Complaint Rating:

Company information:
Reliance Broadband
India

Pathetic Customer Support and Lies::

This event is in addition to their pathetic service. Their collection department is very efficient. They want to collect money even without giving service ! Sometime back they called and asked for payment, I asked them for what ? They told broadband service. Its non existent; I told. You want me to pay you for no service, is it a donation ?? They told you complain to customer care, we only collect money, service is the headache of custome care. I asked that even if there is no service should I pay ? They disconnected the phone.

1. On 15/3/08 22:35p.m. I raised a request (No 65472827) with reliance customer care to shift my
broadband to a new address. I was told that somebody will cal shortly and the shifting will be done within 7 working days as per SLA. I told them about the urgency and requested to do it soon as I was about to travel.

2. I followed up in between with customer care and they informed me that it will be done soon.
3. Nobody called within 7 working days and I started my travel as per schedule. I received a call(roaming) on 28th (around 10th working day) from some one called Praveen of Reliance( Mobile

Number 984******* ). I asked him what was the reason for the delay. He told that he is sorry and he had some personal problems. I told him that I am travelling and he needs to wait for me to come back. He agreed.

4. Couple of days after I come back from travel I enquired to find out the status of my complaint( 13 Apr 2008). I was shocked to hear that my request has been closed as I told him that I don't want to shift ! When I confronted the the customer support that this is a lie, they told that this is the status mentioned while closing the call.

5. Frustated I asked reliance customer support for service disconnection. 13 -Apr 2008 Req No
66964224. They told me that this will happen within 15 days. I also told that I'm not going to pay for the non-service period. Someone called the next day and asked me if I wanted to disconnect and I told yes. They asked why, I told isn't the reason obvious.

There has been no further communication so far.

Manoj