Complaint Rating:

Company information:
Sears
Grand Rapids, Michigan
United States

Last summer we needed a clutch for our lawn tractor. After ordering it twice...WEEKS later, we finally got one off ebay. NOW, we are looking for a switch of some sort and of course, no matter how many different numbers we call, we get transferred to a "parts" department. MIND YOU...this department is not within states of our stores here. Their computer read that one of our stores had this part and so my husband drove about 20 miles to get it and guess what? We tried calling the local store to verify the aprt was in stock and ended up with that million-mile-away department again. They don't have it...but, they can order it...NOT!!! I am seeing the KMart/Sears connection here. Good information to have...do not buy Craftsman lawn and garden equipment from them.