Complaint Rating:

I placed an internet order for 2 dolls with a company called Paradise Galleries (www.paradisegalleries.com), who sells dolls. Within 5 minutes of clicking the purchase button, a friend alerted me that they are not reputable and don't always deliver the product. I called them and canceled the order immediately. They refused to cancel and shipped the package anyway. I did not accept the package from my mail carrier and Paradise Galleries said they would not credit my credit card account until they received the dolls back. They took weeks, so I filed a complaint with my credit card who decided in my favor and charged the amount back to Paradise Galleries. Then Paradise Galleries charged me again for the amount of shipping when they were told not to ship it in the first place. I spent many hours calling them to attempt to clear this up, but they talked in circles and did not listen. They kept saying I need to pay my bill, etc. In October, 2005, I began receiving bills from a supposed bill collector, called

Retrieval Masters Creditors Bureau, Inc.
2269 South Saw Mill River Road, Building 3
Elmsford, NY, 10523
1-800-755-2540

When I attempt to call the number above, it is answered by Paradise Galleries answering machine. I am kept on hold for a very long time. Once I was on hold for an hour. When I finally get a person, she talks in circles and we are right back where we started. I refuse to pay this fraudulent charge and I have been ignoring these bills, thinking the collector was bogus Paradise Galleries answered the phone. Now I see on your web site that this bill collector works for many other disreputable companies. Are you able to help or give any advice?

Company details:

Paradise Galleries
11696 Sorrento Valley Road, Suite A
San Diego, CA 92121
http://www.paradisegalleries.com/
858-793-4050