopped calling him.
I should have not used the front door from that point, but I thought it would not be so bad so I went to walk my dog using the front door around 7pm, without bringing my cellphone. When I came back, I could not open the lock at all. It is getting dark, and I have no money, no cell phone, so I start to feeling scared. I knocked several my neighbors' door, and finally one lady is at home. She helped me check internet, and called a locksmith----RunLocal Locksmith, a New York business running lock smith nationally.
The website says $29.95 service fee, and many other words of low cost.
When the locksmith came, he first used some oil and my key opened the lock. Then he said that my lock was broken, and I need a new lock. It is around 9pm Saturday night, and if I did not do that, I bet he would either left my door no lock, or he would just rob me. Anyway, he changed lock, and charged me $380 total for coming onsite, opening the door, and changing the lock.
I dared not to argue with him too much, because again it is dark and the guy is like a big-tower to me. So I paid this money and let him go.
After he left, I read the receipt, and could not find any information of the local business--it is just a piece of paper with the amount of money list there.
I felt I was just robbed.
I then checked internet, and found many many bad reviews of this business. Basically, they are just scammers.
I felt very unsafe with the new lock, what if they came back to really rob. So, I finally went to Home Depot and bought a new lock and put it on the second day. |
|
|
I was locked out from my shop this afternoon. It was 96' outside, and the locksmith was no show. Nor a courtesy call why he was running late either.
A friend of mine came by and was able to pop the door with a Swiss Army Knife. Dont' ask me how he did it.
As soon as I got in, the locksmith called me. He was calling from the opposite side of building, in front of some drug store. That is not even where we agreed to meet. I told him he was a little late for the job.
He went berserk and screamed that I owe him for his trip. Hmm ... Commandable, but not with that kind of attitude. Besides, if someone screams at me like that he or she better be signing my paycheck.
When the locksmith called me back second time, he said I still need to sign some mysterious paperwork. MYSTERIOUS PAPERWORK. I told him "NO-OHHH". After that he threatened me to call the police. I said "Oh yeah? The number is ... 9 1 1".
10 minutes passed. A woman claiming to be a supervisor called. The call came from 727 area code. According to some websites, it is an area code in Florida. Well ... I live in California.
Anyway, she demanded for my credit card number up front. Just like the locksmith, she was talking through her ass. For about 10 minutes or so, we screamed at each other over the phone and hung up.
A friend of mine (not the amateur locksmith) told me that I have no legal liability to pay up these people. HOWEVER, if he was in my shoes, he would give some money to the locksmith for his time and trouble.
No liability eh??? Well ... I knew that. Then, did I win???
How come I still feel like how I felt after I cheated on the history exam in my freshman year in college.
For those who have been cheated by those unscrupulous locksmiths, I am truly sorry for your losses. I guess I was just lucky today. Also I am very fortunate to have friends like mine.
Well ... Thanks for reading my story.
Nate |
|
|
| This is a scam they scam people for money |
|
|
This not a real locksmith company the are a fraud. Most of them are Israelis who are illegal in this country and have no paper and specially a locksmith license. A real locksmith can pick and open almost every door. My wife got lock out and she called this company they said will open for <$29> funny that what the say, and then tell you it’s not true $29 it’s a service call you misunderstood ok no problem the guy came he was Israeli talking on the phone very loud in Hebrew I believe and acts like he is a big shot locksmith and when he saw a deadbolt (a medium security) he start telling stories that he have drill because it’s a deadbolt and it will $275 + $29 and if I pay cash a big break its coming NO TAXES xe xe funny {“A professional locksmith can PICK any lock exceptions could be give < to multilocks and heavily duty MEDECO locks} we are not stupid my wife said hold on she called me and I told her tell him to go to hell and called a friend whose friend a real locksmith who has a license. Mean while the Israeli guy trying to scare my wife by asking her money for the service call do you know what my wife she said hold on she called the police those “A big shot phony locksmith start running like rabbit” When the real locksmith came he open the lock with in 5 min by picking the lock and he ask $75 only. I know today its hard to find a real locksmith because the scam locksmith mess the phone system you will call to 20 places you will end up to same call center go out find your local hardware store meet face to face with the locksmith and get his number the best advise . I know one thing they didn’t fooled us.
I wonder what our authority is thinking and not doing anything? If FBI or IRS will just pay a little attention they will find out that they pay no taxes the all illegal in this country the have no license and papers, and most of the have no knowledge it’s a crime they advertize in 30 or 40 state by giving phony advertize lying to the customers now imagine how many people get scammed they shoed be prosecuted and putted in jail |
|
|
NEVER NEVER use this company!!! Whoever runs this company should be locked himself in the jail. This was almost a joke when I told my experience with this company to my friends.
At night of 7/4/2009, my wife and I were locked out from our home unfortunately. We went to one of our neighbor’s homes and found Runlocal Locksmith on internet. Their website was certainly brought our attention on 15 minutes response and 24/7 service. The service fee is only $29. I placed a call to the company at 1-800_686-3088 around 11:30pm. The operator seemed to be nice and helpful. However, she cannot provide me an estimate on the costs. She said, the technician on duty will provide this information to us once he gets to our house. A few minutes later, I got a call on my cell phone. It was called by one of their technicians. The area code on the phone number was from another city, which is 50 miles away from our house. When I asked him, he told me that he is local and only 15 or 20 minutes away. However, he had a hard time to find my address on his GPS. I had to tell him the detail directions. After an hour and an half, the technician finally arrived at my home with another woman sitting next to him. He told me he could not find my address on his GPS. That's why he was late. It was almost 1:00am in the morning. He started working on the two locks on my basement door right away without providing any estimate on the cost. After about 20 minutes, he broke the locks and opened the door. Then, he asked me whether I want to replace one lock or two locks on $89 each. I said, just one lock on the top. The lock has been replaced. Everything went back to normal in less than 30 minutes. It seems to be great. I expressed my thankful to him when walked back to his car. When he gave me the receipt, I was shocked by the total cost on this service, which was $440.50. It was broke down by the following separated charges:
Service call $55
Open door + drill $149
Open door lock 2 $85
New lock $89
Labor $35
___________________________
Total $413
Taxes $27.50
Grant Total $440.50
I asked him why the cost is so much. He replied, because it is a holiday. I didn’t want to argue with him as it was almost 2:00am in the morning. My wife and I were so tired and no energy left for anything.
We have been calling and complainting this company since the next day (7/5), but nothing has been resolved. You cannot even find their busness address. I have been told by their employee that he or her can be fired if telling me the address. Is this a registered legal company in USA or what? |
|
|
This company is a load of crap. I have to keep it brief b/c it's so late and I just got into my house. I locked myself out of my house from my screen door. the guy who came out could not pick the lock so he said he had to to break it. After several unsuccessful attempts of breaking the lock he had to call someone for advice. What professional locksmith do you know has to call some one for advice to break a lock?
After that he tried to use some sort of air bag compressor and I was deathly afraid he was going to break my screen door. Then he claimed he had to completely take the lock off and that would take a long time. A long time? It's already an hour and 15 minutes later and you still haven't gotten in.
To my frustration I found a ladder, climbed on my roof, found an open window and crawled in. Wonderful, right! Not! He then tried to charge me the service, for breaking my lock and replacing the lock. You didn't even get me into my house, which is the service I asked you for, then you want to charge me? I told him I would pay him the service charge or $29 and no more. He insisted that he could come back tomorrow and replace the lock for $110. Why would I pay you to replace my lock and you couldn't even break it to get me in? After he left, the service then tried to call me to find out what happened. I told them he couldn't get me in, I climbed in my window and I only payed for the service charge. I do not want him coming back tomorrow to fix anything and if he does, I will call the police.
The craziest thing about this whole scenario is that guy was foreign, arrived in his own vehicle, used his own cell phone, and was wearing street clothes. He could have been a crazy ex-convict breaking into my home (albeit not a good one since essentially he didn't... maybe that's how he got caught and became an ex-convict). Sorry I digress... anyway, I am now left with a broken lock that I will have to replace at my own cost ($60 -$90), paid for a service that was not provided ($29) and still can not open my door b/c the idiot that calls himself a locksmith broke it. This whole situation was priceless. Note to self: never use a service with an 800 number. Lesson learned. |
|
|
| RUN LOCAL LOCKSMITH IS THE BEST LOCKSMITH COMPANY IN THE USA!!! EVERYONE SHOULD USE THEM... |
|
|
| They are not even a locksmith company, they are scammers and fool innocent people for money. If there is anyone who writes positive things about this company they probably work for this phony locksmith don’t be fooled. Where is Michigan authority why they won’t do anything? Where does the taxpayer’s money go? I ask people to join me to put those criminals to justice. This is our country don’t let an illegal foreigners fool you and rob you |
|
|
I called the 800 number and the lady on the phone was super polite. She explained to me that it would be a service fee of $29 plus a minimum of 45 dollars for labor to open my car. I was in Miami and she told me the guy would be calling me shortly to tell me he was on his way and not even a minute after I hung up with her I got a phone call from a guy with an accent saying he would be with me in 10 minutes. He arrived about 30 minutes later, which was no big deal. He kept in touch with me the whole time and even showed me the speeding ticket he got on his way over to me. Once he got there, he had my car open in no time and he only charged me $55 dollars total for everything.
I will recommend them to everyone.
Also, to that Viktor guy, just because you got ripped off doesn't mean every foreigner is going to rob you. I mean come on. Bigotry never solved anything, you might as well don a bedsheet and declare yourself a "nigger-hater" while you're at it. People like you make me sick. |
|
|
|
|
Videos
|
Latest Groups
|
Today's Mess-Up Photo
|
|
|
13th of Apr, 2009 by 
17th of Jul, 2009 by 
4th of Sep, 2009 by 
