Don't just complain on this web site. Direct TV is ridiculous. Complain on the regular 800# and they will tell you that you CANNOT have corporate office contacts and phone numbers. You CAN.
Mr. Chase Carey, President & CEO
2230 East Imperial Highway
El Secundo CA 90245
(310) 964-5000. Ask for Mr Carey's office.
Second - DON"T EVER GIVE UP FIGHTING THESE BUGGERS. That's just what they want you to do. In fact, the MINUTE you know you're being screwed - don't take it out on the poor hourly person - find the Head of Medusa, er, the CEO's name on the internet somewhere. Call them. Give THEM a piece of your mind. They don't want to hear it AND have the POWER to correct it.
If not satisfied, call your State Attorney General's Office and file a complaint. (Make sure you tell Mr. Carey's "office" that you in the process of doing so.)
Record the name and ID # of every employee you talk to. Insist they give it to you. Keep a log. Demand a discount or credit.
Find any and every public complaint board and voice your complaint. Call Mr Carey's office and tell them about it.
I've had many, many issues in my 9 month relationship with Direct TV. Their business model is to keep you from resolving your problems.
Once, I did get a credit for $60. Here's how: I waited until five minutes before the call center closed for the day (12:55am, thank you very much on a work night). Most of the regular employees will be logging off. With luck, the manager (whom you are NEVER permitted to speak to) may just pick up the phone. He did. He had the power to issue me a credit. I was very nice. I said, "Please, have mercy on me." He felt sorry for me. He's probably been fired by now, so good luck.
Today, the tech they had to send (at their cost) came to install a "newer" dish. Didn't need it, thanks to total miscommunication on their part. However, he told me the internet dish had been installed on a too-small pole. He could wiggle it an inch in any direction. Thanks to him, I now understood that my constant connection problems were not related to the "fair access" policy (where they slow your connection down if you use the internet too much) but to DEFECTIVE EQUIPMENT.
I am very appreciative that he showed me (at his own risk) what was really going on. I called them back and said I wanted the correct equipment installed at no cost. No, they want to charge me about $150 to fix their problem because I didn't report it during the first 90 days. Yeah, I'm so qualified to inspect satelite dishes. I said absolutely no. They argued. I again asked for a manager. No. I asked for corporate contact info. No. Fine, I went on this site, got Carey's info and called his office.
I was assured that employees are permitted to give out the CEO's contact info. Bullshit. These poor employees are as abused as the customers. Anyway, I took a hard line with the very nice person I reached. So, there will be no fee for the repair. I am working on getting some small credit for the past nine months of crappy access. She assures me she will do this once the repair is completed. I said, I hope so because I'm NOT giving up.
I told her about this site. We'll see.
Upshot: so many large corporations design their customer service system so that you cannot talk to management. Call center employees make low wages and have to listen to apoplectic customers who are being driven mad by the company. So, we get shit on and the employees get shit on. The company reaps the profits and generously share it up at the customer-proof top levels. It's a sick cycle and just further proof that greed is the underlying motivation today. Immoral, unethical, uncaring GREEDY bastards rule this country. I'm sick to my stomach that these are my own generation. Fair play and compassion for others is rarely exhibited any more.
So, FIGHT FIGHT FIGHT. Post your tricks - lets share and let these bastards try to stop us!!!