Complaint Rating:

Company information:
A & E Factory Service
5901 Sunrise Mall
Citrus Heights, California
United States
Phone: 916 537-5529

This company is trully a joke. I had a problem with my GE mongram frig. and GE referred me to A&E. They g ave me a 5hour window for there service tech to show up! and then after waiting till the 3 hour, someone called to cancel. " I should have gone elsewhere just then".

So, when the tech did show up the next he didn't have the part and need to order it, but he could tape the damper open and it would be fine till the part arrived, and I would have to pay for another house call estimated repair $506.00. $269.78 for the part and the rest for the service call. We went away for the weekend, to find everything in the frig. had frozen and burst all over the the frig. (4 hours to clean). To make a long story short. I canceled any more work to be done, and asked for a full refund on parts and labor! Unknown if this will happen!

We called local GE repair service, and they charged me $107.00 for the part they stocked, and $75.00 to install. If you call there 800 number no one can help and no one is there to complain too.

THE COMPANY IS TRULY A JOKE! OWNED BY SEARS!