My wife and I purchased a timeshare with Real Club, I told the sales woman that we were not interested in buying a timeshare with Real Club, since we already own one with Fiesta Americana and we are very happy with it. Therefore did not need other timeshare; in addition I explained the sales woman I work under commission, hence my income is not stable and my wife just lost her job. She start telling us that; we could use our membership with Real Club as an investment as a matter of fact her major income comes from the weeks she own with Real Club. Unfortunately due to our economic situation we were very vulnerable and we believed in her.
A few weeks after the purchased we realized that we were scammed by Real Club, we called the Hotel and tried to cancel but our efforts were useless. We called thousands of times asking for Ms. Salvatore the person in charge of the cancellations but she never was available. We just gave up when a guy just told us that: “ Ms. Salvatore job is to do not answer the phone calls; in order to avoid any cancellation request”. It’s undeniable that the personnel of Real Club has a lack of honesty and a excess of cynicism.
We have been in contac with Yessica Altamirano from Real Club we told her that we spoke with a PROFECO representative and he told us that this kind of dishonest practices are very common in the timeshare industry specially with American and Canadian people; but due to the tourism crisis that mexico is experiencing the hotels are lying to Mexicans as well. So far it’s very clear that she is not willing to help us. Our advice is do not even think of purchasing with Real Club.