Complaint Rating:

Company information:
Sears
United States
www.sears.com

Sears charged my credit card $275.00 to fix an ice maker in my refrigerator. They come from 8-5 & you need to wait 10-14 days. First repair man put a new part in and it worked for less than 24 hrs. Called Sears repair and they said I had to wait 3 days and call back -their policy. Did that, second repair man came 10 days later said he fixed it and it never made one ice cube. Called for third time-sent a sr. tech. 10 days later-he was nasty, rude and spent over an hour. Said his testers said it was working and left. Also threatened a member of the family before leaving. Sears refuses to let me speak to a member of mgt. or supv. Don’t ever use Sears for repairs-it is a nightmare.