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Reach Local Complaints - Excessive charges, no customer service

Review all Reach Local complaints

Reach Local
Posted: 2009-04-19 by   Overcharged-customer
Excessive charges, no customer service
Complaint Rating: 88 % with 16 votes
Company information:
Reach Local
Boston, Massachusetts
United States
ReachLocal.com

Company promises advertising on Search Engines, as stated on their website:
"Technology To maximize the value of each advertising dollar, our patent-pending technology intelligently selects media, then tracks, optimizes and reports results for local advertising campaigns".

YET DELIVERS - far less.

Company does not follow advertisers written intstructions as to search phrases to use, charges excessive rates for the ads, fails to provide minimal customer support.

Company also attempts to charge for campaigns beyond the contract terms and fails to deliver minimal customer service.

Representatives are argumentative, obnoxious and refuse to admit to well documented mistakes and over charges.
Comments United States Internet Providers
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More Reach Local complaints
Reach Local - Scam
Reach Local - Rip off
Reach Local - Bad service

Comments

 Sort by: Date | Rating
 242 days ago by   Donald +1 Votes
STAY AWAY FROM REACH LOCAL!!
 240 days ago by   snarfalous +1 Votes
Reach Local have recently moved to the UK, and one of my client halted a very successful Adword campaign they had set up to go with Reach Local, my client (a cosmetic dentist) was getting between 5 and 10 enquiries per day with a spend of £1500, Reach Local advised a £2000 spend and in one month we have had a total of 8 enquiries, they ignored the campaign we had set up geared towards a specific aspect of cosmetic dentistry and launched a campaign based around the whole industry..

We have now halted dealings with them and are likely to end of taking them to court for making false claims.

I am an experienced organic SEO expert with 8 years organic and Adword experience and would advise anyone to avoid these 'cowboys' like the plague.
 215 days ago by   scammed 0 Votes
they are a total scam operation! you can do more business on google adwords on a $50 a mo. budget than what they can do on a $2000 a mo. reach local budget. they raise the rates per click because their reps get a commision off of each click and their latest greatest state of the art software that takes months to figure out the best keywords for your campaign doesnt work either. they will be in court soon!
 198 days ago by   Patty Pettus 0 Votes
One reason your campaign is ignored is because the same person that sells the campiagn also manages the compaign. The representive is required to spend 60% of his time selling, and 40% of his time managing his campaigns. That's after a 1 week crash course to get google ad word certified. Reach Local also does not have a set fee to manage your campaign, instead they inflate the cost per click to build in profit for the company. You end up paying alot more per phone call because of the call tracking system they have. Most times they never release the ad word list to client either so the client can see what the real cost per click is.
 170 days ago by   scammed 0 Votes
isnt recording a phone call illegal if the caller isnt informed before hand?
 154 days ago by   AlexC 0 Votes
I agree with this, I am a reachlocal advertiser and it was working ok for me, until untried calling to change some of my keywords. I have called 2 dozen times with no response. The funny part is that my rep was a really good friend of ours too, but I have tried emails calls Even complained 2 weeks ago, threatening to quit the ad. Still no call back and my contract has expired. I am all about customer service with my company and this is not acceptable with me.
I hope this helps. Alex C Dallas tx
 115 days ago by   actionellen 0 Votes
The calls are recorded after an annoucement that comes on and says they will be. The training is 5 weeks long with weekly monday 2 hour training after that, company wide. You can see the adwords used for your account anytime 24/7 through your private website. It takes 2 days to make changes. The campaign is optimized twice a day based on actions (calls, emails...)
The deal is sealed, 2 weeks later the rep comes back out and reviews how to access your reports and discusses your results. 6 weeks after that, the rep comes back out with the Reach IT guy and a review on optimization and success is conducted. Frankly, I have been in this industry for many, many years and have never seen the tracking capability, the time alloted to a sales rep to service and account, or the training and support these reps receive. I am very impressed.
 79 days ago by   Private 4973493 0 Votes
+++Here is how it works+++++++++++ReachLocal will proxy your domain name and replace your natural search engine listings with their own subdomain like this: www.yourportionofDomain.ReachLocal.com. Now, you are paying per click for your own listings. If you cancel, they will remove the subdomain and you have lost your search engine listings, especially in Yahoo. Good luck getting back in Search Engines.++++++++++ There are more things they do with Google Adwrods set up and I'm sure someone who used to work for them will come out and expose them. ++++++++There is now another company that runs a very clever SCAM...
It's www.YEXT.com AKA the next yellow pages. Here is how it works with them. They target companies who have been in business for years especially. They let you track phone calls you can listen to online. About $4+ per call. What they do is create a page with your business name, their own VOIP phone number that forwards to your line. So, if you have regular customers who may not remember your domain name, who will try to look you up by your business name, now you have YEXT ad competing with you for your own name. Now, a customer calls to book and writes down their phone number, not yours... $4.00, customer calls back to make sure you are going to pick them up on time, +$4.00, customer calls back to thank you, +$4.00 ETC, ETC, ETC. You get the picture. If you cancel with YEXT, your customers now don't have your phone number. Those who wrote down YEXT forwarding number are trying to reach you to change a reservation can't get hold of you. All kinds of problems follow. +++++++++Suggestions:
-----Pay only monthly flat based fee to those you find ranking in top 20 in search results for your keywords, get your own Google Adwords, see who is managing your competitors website (usually a credit at the bottom of a site) use them. Any SEO company that charges Ongoing Optimization Monthly Fee is a SCAM. Unless you have an extensively ever changing 100's of pages websites you don't need ongoing SEO fees. If you do, make your research on the company. In conclusion: ReachLocal Sucks, YEXT, SUCKS, YellowPages Suck, SuperPages Suck.
+++++++YellowPages SCAM in the nutshell:
1 Yr contract, up to $1600+ a mo.
They ask for your Social Security Number, you ask why, they say to check your credit.
You give it to them. You're screwed. Why did they need your SS#? So they could use it to sell your account to a collection agency for $0.50 - $0.60 cents on the dollar after 2 months that you realized you got nothing for it.
They already paid the commissions to the sales person, and they will still make several thousand $ from your account. What you are facing is a harassment from Collection agency for the next 2 months, then they will report you to Credit Reporting Agencies, ruing your credit score.
Now, you cannot refinance your mortgage, or get a new loan for your business, etc.
+++++++SuperPages SCAM in the nutshell:
Offer of a free website for a flat fee for advertising.
Flat fee is not a flat monthly fee, it is a flat fee to replenish your account every time you have reached that limit. Ex: $500 flat fee, can be charged 4 - 7 time in a month as soon as your account has reached $500 worth of clicks. Try getting in touch with a billing department... Good luck! They fee will continue to accumulate.
They only recourse is to call your bank and cancel your card and change your phone number.
++++++++Guaranteed top placement for 4 of your targeted keywords in Google Sponsored links for a flat monthly fee SCAM in the nutshell:
Overpriced ad campaign, you never get the amount of clicks worth the money. Keywords are none competitive. Ads setting set to a limited 15 miles radius.
 68 days ago by   Pinkkrocket 0 Votes
I JUST FINISHED REPORTING YEXT TO THE BBB..They are rediculious. The customer service should be shot. They over charge and stole over 500.00 from our company. They closed our account and did not tell us why. When I called back they had closed the account because WE WENT BEHIND THEIR BACKS and reported their behavior to the BBB. They never answer with customer service and you can leave as many voicemails or emails you will never get an answer. They only thing to get them to move an inch is to report them, which just makes the charge you extra and say that they "resolved" the issue. I will report on them again since I just checked my account and I have been recharged more than my amount and have all the paper documentation.
 25 days ago by   Connor2342 0 Votes
From my experience with Yext, the complaint above is incorrect. They only charge for the first time the customer calls you, and if that customer calls you more than once, they automatically flag it as not billable. I have had a good experience with them, and mostly because I stay on top of my calls and my account. If you don't monitor it, than you will have a problem. You don't turn on the faucet to fill a pot and not watch it!

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