Complaint Rating:

Company information:
Expedia
United States
expedia.com

Purchased tickets in May. In late June Airline canceled flights. Expedia was unable to find me a comparable/compatible replacement and offered me a "full refund" (minus their processing charge). However the "refund" was promised within 1 to 2 MONTHS. Ok, so I'm supposed to carry the charges for up to 2 months and still have to buy new tickets elsewhere? Irritating, and costing me more money, but whatever.

3 months later I realize they have never refunded my money. I call and they tell me that "hmm, that is strange, it was requested, let me put in another request."

I call the credit card company and they have never received a request for refund. I call Expedia a week later to check on the status and the woman tells me that the initial request was never passed on to the correct people. So they essentially lost it.

And now they tell me it will again be "1 to 2 months" before the refund is processed. She explained that it really only takes 7 to 10 days (still a ridiculously long period of time) but that the 1 to 2 months is when it will appear on my statement. Requested expedited service since they have essentially stolen my money, but that seemed to go in one ear and out the other. Its now been about 15 days and my card has not been refunded.

Isn't is simply amazing that they can take my money in a matter of nanoseconds, but it takes them 6 months to return it? Really excellent customer service. I'm not holding my breath this time either.