Complaint Rating:

Company information:
Aeroplan
Surrey, British Columbia
Canada

I have been collecting Aeroplan points for some time now and held some 225,000 points... I was booking a trip in December 2007 only to find that in the summer Aeroplan had canceled all my points for lack of use in a 12 month period. They said that was sent an email informing me that unless I used some of them (for example $25 worth of gas) that I would loose them... what a joke!!!

I checked and my internet service provider was marking all the incoming Aeroplan emails as JUNK... so I am out thousands of dollars in travel benefits... the Canadian Government needs to step in and deal with this.