Rooms To Go reviews and complaints 1
View all 965 complaintsRooms To Go - inferior quality cushions
my husband and I purchased a sectional sofa from Rooms to Go in November 2013. The furniture was delivered on 11/29/2013. We were out of town from 12/5 - 1/4. When we returned and sat on the sofa for a week or so we realized that the sofa cushions were all crunched down and would not support a person sitting on them. We called Rooms to Go to report the problem they sent out a Service representative the 10th of January to inspect the sofa. He was amazed that the sofa had deteriorated so quickly and said that there must be a manufacturers defect in the item. He took photos and assured us he would report the poor quality to RTG. He said that someone would call us within 10 days of the visit. We had not received a call by today 1/31/2014. I called customer service this morning and spoke with a women who told me that they had determined that the furniture was made to manufacturers specifications and that there would be no action to repair the cushions. When I requested to find out the manufacturers specifications she just said it was made in the USA and that was all she knew.
The furniture was made by H.M. Richard's Inc, PO> Box 373, Baldwyn, MS 38824.
We paid over $1300.00 for this sofa that is basically a piece of junk.
The complaint has been investigated and resolved to the customer’s satisfaction.
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I went through the exact same thing...only you figured out the deception of quality earlier than I did. If they did not help you, then there is no way I have a chance. The seat cushions were not whole cusions, but bits and pieces surrounding a box spring in the center. GARBAGE. Never again will I buy from them!