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Optical Express Complaints & Reviews - Awful customer service

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Optical Express

Posted:    Lenna

Awful customer service

Complaint Rating:  67 % with 3 votes
Contact information:
Optical Express
United States
I brought a frame from optical express and i had to return to them to get them re adjusted on two occassions they overheated them and snapped them. they refused a replacement until i had to faught a lot but they made me wait for them for two weeks. i was given no monies or offered anything for the inconvience apart from £40 after a lot of complainning. i am trying to fight for a refund but having no luck i believe i am entitled to this due to the awful service and inconvenience.
Comments United States Vision, Glasses, Lenses
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 30th of May, 2010 by   doblett 0 Votes
I don't understand this complaint...ok you had to fight to get a replacement that's not good BUT if you've had the frames replaced why do you want money back? It was your choice to take the frames back in for re-adjustment which puts the adjustment at your own risk. Basically you've got a pair of glasses and £40 back, be grateful because legally you don't have a genuine complaint and it sounds like you want something for nothing.

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