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4.5 1067 Reviews

Parts Geek Complaints Summary

32 Resolved
146 Unresolved
Our verdict: With Parts Geek's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Parts Geek reviews & complaints 190

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Newest Parts Geek reviews & complaints

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4:11 pm EDT
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Parts Geek - ripped off on refund for returned part

These people totally screwed me on an expensive part I returned. They act like they are on drugs. They do not answer the phone. They do not call back when requested. Each time I write them, they ask for more information and when I give it, they ask for more. Finally, they act like I'm not requesting an RMA, when I already got one and sent the part in. Now...

Read full review of Parts Geek and 17 comments
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5:33 pm EDT
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Parts Geek - will not deliver

If you consider ordering online parts from this business DON'T! When a consumer places and order and an issue arrises...good luck with trying to contact a service rep. The consumer is put through a automated phone prompted system, after 6-8 minutes of waiting "on hold to speak to a representative", the consumer is forwarded to a voicemail box. This company...

Read full review of Parts Geek and 40 comments
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I
3:48 pm EDT
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Parts Geek ordered one brand... received another...

Well I have ordered from parts geek a couple of control arms for my ford probe and I have received them parts in a couple of days... This is the good part of the story... The bad part is that about a week after that I needed a couple of tie rod s ends for the same car... And on the site they have the brand that I have ordered... Same brand as the control arms... And I ordered a couple of them... And this time it took just about 2 days longer for me to receive them... Witch is not bad... The bad part is that they are another brand... Not the one that I have seen on the site... They look a lot cheaper than the brand I have ordered... But they just do not give a # about it... I sent a short e mail to the losers... And they a mailed to me back with some kind of cod so I can mail the stupid part to them at my own cost... That should not be fair at all... Because the stupid once should pay for their own mistakes... Am I wrong?... Well they do not give a # like I mentioned and I will end up driving my car with the cheap and funny looking parts... But just because they are not responsible enough to fix the problem at their own cost I will not buy from this losers again... Never ever... Because I just don t know what a heck is next... May be receive a #
Instead of my parts?... You do the mat... I was satisfied with them in all other ways... But this is why I will not buy again from them... Nice day to all of you out there.
Oooo and since I have the option to include photos... Hmmm I will... So you can see the parts on their site and the name on the ceap part box that I have received... Again... Nice day...

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Update by ilie
Jul 07, 2010 5:12 pm EDT

I could not agree more ...i am thinking whether to invest the necessary time to follow your idea of filing a complain or not ...i will have to decide that ...how ever i totally agree
with you ...thank you and God bless you.

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Not Satisfied with Service
Philadelphia, US
Jul 07, 2010 12:10 pm EDT
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I CONTACTED THE BBB OF NEW JERSEY AND HAD TO PRAY TO GOD THAT HE WOULD CHANGE THE DISHONESTY HEARTS OF THE PEOPLE WORKING FOR THIS DEFRAUDING COMPANY.

I SETTLED MY CLAIM IN LESS THEN THREE WEEKS WITH ALL FUNDS REFUNDED!

Contact the BETTER BUSINESS BUREAU OF NEW JERSEY via telephone [protected]:00 am to 4.30 pm M-F) OR on their website at and proceed to FILE A COMPLAINT.

They will contact the PartsGeek company and intercede professionally. Continue to contact Parts Geek via email, voice mail, etc and keep records of all contact efforts to report to the BBB of NJ.

May God lay intergrity, honesty, and uprightness in the office of Parts Geek as they have shown themselves to be deceitful and dishonest in business practices.

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7:05 pm EDT
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Parts Geek - parts geek is awesome - dont believe this place

This board I have found is run by companies posting fake complaints then extorting money by telling the company that they can get them removed for a fee. I have ordered from partsgeek mutiple time and have no issues. And I have called in to place every order. They do answer phones and emails.

Read full review of Parts Geek and 14 comments
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10:49 pm EDT
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Parts Geek wrong parts no customer service

website states parts will work for my year of car which they did not, one electronic part they sent was defective out of the box, and it takes 30min to reach a real person over the phone. pay the extra money with another company and avoid the headache.

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Andu
, US
Mar 30, 2011 2:39 am EDT

Please join my group on Facebook..."Boycott PartsGeek.com". I recently received an incorrect part from PartsGeek. After I returned it on my own dollar, I was refused a refund due to the fact I shipped Priority and could not supply a tracking number. Alert the BBB and FTC. Spread the word! Keep consumers safe!

ComplaintsBoard
P
12:38 pm EDT
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Parts Geek customer service

This is the worst company; I wish I had read other's reviews before I ordered anything from them. I ordered 4 car mats for my Jaguar and the next thing you know, I get in the mail 2 front car mats for a Volvo truck. It has taken them 11 days to get back to me on how to return these items; and as I thought, they expect me to pay to return THEIR MISTAKE. I am now going to my credit card company to file a complaint. I will NEVER order another anything from this company. If you were smart, you would do the same.

Read full review of Parts Geek and 1 comment
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Joe Steve Jones
, US
Jan 21, 2012 12:19 am EST
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WRONG ITEMS CALL [protected]

ComplaintsBoard
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12:58 pm EDT
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Parts Geek rip off artists

No one will answer the phones - ship wrong parts - their suppliers laugh when you try to get help from them - no call backs - d o n o t b u y f r o m t h e s e p e o p l e unless you want a night mare and get ripped offa6929

Read full review of Parts Geek and 2 comments
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Not Satisfied with Service
Philadelphia, US
Jul 07, 2010 12:11 pm EDT
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I CONTACTED THE BBB OF NEW JERSEY AND HAD TO PRAY TO GOD THAT HE WOULD CHANGE THE DISHONESTY HEARTS OF THE PEOPLE WORKING FOR THIS DEFRAUDING COMPANY.

I SETTLED MY CLAIM IN LESS THEN THREE WEEKS WITH ALL FUNDS REFUNDED!

Contact the BETTER BUSINESS BUREAU OF NEW JERSEY via telephone [protected]:00 am to 4.30 pm M-F) OR on their website at and proceed to FILE A COMPLAINT.

They will contact the PartsGeek company and intercede professionally. Continue to contact Parts Geek via email, voice mail, etc and keep records of all contact efforts to report to the BBB of NJ.

May God lay intergrity, honesty, and uprightness in the office of Parts Geek as they have shown themselves to be deceitful and dishonest in business practices.

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Contact BBB for resoultion
Philadelphia, US
Jun 01, 2010 12:08 pm EDT
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Contact the BETTER BUSINESS BUREAU OF NEW JERSEY via phone: [protected]:00 am to 4.30 pm M-F); Fax: [protected]; or on their website www.newjersey.bbb.org; also you can send questions/concerns via Email: info@newjersey.bbb.org

FILE A COMPLAINT WITH ALL THE INFORMATION ABOUT THE TRANSACTION (PRICE, DATES, ORDER INFO, ETC) AND NOTE ALL OF YOUR EFFORTS TO SETTLE THE MATTER (ATTEMPTED PHONE CALLS, EMAILS, ETC.)

BBB WAS VERYPROMPT IN RESPONDING AND ACTED AS AN AUTHORITY MEDIATOR IN RESOLVING THE MATTER. In less than a several days, PARTS GEEK contacted me to settle my return. In less than a week, I was able to return the item and get follow-up confirmation from PARTS GEEK and BBB in the shipping process. FINALLY, less than three weeks later, I am being refunded my purchase cost.

I hope this helps! When mailing anything back-- get insurance and tracking services! Follow-up with PARTS GEEK every few days with emails and voicemail messages. Save all emails. Stay consistent and patient. It will work~

ComplaintsBoard
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4:08 pm EDT
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Parts Geek missing part/poor customer service

The price and shipping features were excellent however the actual ordered item had a viatl part missing delivery. I spoke with a customer service agent (after hours of calling the 800#) and was told that I'd receive a callback after she checked with the factory site about the incomplete order. I have not had any contact from PARTSGEEK nor have I been able to speak with a live person after leaving numerous voice messages and emails requesting support. My car has been sitting at the repair site because I cannot use the shipped item. Very poor customer service skills~

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Update by Not Satisfied with Service
Jul 07, 2010 12:03 pm EDT

Contact the BETTER BUSINESS BUREAU OF NEW JERSEY via telephone [protected]:00 am to 4.30 pm M-F) OR on their website at and proceed to FILE A COMPLAINT. Give all of the information requested (PARTS GEEK business info 3203 Atlantic Ave Allenwood, NJ. Phone: [protected]/date of purchase/ price/ your contact info, etc)

They will contact the PartsGeek company and intercede professionally. Continue to contact Parts Geek via email, voice mail, etc and keep records of all contact efforts to report to the BBB of NJ.

May God lay intergrity, honesty, and uprightness in the office of Parts Geek as they have shown themselves to be deceitful and dishonest in business practices.

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8:56 pm EDT
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Parts Geek - fraudulent practices never buy!!

They do not answer phone or emails!!! I bought a spark plug wire set from them and when it arrived it looked great, except wrong part number. Essentially what they did is sold a cheaper set and lied about the part number claiming that, that is what their computer says is the same, it is not. I could of got the part they sold me from amazon with free...

Read full review of Parts Geek and 4 comments
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1:25 pm EDT
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Parts Geek customer service

I ordered some parts from this company (Parts geek) a few days ago and ordered overnight shipping and have yet to recieve the parts. I called ups and they didn't have any information as to where my parts were. Ups told me to contact parts geek to find out where the parts were. I called about 15 times, sent about 10 emails to there customer service department, and left about 10 messages for them to call me back and i have still yet to get a response from anyone in there company. Even if it isn't there fault as to why i haven't recieved my parts it still does not give them an excuse to not return any of my messages or emails. You would think that they would try to give me some inclination that they are trying to do everything they can to help me find the parts (That i purchased from them) i ordered. I am so pissed off by their lack of customer service that i am going to let as many people possible know never to order anything from this company and or there other 70 names they go by. I will find them all and i will bash everyone of them on every website possible ie; my space, face book, etc.

Read full review of Parts Geek and 174 comments
Update by marko4122
Jun 03, 2009 1:27 pm EDT

parts geek sucks!

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Dan Lowe
, US
Jan 14, 2024 9:45 pm EST
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Ordered a power steering unit it was defective received it on 11/27/2023 called them to return it on 12/19/2023

well within the 30 days guarantee so for it's cost ,e an extra $120.00 for my mechanic and they want me to pay for shipping the defective part back.

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Tony Rodriquez
, US
Sep 23, 2023 8:04 pm EDT
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I ordered 2 abs sensors through their online chat. I provided my VIN but still recieved 1 incorrect sensor. I filled out an online return request and heard nothing back for over a week. As I type this, I have been on hold for 37 minutes. I am giving up on returning part and will sell it on ebay. Never again PartsGeek.com

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Larry A.Centers
Corbin, US
Sep 10, 2023 12:55 pm EDT
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ordered rear brake rotors for 1999 ford f-350 super duty dully. to Larry A. Centers 1029 spruce creek road Corbin ky 40701. they don`t fit. detroit axel driled&slotted? what to do? i guess i`ll drive a nail in the wall where i will look at them when i thank of ordering from parts geek again. i`ll say hell no!

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Lonnie Barton
, US
Jun 28, 2023 4:22 pm EDT
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Complete nightmare company. SCAM ARTISTS. This has absolutely been the worst online company in the history of the internet-based shopping. 2 MONTHS LATER wrong part, no refund, no help and customer service is getting free pay checks. ORDER #18-[protected]

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Jeff Rodgers
, US
Jun 10, 2023 9:29 pm EDT
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You dumb chat box is getting in the way

It keep popping with that hand waving bs bs bs

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Shawn Mann
, US
Oct 22, 2022 3:00 pm EDT

Parts Geek WILL NOT pay for return shipping if you order online. They were very rude and put the blame on the customer. Heavy parts can cost over $100 to ship returns. There is NO NOTICE of this policy on their website. Very poor customer service and bad business practices. DO NOT DO BUSINESS WITH THIS COMPANY!

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Sylvia d Dean
, US
Jul 31, 2022 6:06 pm EDT

July23 2022 my tie outer tie rod broke and the end result after getting it towed to shop I was told July 25 that my spindle was also broke I purchase the kit in 4of 2022 order # [protected] part 498345 it cost me 300.00 to get it fix the first time now Its going to cost me 297.00 for this fix

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Eddie Q
Orlando, US
Apr 17, 2022 8:39 pm EDT

Bought this pressure hose from this company on Ebay

Parts Geek, LLC

Doylestown, PA 18902

ORDER NUMBER [protected]

SOLD BY autopartsgeek2user

ORDER TOTAL US $45.74

View order details Power Steering Pressure Hose Autopart Intl [protected] fits 08-09 Saturn Vue

Was wrong part, sent them pictures like they asked. Was told I needed an RMA# from this special site. You go there and can't put in the information that they asked for, happened many times, but nothing.

UNTIL my 30 days were up now its like I'm band from the site and Ebay can't do anything about it.

I Will Return It Next Time I'm In Doylestown PA.

LOOK OUT FOR THIS COMPANY AND BUY AT ON RISK.

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Jasper thigpen
, US
Feb 16, 2020 9:58 pm EST

12/16/19 I order a geeks auto part #15-[protected], cost $51.34. I have requesting about the 3rd time for return shipping label to return the part so I can get credit.

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luis lalama
, US
Jan 23, 2020 4:28 pm EST

the shock absorbers were fine I already installed them in the vehicle, however the AIR Intake hose is too short, I want to return it for a refund, Thank you

Part # [protected] Purchase order # [protected] date 12/29/19

Parts Geek Customer Reviews Overview

Parts Geek is an online auto parts and accessories retailer offering a wide selection of new, OEM, aftermarket, and refurbished parts for a diverse range of vehicle makes and models. Customers can search for and purchase parts including engine components, brakes, steering systems, and more through the company's website. The service aims to provide a convenient shopping experience with a focus on offering a variety of auto parts options to meet different automotive needs.

Parts Geek In-depth Review

In Summary: Parts Geek offers a comprehensive online platform for automotive parts and accessories with a focus on variety and competitive pricing. The website is designed for easy navigation and is mobile-responsive, ensuring a seamless shopping experience. With a vast selection of parts for different vehicle makes and models, including rare components, Parts Geek stands out for its extensive product range. While pricing is competitive, shipping costs can vary. Customer service is knowledgeable, and the company provides a clear return policy. Shipping and delivery are reliable with good packaging quality, though delivery timeframes can fluctuate. The authenticity of parts is generally well-regarded, with warranties provided. The checkout process is secure with multiple payment options. User reviews indicate satisfactory customer service and resolution of complaints. Parts Geek maintains a level of business transparency and has made efforts in community and environmental responsibility. Educational resources are available for DIY enthusiasts. Loyalty programs and legal compliance further enhance customer trust. Overall, Parts Geek is a solid choice for auto parts shoppers, balancing cost, quality, and service.

Website Usability and Design: The Parts Geek website offers a user-friendly experience with intuitive navigation and layout. The mobile responsiveness ensures that users can easily browse and shop for parts on various devices. The search functionality is robust, allowing customers to quickly find specific parts through keywords, part numbers, or vehicle specifications.

Product Range and Selection: Parts Geek boasts an impressive variety of automotive parts, including both common and hard-to-find components. The coverage of different vehicle makes and models is extensive, catering to a wide range of customer needs.

Pricing and Value for Money: The prices on Parts Geek are competitive when compared with other online auto parts retailers. Occasional discounts and deals are offered, though shipping costs and options should be considered when evaluating the overall value for money.

Customer Service: The responsiveness of customer service is adequate, with multiple support channels available. The staff demonstrates expertise and knowledgeability in automotive parts. The return and exchange policies are clearly outlined, providing customers with a sense of security when making purchases.

Shipping and Delivery: Delivery timeframes are generally in line with industry standards, though they can vary based on the item and location. Packaging quality is consistently good, protecting items during transit. Tracking and carrier options are provided, allowing customers to monitor their shipments.

Quality and Authenticity of Parts: Parts Geek offers a mix of OEM and aftermarket parts, catering to different preferences and budgets. Warranties and guarantees are provided, giving customers confidence in their purchases. Customer reviews and feedback are predominantly positive, reflecting satisfaction with the quality of parts.

Checkout Process: The checkout process on Parts Geek is straightforward, with a variety of payment options available. Security and privacy measures are in place to protect customer information. Order confirmation and receipt are promptly provided, ensuring a transparent transaction.

User Reviews and Testimonials: Customer satisfaction levels are generally high, with many users praising the selection and pricing. The resolution of complaints is handled professionally, contributing to a good rate of repeat business.

Business Transparency and Trustworthiness: Parts Geek has established a reputation for reliability and trustworthiness in the auto parts industry. While specific certifications and endorsements are not detailed, the company's history and transparency of business practices contribute to its credibility.

Community and Environmental Responsibility: The company has shown efforts in sustainability and community involvement. While eco-friendly packaging options are not explicitly mentioned, the overall environmental responsibility is considered in business operations.

Website Educational Resources: Parts Geek provides valuable educational resources, including DIY guides, tutorials, and vehicle maintenance tips. These resources are beneficial for customers looking to understand more about parts and their functionality.

Loyalty Programs and Incentives: The website offers loyalty programs and incentives such as rewards programs and referral benefits, which enhance the shopping experience for returning customers.

Legal and Ethical Compliance: Parts Geek adheres to trade regulations and data protection laws, ensuring legal and ethical compliance in all transactions. Intellectual property rights are respected, further establishing the company's commitment to ethical business practices.

Overall Experience and Satisfaction: In conclusion, Parts Geek provides a positive overall shopping experience with a few areas for improvement. The pros include a wide selection of parts, competitive pricing, and a user-friendly website. Cons may include variable shipping costs and delivery times. Final recommendations would encourage potential customers to consider Parts Geek, especially for hard-to-find parts, while keeping an eye on shipping costs. Compared to industry standards, Parts Geek holds its own as a reliable source for auto parts.

How to file a complaint about Parts Geek?

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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Parts Geek in the 'Complaint Title' section. Be concise but descriptive.

4. Detailing the experience:
- Provide detailed information about your experience with Parts Geek. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it. Ensure all necessary details are included.

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- Click the 'Submit' button to submit your complaint to ComplaintsBoard.com.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com. Stay informed about any developments regarding your issue.

This guide will help you effectively file a complaint about Parts Geek on ComplaintsBoard.com.

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