Complaint Rating:

Company information:
Roomstogo.com
United States
roomstogo.com

When they delivered the sleeper and saw the stairs they had to go up the two guys said it won't fit and refused to even try. Even though in other other room upstairs has a full size sofa my wife and I took up earlier in the week. So that said they would cancel the order back at the warehouse. Since I was out of town during this time, called five days later and

spoke with bryan (store manager) and the order wasn't cancelled and knew nothing about this problem, even though my wife spoke with the sales person (Watana)that afternoon they refused to the del.& set-up My problem is we used a debit card and there policy is to return it by company check (7-21 days later) What a way to keep$900 in their account for 3 weeks? They are fast to take money and take there time to return it.

Last time I purchased two night stands for my wife's birthday, it took 2 1/2 hrs for the warehouse to bring them to the loading dock. NEVER WILL I RETURN TO THIS STORE AGAIN.