Complaint Rating:

Company information:
priceline.com
United States

I was searching for a rental car for my son "who is in the US Navy" to come home on his last leave before going to Iraq. I wanted a car from Slidel, LA. Pick up on Monday and return the following Monday. I entered that I wanted the car within 2 miles of Slidel, LA. The next thing I see is my offer was accepted for $35.00 per day...Where though? Not even close to Slidel, LA.

They had me a car in downtown New Orleans 100 miles away. I emailed them and said that won't work and that I needed the car closer or I want to cancel. They emailed me back and said they would not cancel and apologized if I didn't like what they found, but they would not give me a refund. So I tryed to call their customer support, and of course this was a recording that didn't work. Also their prices are insane! Below is the charges, and they don't bother telling how much these charges are. You are just expected to pay them.

Summary of Charges


Billing Name: Randy Andrews
Credit Card: Visa xxxx-xxxx-xxxx-3413
Your Offer Price: $35.00 (per day)
Total Rental Days: 6 days
Subtotal: $210.00
Taxes and Fees: $114.33
Total Charges: $324.33

The emails from their support just got worse and worse.
I finally just called my bank who agreed with my complaint, and simply reversed charges on my credit card.

I would not suggest this company to my worst enemy!

Randy Andrews