Complaint Rating:

I had used the XM-Radio service for several years and had been satisfied. While on hold waiting to update my credit card info, I was intrigued by an advertisement for a receiver. Seeing as mine was old, I spoke to the operator about it. Based on the ad and what the operator told me about the product, I ordered it. When I received it, it was not as described. Furthermore, on the receipt it said returns were not accepted. That was never explained to me. I tried to return it anyway but XM Radio refused to stand behind their product. They said all sales were final. Yet again, they did not say that when they got me to order it. Disillusioned and in disgust, I then tried to cancel the service entirely and they became very nasty and said they would charge me an early termination fee. I said how as I was on a month-to-month plan! However another thing they didn’t tell me was that when they sent me the receiver, they put me into a year contract! I did not agree to that. I did not authorize that! The operator stated they would put these charges on my credit card. Isn’t this fraud? In the end, I have waited so much of my time with them and reading what is out there on the web makes me very skeptical that I’ll have a pleasant resolution. I only wish I had checked out XM-Radio sooner!