logo
The most trusted and popular consumer complaints website
Follow us
Connect With: Connect with Facebook Connect with Yahoo Connect with Google Connect with Twitter Connect with LinkedIn

Share with Others

Recently Discussed Complaints

1. (0 mins ago)
RedRock Info Solutions
Fraud
2. (5 mins ago)
SBI ATM Card
Transcation declained
3. (10 mins ago)
myticketsonline.eu
Lost money, not received tickets
4. (10 mins ago)
Codina International
Fraud
5. (18 mins ago)
Global Success Club / Vick Strizheus
Incomplete Products

Consumer Tips & Tricks

Latest News & Stories

Latest Questions

Optical Express Complaints & Reviews - Awful customer service

Optical Express Contacts & Informations

Optical Express

Posted:    Lenna

Awful customer service

Complaint Rating:  0 % with 1 votes
Contact information:
Optical Express
United States
opticalexpress.com
I brought a frame from optical express and i had to return to them to get them re adjusted on two occassions they overheated them and snapped them. they refused a replacement until i had to faught a lot but they made me wait for them for two weeks. i was given no monies or offered anything for the inconvience apart from £40 after a lot of complainning. i am trying to fight for a refund but having no luck i believe i am entitled to this due to the awful service and inconvenience.
Comments United States Vision, Glasses, Lenses
Share with others:  
Was the above complaint useful to you?    


Comments

Sort by: Date | Rating
 30th of May, 2010 by   doblett 0 Votes
I don't understand this complaint...ok you had to fight to get a replacement that's not good BUT if you've had the frames replaced why do you want money back? It was your choice to take the frames back in for re-adjustment which puts the adjustment at your own risk. Basically you've got a pair of glasses and £40 back, be grateful because legally you don't have a genuine complaint and it sounds like you want something for nothing.

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards ComplaintAgree Neutral Disagree
Comment text
Attach photos (optional)

Videos

What's New in Smart Phones

Latest Groups

Today's Mess-Up Photo


RSS Feed
bdomains.com
 
loading
     
 
Login close
Email:
Password:

Forgot your password?