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Payless ShoeSource Customer Service Phone, Email, Contacts

Payless ShoeSource
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4.5 134 Reviews

Payless ShoeSource Complaints Summary

0 Resolved
16 Unresolved
Our verdict: Engaging with Payless ShoeSource at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Newest Payless ShoeSource reviews & complaints

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12:00 am EST

Payless ShoeSource Mixed Experiences with Payless Beauty Supply

As I delve into the reviews of Payless Beauty Supply, it becomes evident that customer experiences vary widely. Some customers express disappointment in the declining quality of products, citing issues with materials and sizing discrepancies. Others highlight the convenience and affordability of the store, reminiscing about past positive experiences. It's clear that while some find value in the offerings, others have faced challenges with customer service and product quality. If you decide to shop at Payless Beauty Supply, it may be wise to approach with caution and manage your expectations accordingly.

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5:23 pm EST
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Payless ShoeSource I have bought 12 pairs of shoes from payless so far

I have bought 12 pairs of shoes from payless so far and all shoes have been really nice, all thru to size (except one) and no scuffs or dents any were. They may not be designer brand with logo and all but they sure are really worth the money spent.

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5:13 pm EST
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Payless ShoeSource Yes they're not leather but cute styles

Ive ordered many timez and products are represented well and very prompt delivery

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  1. Pros (Advantages)
    1. Affordable pricing for budget-conscious shoppers
    2. Wide variety of styles for all age groups
    3. Frequent promotions and discounts
    4. Convenient online and in-store shopping
    5. International shipping options available
  1. Cons (Disadvantages)
    1. Limited High-End Brands
    2. Intense Market Competition
    3. Perceived Lower Quality
    4. Vulnerability to Fashion Trends
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Verified customer This review was posted by a verified customer. Learn more

Payless ShoeSource I have been scammed buying fake designer shoes before

I have been scammed buying fake designer shoes before on various websites and have come to realize that the fake shoes are of worse quality than just buying cheaper knock off shoes from payless. You may not get the fake logo on your shoe, but the quality is truly much better and you actually get the shoe with a real return policy.

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3:31 pm EST
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Payless ShoeSource Girls’ size 4 brown shoe

Item purchased in November 2022 at Payless shoe source Gulf City Trinidad & Tobago.

Shoe worn for the first time on March 4 ,2023 for less than 5 hours began to peel. When worn for the second time on March 7, 2023 the peeling got worse. This show now unwearable!

Because item was purchased over 2 months, Payless Gulf City will not entertain my claim. How can a child wear a new pair of shoe twice and then have it discarded?

I’m hereby seeking a solution to this problem.

Thank you

Desired outcome: New pair of shoe

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11:20 am EST

Payless ShoeSource Order placed 2 hours ago with wrong information

I placed an order for womens shoes 2 hours ago. Your add had it under womens shoes not mens. I caught it when it showed it shipped a few minutes ago. I tried to cancel or modify and i can't. This is not right and i want a full refund from this order. My daughter has no car and cannot return them.

I wrote them back and tested the website on my end. I picked womens shoes and was directed to many womens shoes starting with sandals ect. Then picking the tennis shoes and ordering by size. It was then brought to my attention that they were men's and not womens so as soon as I got the confirmation that they would key word "would" be sent arriving in 5-7 days not speedy they would not cancel. There reply is attached. No customer service only this email that took them hours to reply and a chat that I can attach. (ok I need an email for you neither of my attachments you accept. One is txt as its the chat the other is a pdf.)

Desired outcome: FULL REFUND

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10:30 am EST

Payless ShoeSource Order, shipping and cancellation

I decided to give payless a chance, after closing stores, online. Selected two items continued to payment and checked out. Within minutes... Realized I forgot to add a promo code which would have taken an additional $10 off. That is significant right. Checked my bank the payment was pending, already. Checked my email confirmation that there is not way to cancel or edit my order. No number to call so I chatted. I couldn't not cancel or edit my order neither could these chat reps. So my option to wait till the items arrive and return to payless back in the mail on my dime for a refund. Nice!

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Lynne Lang
, US
Feb 12, 2021 8:04 pm EST

Same thing happened to me. PEOPE DO NOT ORDER HERE. THEY HAVE TERRIBLE CUSTOMER SERVICE. THEY DON'T CARE. Its a scam.

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8:51 am EDT

Payless ShoeSource gift cards

I went to this store to buy shoes because i have a gift card and it would be Nice to use with the sale. When I was handing my gift card to the cashier she told me they no longer except the gift card since March 11. She was not very nice at all. She was not even compassionate. All she said was, we no longer except gift cards since March 11. There's nothing I can do about it. There are no apologies at all.

These gift cards cost money and they refuse to honor them when it specifically says expiration is may 31, 2019. That is unfair!

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7:32 pm EDT

Payless ShoeSource unfair rules

This store is closing and a customer found out the shoes did not fit and she wanted to return it but they said no since the store is closing.and the people that work there were rolling there eyes and giving her weird looks and she ask nicely if she can return it but they gave her nothing and they did not care and they did not even listen so that is my complaint

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11:26 pm EST

Payless ShoeSource online orders

Ok just let me say that I will never again order anything from Payless online. I have given them two chances their customer service is horrible. I was on hold for 56 minutes no lie! I order online all the time never had I had to wait weeks and weeks for anything unless coming from China. Which I won't ever do. Try tracking it's ridiculous, my last order they got my order completely wrong I wear size 5 I received 3 that were right and received 3 other pair of shoes in size 10 size 8 1/2 and 7 1/2 which I never even ordered and didn't get the rest of the order I paid for. I called and was told to throw the 3 pair that they sent by accident and that they would expedite my missing items next day. It's been now 5 days and still waiting. What a joke if I where anyone considering ordering from Payless online I would strongly recommend you do not save yourself a big headache

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8:03 pm EDT

Payless ShoeSource shoe quality

Bought a pair of shoes online because I have no store nearby . The order number is [protected], Curt Penterman W 8590 [censored] Ct Westfield Wi 53964. I received shoes but didn't wear them till the following Monday for work . I wore them for 4 days and one of the grommets that laces go through came right out of shoe so I cannot keep them tight . I stopped wearing them right away . I contacted customer service 2 times and got told sorry can't help you . I have no store nearby and should not have to drive to take them to a store. I do not have time or money to do that, which is why I purchased online. I still have not wore them so there they sit in my closet. I can send pictures of defective shoe if needed. All I am asking for is for you to stand behind your shoe quality . This is my last resort to try to solve this matter or I will have to file a formal complaint with whoever I need to to try to resolve this matter . I will wait for your reply but not long because I need shoes . Thanks Curt Penterman

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8:17 pm EDT
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Payless ShoeSource lauren store manager

I just left your store in Dearborn and experienced the WORST customer service EVER! Lauren was rude from the minute I walked in. I asked her if they had a bathroom, she said no with an attitude. I brushed it off and said ok. I met another lady In there and asked her (I really had to use the bathroom) she said yes, held my purse while walked me to the restroom. I beam shopping in the size 9 -91/2 shoes now, she comes over there listening to me and my brother talking about the sale going on. She interrupted me and said the red tags are what they say, I said ok but ANY shoes includes the 30% off right?, She said yes. I pick two shoes out for myself and one for my two year old (who was with me) she followed me around the store, now mind you she was at the register when I walked in. Every isle I went down there she was, watching me like I was going to steal from the store. I am a paralegal and make good money, I don't need to steal. She seen me and judged how I looked (Racial profiling). The girl who let me in the bathroom was cashing me out and sure enough here comes Lauren, she said oh no she can't get the 30% off with the shoes I picked out except the one pair with the red tag...ok well you just told me I could. I pick up the sign and read it and it says EXCLUDES red tags and the brand I picked out. She said well my boss told me I can include the red tags. Ok well policy is policy. If you're going to include the red include the ones I picked out. I asked for her boss and she said her boss was not there. I asked her multiple times what her name was and at first refused to give it to me. Finally she did. I needed it to tell you who it was who was so rude and nasty with me. I've never been more embarrassed and ashamed for just walking in that store. She literally had me in tears walking out because I've never had someone disrespect, follow me and had such a bad attitude towards me my entire 27 years of living. Please advise on the way they are running that store.

Sincerely,

One angry customer

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9:49 pm EDT
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Payless ShoeSource misleading information

Request #32236

I was able to placed an order online and was able to took advantage of a big discount, however, without informing me, they've canceled my order right away saying that the item are out of stock, for me, its unreasonable, cause by the time I placed my order, its still available, probably, as of date, its no longer available, i've just felt that probably they don't want to fulfill their commitment because I was able to order the item at a very affordable price.

Ps: pls see photo

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3:07 am EDT

Payless ShoeSource worst website

Don't understand how they are still in business. A lot of things should be improved and fixed before dealing with customers.
Once you ordered something you will be left alone. No confirmation, no tracking number, no any other useful information about your order. What kind of service is that? It's simply ridiculous!
I'm saying this because I ordered from them several times hoping they had read the reviews and done everything right. But I was so wrong.
No customer service at all. Strange way of running the business.

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6:28 am EST

Payless ShoeSource the sales person lost my gift card

My kid and I went to Payless Shoes Inc. I got the gift card and when we came to this shop, I gave the gift card to the sales person. After that we went to find the shoes and when we came back to the counter, the sales person wasn’t there. When she came back, I asked about the gift card, but she couldn’t find it. I asked to call the manager, but he was away. She has no idea what to do and this whole situation was really stupid. It was obvious that the sales person didn’t want to solve the issue.

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8:26 pm EDT

Payless ShoeSource stay away

Even though there have been complaints and a meeting about this District Manager she is still with the company. She has fired great managers for reasons of race, person's sex, or sexual orientation under the guise of doing these things for legitimate reasons. Luckily I've been able to hang on to my job, but I'm not sure how long that will be if Payless ShoeSource continues to fail at correcting this. I'm at my whits end and I'm fed up with nothing being done about this seriously disturbed bigot. This company works the piss out of you and doesn't appreciate employees, nor customers. They're only interested in your wallet and keeping the store staffed at bare minimum, which means employees are working hard to meet deadlines and usually working alone. Here's my correspondence with HR that amounted to no help at all.

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4:53 pm EDT

Payless ShoeSource bad service

Dear sir, my name is amanda i live in lufkin tx, i would like to complain about manager of payless in lufkin mall every time i go into that particular store manager is on the phone with really bad attitude. i was there last week n needed some help she just ignored me when i went to counter n asked her again she simply told me they r out of product without checking it. i talked to other girl who work there the next day about her and she told me you can talk to superviser but it wont help because he is really close to her n covering her when ever costumer complains i would appreciate if someone talk to her regarding her attitude and costumer service. thankyou.

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12:22 pm EST

Payless ShoeSource careless

In my opinion, Payless could not care less with their customer service duty to resolve an incorrect transaction in processing my credit. After two trips to the store, a few phone calls to the store and a call to their Customer Care toll free number. The outcome is that I should file a dispute with my bank to recoup the funds. In my opinion the problem originated with an inexperienced cashier. She struggled with processing the credit through my ATM debit card. She kept cancelling out the transaction and starting over. So now I am in touch with my bank who said the dispute can take up to 90 days. Thanks Payless

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Stacey Bartock
, US
Aug 29, 2018 8:02 am EDT

Emailed customer service regarding extremely rude manager at their Baltimore MD Eastpoint Mall location a week ago & have yet to hear back from anyone! Don't go there, people are very lazy & rude! Will be filing a complaint on BBB & will never shop Payless again! Gonna be the next Sears if their not careful!

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9:03 pm EST

Payless ShoeSource don't # to store

I bought some shoes from payless.com on December 2nd. I chose to ship to store as to not pay extra for the shipping which would make the pair of shoes I was getting on sale, the regular price. I've been waiting and waiting to hear that they were shipped, I thought maybe they don't tell you when they ship since it's going to the store. So I emailed customer service saying in the email I know it will take 14-17 days but is there some way to know where my shoes are. They replied that it will take 14-17 days and I will get a call from the store once they arrive. Real helpful.

Today I received an email saying they shipped. It's the 15th. So now I have to wait another 2 weeks at least before I get the shoes. I have no idea if it always takes a full month to get shoes, but this is ridiculous. I didn't even want to get them online but every payless store that I went to, no longer had them. Had I known that it would take this long to get them then I wouldn't have even bothered. These are shoes that I needed for work.

Needless to say, I'm very upset and I suggest that if you're going to buy from payless online to just have it shipped to your house. I would think they'd move a little quicker if it's going to your house.

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2:08 pm EDT

Payless ShoeSource I have sent two additional emails asking for an explanation but am being ignored

Today, I tried to place an order on the Payless website. I received a form message telling me my credit card information was not valid---strange, since I used it just prior on two other websites. I complained and received email from Katelin at Payless saying "At this time, Payless.com is only able to accept orders using a valid U.S. credit card with a U.S. billing address". My bank in Indiana will be surprised to know they are no longer in the U.S. I have sent two additional emails asking for an explanation but am being ignored.

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A wiley
, US
Oct 25, 2022 8:53 pm EDT

on Oct 18,2022 Payless Shoesource at 1845 S Scetterfield ,Anderson IN charged 27.72 from my checking account. I never purchased anything there and was never refunded.

I have not been able to contact them to get refund.

they have closed their stores around here ..

I am very displeased and frustrated.

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Bubyskb
, US
Jun 04, 2019 10:39 am EDT

They gave me store credit of 50 dollar but now they says they can't do anything about it please do the needful for the same

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midge87
Seattle, US
Aug 09, 2010 12:15 am EDT
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You might want to check to be sure you entered card number and everything correctly. There are plenty of times when one's sure you entered it correctly and yet you enter it again (slowly, making sure everything is right) and poof it works.

Payless ShoeSource Customer Reviews Overview

Payless ShoeSource is a retailer specializing in affordable footwear for men, women, and children. The company offers a variety of shoe styles including dress shoes, casual wear, athletic shoes, and sandals. Additionally, Payless provides accessories such as socks, handbags, and shoe care products. The brand is known for its budget-friendly prices and seasonal promotions. Customers can shop for Payless products online or at physical store locations. The company also features collaborations with designers for exclusive lines, catering to those looking for trendier options at an accessible price point.

Payless ShoeSource In-depth Review

In summary: Payless ShoeSource presents a user-friendly website with a diverse range of affordable footwear. While the site offers a good shopping experience and customer service, the quality of products can vary. Payless stands out for its value for money, but there's room for improvement in sustainability practices.

Website Usability and Design: The Payless website offers a clean and straightforward layout, making navigation a breeze. The mobile responsiveness is commendable, ensuring a seamless shopping experience across devices. The visual appeal of the site is consistent with the brand's image, featuring a colorful yet uncluttered interface.

Product Range and Selection: Payless provides a wide variety of brands and styles, catering to men, women, and children. The availability of sizes is generally good, with options for wide feet as well. Seasonal offerings are updated regularly, with an array of choices for summer sandals, winter boots, and everything in between.

Pricing and Value for Money: Prices at Payless are competitive when compared with other budget-friendly shoe retailers. The store frequently offers discounts and promotions, which enhance the value for money. While a loyalty program is not prominently advertised, occasional rewards for repeat customers are available.

Customer Service: Payless has a responsive customer service team accessible through multiple support channels. The return and exchange policies are fair, allowing customers to shop with confidence. Customer feedback and reviews on the site provide insight into the experiences of other shoppers, aiding in the decision-making process.

Quality of Products: The durability of Payless footwear can be hit or miss, with some items outlasting others. The materials and craftsmanship are appropriate for the price point, though not always on par with higher-end brands. Comfort and fit are generally satisfactory, with many customers pleased with the wearability of their purchases.

Online Shopping Experience: Ordering from the Payless website is straightforward, with a variety of payment options available, including major credit cards and PayPal. Security measures are in place to protect customer information. Shipping and delivery are efficient, with options for expedited service if needed.

In-Store Shopping Experience: For those who prefer brick-and-mortar shopping, Payless stores are typically well-maintained and organized. The staff is knowledgeable and helpful, ready to assist with sizing and style recommendations. In-store exclusive offers can provide additional savings, making the trip worthwhile.

Sustainability and Ethical Practices: Payless has room to grow in terms of sustainability and ethical practices. While there may be some eco-friendly product options, the brand could benefit from a more transparent approach to corporate social responsibility and ethical sourcing.

Brand Reputation and Reliability: Payless has a long history in the shoe industry and maintains a significant market presence. The brand's perception is generally positive, known for affordability and accessibility. Industry awards and recognition are not heavily emphasized, but the company's longevity speaks to its reliability.

Overall Satisfaction and Recommendations: The pros of shopping at Payless include affordable pricing, a wide selection, and a user-friendly website. The cons are the variable quality of products and the need for more robust sustainability initiatives. We would shop here again for budget-friendly footwear needs. Our final verdict is that Payless is a solid choice for those seeking variety and value, though we encourage shoppers to consider the environmental impact of their purchases.

How to file a complaint about Payless ShoeSource?

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4. Detailing the Experience:
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Payless ShoeSource contacts

Phone number

+1 (877) 474-6379

Website

www.payless.com

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