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I am deeply appalled and shocked at the bad customer service I was given at the Q&M clinic at Bukit Gombak MRT station. On 15 Aug 11, 5.30pm, I walked into the Q&M clinic located at Bukit Gombak MRT station, wanting to enquire about Invisalign braces as my friend is currently undergoing that treatment with Q&M. I approached this long-haired Chinese lady at the counter who was talking on the phone. When she saw me, she glanced up and continued her conversation, without even indicating if she was going to attend to me. I walked in wanting to be a potential customer and was rudely greeted by her horrible customer service. I walked out after 5 minutes because I do not know how long I have to wait for that lady's conversation to end. Her attitude was downright atrocious. Thanks to the bad experience I had, I will now do intensive research to see which dental clinic has favourable responses. Previously, I had wanted to undergo this treatment with Q&M.
The complaint has been investigated and resolved to the customer’s satisfaction.
I got a Invisalign package from Q&M dental, very unsatisfied in both customer service and the end result. Although appointment was made, every time I revisit, I have to wait for half an hour to an hour. The dentist / surgeon didn’t really listen to my needs, my teeth are not fully straightened, the midline are off and not aesthetically nice looking at the end of the package. The price isn’t cheap, should have gotten the treatment from an orthodontist. Waste of time and money! I NEVER HAD SENSITIVE TEETH FOR MY WHOLE LIFE, I COULD BITE ON ICE-CREAM WITHOUT ANY PROBLEM.. BUT ONE OF MY FRONT TEETH GOT REALLY PAINFUL AND SENSITIVE DURING THE TREATMENT. AT THE END OF THE TREATMENT I WOULD STILL HAVE SENSITIVITY FOR THAT TEETH. The surgeon simply tell me use toothpaste for sensitive teeth. Wtf! I seriously regret my decision. I felt like that teeth are with black tint, it really worried me. Hopefully my teeth won’t rot or turn black..
I am deeply appalled and disappointed at the poor customer service I experienced at the Q&M boon Keng clinic on 2nd June @ 11:30am coz the clerk double booked and the audacity to blame the doctor was ludicrous. I was there and witnessed the whole thing. The clerk had such a rude attitude indicating that it was not her fault even though the doctor actually called me which showed that she had double booked another appointment….
Went to Holland Village outlet (Dr Teo Yoke Teng) in March 2021 for routine scaling and polishing and was told I have severe tooth decay and need 7 fillings! I’ve only ever needed to have one filling done in my whole life and all of a sudden I need 7? I asked her to show me the decay and conveniently she said they were all located on the upper teeth so she couldn’t show me. Told her I would like to get a second opinion but she tried to hard-sell and scare me and said that I should do 4 fillings today so that I only need to pay consultation one more time to do the remaining 3 (as opposed to coming back to do it and having to pay a third consultation). Agreed to do one filling, and it was done so badly! When I floss that area the gap feels jagged and uneven and looks greyish after she did the filling. Went to another dentist for second opinion and she said my oral hygiene is VERY GOOD and no decay at all. Have heard this a second time during my next dental visit 6 months later.
Had a horrible visit in Pasir Ris White Sands. What I thought was a normal visit for scaling and polishing turns into an nightmare.
During the treatment, the Dr said that I have gum problems & suggest that I treat my wisdom tooth immediately as they are shown deep rooted in my nerves. He then proceed to arrange an X-ray for me.
Upon reviving the results, he said I have to go for an CT scan in Simei to have a clearer picture on which nerves is closest and he would check my CT scan to see if hes able to do that surgery for me. He told me to get it done ASAP as my wisdom tooth is decaying.
Of course, I was worried so I went Simei the next few days. CT scan costs me about $200 and when I’m done I called Pasir Ris branch to confirm my next appointment with doc. TO MY HORROR, the receptionist (different from the one who advise me to book CT scan) said “don’t need to come back, doc already said he cannot do surgery for you” I WAS SO PISSED. I went back to the Simei Branch and asked what was the miscommunication about.
If PSR branch have told me earlier that they can’t perform this surgery, I would’ve went to Simei and get it done WITHOUT the need of CT scan (scam much?) Long story short, the receptionist at the Simei branch was surprised and mad as well, she apologised for the miscomm & offered me to do my surgery the next day since I’m in a lot of pain.
The reason why I want to go back to psr is because of the cost, if I did it in Simei it will be abt 2400+ as its specialist surgeon, Psr branch will be about 1250+ for normal surgeon.
Anyway, I decided to ditch QM for good and went to other dental and finally had my wisdom removal painless & efficiently.
Till this date, QM still msg-Ed me to ask me to book appointment even tho their doctor can’t perform my surgery. My advise to them is to put themselves in check and Communicate with their patients.
I had an appointment with Q& M dental at whitesands Pasir Ris 19 April 2021 at 10am for scaling & polishing. After the scaling, the dentist told me " I have gum disease generally". So he offered an xray so I agreed. The xray results came out after 5 mins and the dentist discussed one tooth needs deep cleaning with injection, 5 teeth needs filling. He never discussed about aftercare and about gum disease. I went back home and my teeth non- stop bleeding. The whole night bleeding, spit with solid blood
Until second day non- stop bleeding.
I called their number and informed about my situation. The person who received my call said...
Eat ice cream, drink cold drinks, do not always gurgle, do not spit the.blood instead swallow it. I replied, i ate my dinner last night my breakfast and lunch today with the flavor of blood :(
Might at least gave me the aftercare or discuss with me the consequences of gum disease before i left the clinic.
I've been to other clinics for scaling and polishing but never experience this situation. How to treat non- stop bleeding?
Q & M, unprofessional service during my wisdom tooth removal at farrer park branch. My mouth is injured heavily due to the doctor rudeness, they (doctor and the nurse) even laugh during the surgery. Please be considerate as the patient is extremely anxious and nervous, try inspire patient and acts recklessly. This is my second times remove wisdom tooth in Q & M, the 1st doctor is patient and skillful but the 2nd time is worse and unprofessional. Currently im suffering from not just wisdom tooth pain but lip injured. Disappointed.
*correction: dun acts recklessly. I will try complaint in branch too.
THE MOST DISGUSTING DENTAL SERVICE IN SINGAPORE
I had gone to the Jalan Tiga Q & M on a recommendation on Facebook. I had a cavity on my tooth which I initially wanted to discuss and get it cleaned and probably filling.
As soon as I entered two Chinese ladies, one old and one young ( with specs) just quickly sat me down started to use their so called disposable tools on my tooth without even asking me what is the problem.
I had to stop her and explain my problem to which they without even getting any x ray, background information started pushing me to get root canal program done. I asked them what is the basis of your advise to which they immediately responded either you do root canal from us or go somwhere else or go back to your country and do.
The old lady who was acting like a doctor had no idea what she was talking about and kept telling me to clean, then told me to scale, then to fill and then minor cleaning for root canal. I told her why are you givinf me these options when you cannot tel me if this will reduce the pain. She said then u need to see a specialist. I was thinking what I was doing here all this while.
When I Told them am not comfortable with their advise, they irritatedly told me to them pay consultation fees which was 50$ with no medical chit / cert substantiating it.
I felt really cheated and will strongly advise not to visit these theives again.
Talking about bad experiences, mine is very bad too at the Marine Parade branch.
The dentist (indian, and cant recall his name) was rough during my extraction of my molar and found a big pc of chipped off of my wisdom tooth when I reached home.
It caused me a great deal of pain and I have to revisit, which I requested another dentist.
However, regardless of my complaint and photo showing the chipped off wisdom tooth, this new dentist only managed to filed off the sharp edge and prescribed additional pain killers and antibiotics.
No explanation of why this happened.
I was suffering and unable to eat solid food and it really spoilt my planned 10 days trip abroad, I had to look for antibiotics and pain killers while abroad.
When back to this dentist cause the pain with my wisdom tooth (I still can't chew) came back, this dentist put a metal band on my wisdom tooth ? Could it be due to the chipped off and caused another cracked, thus the continuous pain ?
No explanation whatsoever given.
I was charged for the additional x-ray and this procedure.
Now (although the pain subsided) the discomfort with my tongue friction against the metal band caused during chewing and drinking.
God knows if the pain will come back cause this band is only temporary.
My suspect is the original dentist made the mistake while extracting my molar.
I am not certain my suspicion is right coz nor of the dentist is giving me any satisfactory answers.
And imagine all the costs incurred.
Another thing I figured, is that these dentists don't own the clinic as they are mostly just attached so not so much obligation to the patient.
I won't have to write this if I had been given a full explanation but I want to share my ordeal with those been thru the same.
I have written about my ordeal to QnM and still waiting for their findings.
You shld go to sdc.com.sg to file the treatment against the dentist. If the treatment to you unexplain by the dentist. Of cause you must have the name of the dentist. When you file complaint to QnM will only have little helps. But when you compain to SDC Singaporr Dentist Council, it will have a big impact for the dentist.
I was in Toa Payoh branch. I made wrong decision to go there. I know a lot of dental clinic in Toa Payoh area. But, I don't know why I choose to go there. They took x-ray to all my tooth and giving some medicine. The cost was going up around $250. That's f** ridiculous and feel upset. And then, she told me to choice 3 different option. One is to take out my wisdom tooth. I don't think necessary to do that. I'm not causing serious problem and she can give me some antibiotics. Yes, definitely cheating people money.
your dentist in Pasir ris Fatimah Arshad is such an evil dentist. She is homewrecker evil woman . Do not trust her. An Immoral person will not do good any thing because evil is running her life. Dont trust her
Q&M dental clinics are scammers. Was told that I had multiple decays and cracks on my teeth and I needed a root canal. They then forced me to take an X-ray which was unnecessary. I realised that every time I go there I have to take an X-ray? Are they trying to make money out of that?
I didn't buy that nonsense as my teeth did not even show symptoms that required a root canal. Went to seek a second opinion at another dentist and he said nothing was wrong.
Will never go back there again.
Sorry it was 15 October 2016, I had a 11.30am appointment
I had a bad experience at Q&M today on 14 Oct. I wanted to try auto let my daughter try another dentist as we live close to Q&M Pasir Ris. I went there to remove my daughter's baby tooth. The male dentist with shoulder brown long hair advise me not to do so. I listened to his advise and asked to check my 7 year old daughters teeth for any decay. He found one and started to drill. He never explain to her what he was doing and me daughter was making noise as she was hurting. I kept talking to her and the dentist kept quiet, finally he said"I can't do this, you need to bring her to a specialist" . He said that twice... I told him, I will not bring her to a specialist but her regular dentist, The dental people at Tampines. I quickly made an appointment and headed there. My daughter was crying along the way. When we reached The Dental people, the dentist told her that he needed to catch worms and asked for her help, she went ouch ouch ouch but soon it was over and she felt really comfortable with the dentist. I have learnt my lesson, never try another dentist once you are comfortable with it. My experience with Q&M is really traumatic for my daughter and I was shocked that the dentist did not try to talk to my daughter.
the dentist in pasir ris singapore fatimah arshad of q and m dental lab is immoral mistress hiomewrecker and destroyer of family. a professional sh have good moral; character. if she could destroy a family how much more a person. do not trust her. if she will see your husband she will flirt her. she likes men a lot. shje is buying men
Totally agree. I have never been so disgusted as a customer my entire life that I desperately needed to write a bad review on them to caution people to think twice before visiting them. Visited Q&M as it was the nearest location to my place and the only suitable dental that fitted ny schedule since I was having a bad toothache. Unfortunately it left me with full of regret, frustration and disappointment. Paid so much and yet my toothache got even worse after they have treated it. They did not even provide me with any medicine or advise me with my aftercare after performing two fillings and a crowning on it. Only took my payment and even charged all the ridiculous extra charges I had never had any experience being charged at other dental. As if that isnt bad enough, when I called to check about my aching problem, they took awhile to get back to me, did not even offer to prescribe me anything to ease my pain, told me to take my own panadol. My pain was still persistent so I contactrd them again, and after a day, still no response. How can these people take their patients health so lightly?!
agree .. i had the same experience at Q&M white sand pasir ris branch recently. the receptionist was utterly irresponsible and did not explain to me the cost breakdown. by the way i was there recently (on 24 nov 2013) to have a tooth extracted (the doctor said need to extract) and without telling me that it was a wisdom tooth! i was heavily overcharged by the clinic. furthermore, i went back to the same clinic again on 8 dec 2013 for a review and was charged another amount, reason being the receptionist forgot to charge an admin fee on my first visit.. Is this a scam? how much more must i pay.. the receptionist say that she forgot to do so as she was the only staff on 24 nov 2013 and was really occupied with other things. Is it my problem that she was overworked? I swear never to go this branch again. what professional services they claimed to be?!
Try NTUC Denticare then. I have been with them for the last 3 years and they have been providing very good service. Price is also reasonable and slightly lower than other private dental clinics. They also provide invisalign treatment so you may want to try them out. You can call 6336 6222 to make appointment or for enquiries.