Orphek LED LIghting Products
Sigh. Yet another fly-by-night LED company, Orphek, seems to have bitten the dust. A line of lights in my PR-156 fixture from Orphek has gone bad, and guess what? No response about the issue from Orphek, and even more suspicious: no phone number for the company on their website. This is the 21st century - who doesn't have contact info on their website? Shady companies, that's who - and Orphek is definitely shady. I'm lucky I bought the unit from Marine Depot, otherwise I would have been completely screwed over. Marine Depot employees let it leak that they may stop carrying Orphek LED lights due to the terrible service (or complete lack of service, it seems to me) and I can't disagree.
These damn chinese companies are popping up everywhere, and Orphek LED lighting is just another one to come and go. I should have realized this before purchasing, so I'm warning everyone now!
The complaint has been investigated and resolved to the customer’s satisfaction.
Ethics
Orphek LED Lighting is apparently a total joke now. I am a local fish store owner (posting anonymously to safeguard my store) that, after over a month of reading and communication with the USA representative decided to carry the Orphek PR-156 and Orphek PR-25 LED reef aquarium lights in my store. Orphek wanted an order of at least 2 PR-156 lights ($600...
Read full review of Orphek Aquarium LED Lighting and 8 commentsReef Aquarium LED LIght
In August I purchased a PR-156 light from Orphek LED lighting. This was a costly purchase, so I discussed it at great length both on the phone and via email with their US representative, Douglas. Because it was a custom order with custom LED emitters and custom lenses, I was required to wait 6 weeks for my order to be completed, although I had to pay up front.
However, after finally receiving my product in late September, it was not what I ordered. Instead of 120 degree lenses I received 90 degree lenses which doesn't give me enough coverage because I only have a short mounting height. When I tried to call Orphek, the phone number went straight to voicemail, and has ever since. Douglas doesn't respond to my emails, instead I am directed to another representative, Ofir, who barely speaks english. Apparently he is their engineer, but his grasp of English is simply appalling, as is his customer service. He directed me to their warranty page which, along with a bunch of non-applicable legal crap says "no returns". However, I never received the correct product in the first place, so this falls on Orphek.
After a lot of back and forth via email, with NO phone support (Ofir continued to evade my questions regarding phone calls!) I was eventually just given a "have a nice life" and I'm stuck with the $799 custom light that wasn't made to my specifications.
Don't trust Orphek!
Orphek has gone through a lot of trouble to respond to all of the negative press on the various sites ([redacted], here, scamreports, and others), yet they never address a few basic principles:
1) YOU CANNOT REACH ORPHEK BY TELEPHONE. (alarm bells, anyone?)
2) Orphek bills itself as an "international" company, which isn't true, they merely sell internationally out of their hong kong factory, just like ever other LED light maker
3) Orphek has a completely BS, bogus, and illegal (in the usa) disclaimer on their website, basically trying to make themselves immune to any/everything. Why do this if they're legit?
4) Orphek has no headquarters in any first world country. No address. No telephone number. Nothing.
5) See above!
My home LED Lights get me on a nerve, really want Orphek LED Lighting PR-156UV. http://www.ledlightshub.com/
Is Orphek Aquarium LED Lighting legit?
Orphek Aquarium LED Lighting earns 100% level of Trustworthiness
Perfect Trust Endorsement: Orphek Aquarium LED Lighting achives 100% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.
A long registered date for orphek.com can be seen as a positive aspect for Orphek Aquarium LED Lighting as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Orphek Aquarium LED Lighting's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Orphek.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Orphek.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for Orphek Aquarium LED Lighting have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
Orphek.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Orphek Aquarium LED Lighting.
However ComplaintsBoard has detected that:
- Orphek.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The orphek.com may offer a niche product or service that is only of interest to a smaller audience.
Overview of Orphek Aquarium LED Lighting complaint handling
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Orphek Aquarium LED Lighting emailscontact@orphek.com100%Confidence score: 100%Supporttom@orphek.com99%Confidence score: 99%
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Recent comments about Orphek Aquarium LED Lighting company
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My name is Moshe and I represent Orphek in ISRAEL.
I don't hide my real name like those that try (not for the first time) to bash Orphek.
I use Orphek PR-156W LED lighting over my 220G reef tank for the last 14 months and I am very satisfied with the results.
I fully agree with this:
"Honestly, with your lack of maturity by filing this untrue report shows me that your store wont be up and running for very long. If you give your customers advice along these lines then you're a very poor fish store owner and probably shouldn't even own an aquarium. Orphek lighting is superior to even MH's! This isn't a supplement LED, it's an LED light that promotes coral growth over ANY and ALL led manufactures. Get your facts straight before you bash a company and their products that you know nothing about.
Fact is, there have been 4 of these reports, 3 on the same day within hours of each other...can you say coincidence? I wouldn't. I'd say "someone" is getting paid to bash Orphek just because they can. Grow up. I don't know what LED company is paying for this slander but they obviously cannot compete with Orphek since this is the road they've taken. Let the numbers do all the talking...Orphek is vastly superior to every other LED company out there! Do your homework before you decide to bash a company for no reason."
I think that there should be some restrictions to false accusations and the site should not let those people the possibilities to write just in their pathetic tries to stop the success of Orphek throughout the world.
I add a photo of my reef tank. Sorry for the bad photographer but you should see the tank in reality...
Orphek has gone through a lot of trouble to respond to all of the negative press on the various sites ([redacted], here, scamreports, and others), yet they never address a few basic principles:
1) YOU CANNOT REACH ORPHEK BY TELEPHONE. TRY IT YOURSELF. (alarm bells, anyone?)
2) Orphek bills itself as an "international" company, which isn't true, they merely sell internationally out of their hong kong factory, just like ever other LED light maker
3) Orphek has a completely BS, bogus, and illegal (in the usa) disclaimer on their website, basically trying to make themselves immune to any/everything. Why do this if they're legit?
4) Orphek has no headquarters in any first world country. No address. No telephone number. Nothing.
5) A search of "orphek scam" or "is orphek a scam" reveals hundreds of complaints!
6) Why would Orphek have so much bad press if they were a legit company that didn't lie about who they are and refuse to provide contact information (or even speak decent english?!)
Since links were removed, please kindly search for Orphek in Ripoff and read the consumer's response about our company and our services.
Orphek Response to filed report
AUTHOR: ORPHEK SUPPORT ASSISTANCE - (Brazil)
Orphek is an International company selling its products worldwide, providing quality customer assistance services in many languages, including English.
Units purchased in the USA with a valid warranty can be sent (by the original purchaser) to a US address for repair, upon our technical support evaluation and decision. If a defective unit cannot be repaired, and it is under a valid warranty, our company will replace it for a brand new product, free of charge.
Orphek is not a Chinese company; we are proudly an international company spanning many countries and nationalities. We have an online Center for Technical Support, answering to enquires from all over the world, including local support in Canada, USA, Israel, Switzerland, Dubai, Brazil and UK.
Not only that, distributors, retailers and shop owners carrying our products are required to hold a minimum stock of units/parts for replacement if needed. They are also required to provide technical support to their clients in order to answer questions, give guidance and assist in the proper use and maintenance of our units. Our company has a very professional relationship with all distributors and resellers of our products. Marine Depot is and never was an exception. Not only they will continue to distribute our products, but they are launching our new line at this very moment. You can also check in rebuttal of real consumers that called marine Depot to ask about this issue and the response they were given (response from consumer #3 who called Marine Depot):
/link removed/
Our clients are definitely our most important assets, therefore we are 100% committed to their satisfaction.
Our clients are definitely our most important assets, therefore we are 100% committed to their satisfaction. We invest in customer assistance efficiency because our clients have real value! Our relationship with our clients is so good in fact, that they are often proud to provide us amazing images of their tank for display in our gallery page in our website. Most of the photos in our gallery are taken by our customers with our lights over their tanks.
In the same opportunity we would like to state that the company’s disclaimer is a standard disclaimer for all companies selling products via Internet, valid for all the countries we do business with, including the USA.
We were never contacted by this supposed client and although we have gathered enough evidence that this is a fictitious persona, with the systematically clear intention to harm our image for his own personal joy or reasons, we are still giving the opportunity to stand forward and really solve this problem, if there was ever one, by contacting supportcenter@orphek.com
Stressing out a bit about this person - it came to our knowledge that he has been posting many other ripoffs and reports under many fictitious names, trying to mislead consumers and harm our company. Check the link to the first ripoff posted and all the comments of people that are real clients, and what they really think about Orphek Customer Assistance. Not only that, this person used a robot to spread the same complaints in various websites proving that he is not seeking to be contacted or to help others. This is a professional
basher, and he is currently under investigation to face criminal charges.
There are plenty of testimonials to prove this reports wrong! Check the link:
/link removed/
Also regarding this alleged purchaser, we advise to all consumers evaluating to purchase our products, or ANY other LED lighting product, that anonymous bashing should not be taken under consideration.
Someone who is really not satisfied with a purchase of any kind, and has the good will of helping others, does not hide himself under an anonymous signature. Both Libel and Bashing are considered crimes even when performed via Internet anonymously, and it can be subjected to both Criminal and Civil Lawsuits. This person used a robot to spread the same complaints in various websites proving that he is not seeking to be contacted or to help others. This is a professional
basher, and he is currently under investigation to face criminal charges.
If you are considering purchasing our products, you are more than welcome to check all the information about us in our websites and reviews posted by REAL experienced hobbyists and professionals.
You are also welcome to contact us for further details about the products or our warranty &
shipping policies.
Enlighten your life with Orphek LED!