Complaint Rating:

Few days back Reliance automatically activated caller tune services on my wife's mobile and set a very vulgar kind of tune on it, so all callers were quite astonished and ashamed. on finding about it, I deactivated thinking she may have inadvertently activated it by pressing some key on some promotional call, any way yesterday it again got activated with same tune. And this time mobile was at all times with me before activation and after. So today when i found out it was activated again, I deactivated again and called Customer Care regarding the issue, I selected English as my preferred language yet was connected to a guy who was speaking in Harayanavi. Since I understand the dialect, I went on with call, i tried to explain him my problem, but he kept on saying since caller tune is not activated i cannot do anything. I tried in vain to explain to him that it was my problem it is getting activated without any action on my side, but more i tried to explain more rude he got in end he threatened me that he would come to my home and f**k me, my wife, my sister, my daughter and even my mother. I have already called on 100 and registered a complaint and I am going to file a complaint at Reliance head office too and will file an FIR to this effect also. Please guide me as to what else needs to be done, cause I cannot take the threat easily since I don;t know him and he has all my records, my number and address etc. as they all are available to them on computer.