Complaint Rating:

Company information:
Orbitz.com
3215 Lyle Ct
Yuba City, California
United States
Phone: 530-822-9640
orbitz.com

I paid for an All Inclusive (A.I.) package through Orbitz.com (whom I have dealth with numerous times) at the Faro Mazatlan Beach Resort. I printed my "My Itinerary" confirmation from Orbitz, which shows my total package and the "All Inclusive" for this resort. Upon arrival, the Resort, told me we did not pay for All Inclusive, even when I showed them a copy of the Itinerary. It took 3 days before I could get through to Orbitz, who failed to call the hotel or e-mail me back after my first 3 e-mails. On Monday Feb. 11, the resort called Orbitz, and after speaking to a Paige in the vacation Package division, she confirmed to me and the hotel that I did pay for A.I., Faro told Paige to contact their booking division giving her the phone number. Continually checking back with the Resort Staff, they told me they had not been contacted from Orbitz and thus I did not receive any benefits of A.I., not until 9pm Thursday before my departure on Saturday, the Resort offered to give us the wrist bands, I told them it was to late in the week, and that I wanted a refund between the difference, this was ignored as the Supervisor just walked away. I have since been in contact with Orbitz, the disadvantage is that when ever you call you can never speak to the same person, some could be here in the U.S. and others overseas. Today 2/26/08 there is still no satisfaction. I'm very dispointed with Orbitz, and don't believe I'll ever use them again. I'll be putting the word out as much as I can including contacting my Credit Card company to let them know I am not paying this bill!