Purity Products makes it extremely difficult to cancel Super Saver, or special, offers!!
Purity Products makes a very effective advertisement, and then offers a sample of a product as a, "Super Saver." The consumer pays only shipping and handling, which are very reasonable charges. The net result is that I didn't get a free product with a small shipping charge; I EARNED my product with the time I had to spend cancelling the special offer!!
When the consumer requests his Super Saver, he doesn't know that refills of the product will be shipped automatically; he must cancel the standing order that is created by his ordering the Super Saver. He also doesn't know how much will be charged for the product when a refill is automatically shipped. The consumer learns this when he receives the Super Saver.
The consumer decides to cancel his order. Now the big problem happens. The customer service number isn't included in the package, or if it is, it is difficult to find. When the consumer dials the one number prominently featured, he is referred to another number. When the consumer dials that number, he finds they are not open 24/7 for THIS kind of service, only for placing orders. When he goes online to create an account to try to cancel the order, he learns the software of this deceptive company does not allow cancellations on line. When he writes an e-mail to cancel, he gets a reply e-mail that says he can only cancel when he places a phone call. So he has to remember to call at the right time in a different time zone.
When he finally gets the right department, he isn't allowed to simply cancel. He must endure repeated attempts to get him to stay as a customer. The most basic, emphatic English words declining any other special offers don't get through to the clerk. When the clerk finally decides to get the message, he must put the consumer on hold to get a cancellation number from his supervisor. Then he comes back on the line and once or twice again tries to sell the consumer a special offer.
Not worth it. Don't be fooled by Purity's claims of good customer service; it's just ain't so.