Pella reviews and complaints 1
View all 178 complaintsPella - Installation problem
On 6/29/12 we closed escrow on a loft in the Parkloft Building for which Pella not only sold but also installed all windows and doors.
We became aware of there being water intrusion problems with the French doors and contacted Pella to mitigate the issue. They replaced the torn weatherstripping for the doors. They also charged me $299.32 for the stripping and the installation by their installer. On the telephone I asked for customer warranty service on this problem door but was told that it did not apply since the installer was at fault.
I since learned from the building engineer that Pella had installed those windows with their own installer.
I really would like this company to
1. refund the nearly $300.00 to me
2. send someone out to fix the threshold in order to make this door more easily open.
Latest Pella Reviews
Pella of Orlando Florida, Shader Rd. Door Installation Pella window installation Sliding door Issue order 189WPK054 Warranty of Pella Doors & action of supplier to my request I just change my windows on Jul 15 2023 I am already having problems.Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
I'm sorry that you have now been introduced to our corrupt Iowa window company. Many of us have the unhealthy thought pattern that “Made in the USA” stands for quality. It does not when dealing with this company. It’s easy to read in the Internet that we are not alone. Our family also was deceived into purchasing Pella Architect Series Double Hung windows in the fall of 2009. We have been homeless since that date. I want encourage you to contact me so that I can give you a list of the names of the individuals that I know of, at Pella, who you can contact. I cannot guarantee that you will be able to solve your problem, but you can be a “burr under their saddle” until they do solve your problems. I have several YouTube postings on the internet under Pella Window Problems. I don’t think this web site will post my name or contact information, but you can get it from the internet sites posted by gsmckee0740. Keep it up! The rest of you, do your homework!