Complaint Rating:

Company information:
Toys R Us
9251 E. Washington
Indianapolis, Indiana
United States

I purchased a new Playstation 2 for my children. I took it home, opened it up and realized it was not new, but an old broken one. I took it immediately back to exchange it. I had the receipt and returned it within a hour of purchasing it. They basically told me I had switched the game system. They said it was sealed and new when I left the store. I said that may be true (if true, I didn't notice..the lady behind the counter got it out of the case and put it in the bag), but along the way before I bought it something had happened. They SHOULD be investigating that... not accusing me! Once again... they made me look like a criminal when I was the victim. They should be responsible for making things right and dealing with Sony. I did nothing wrong and I am out $140.00. I should not have to spend anymore money or time trying to work things out with Sony. Toys R Us sold it to me. Once again why am I be punished for being an innocent consumer purchasing an item and extended warranty from their store. They were very rude and accused me of being responsible for the problem. I have never had such a bad experience speaking with managers and supervisors.