I too have been working with Omni Financial for over a year. My initial account rep was promoted a few months after I had signed up - I was told there were a team of folks working on my account and but my previous account rep would continue to overseeing my case and if I EVER had concerns that I was welcome to phone him directly - he even provided his cell number (at his hour rate I guess I don't blame him.).
I have had several folks assigned to my account, since then. Some lasting a few months some lasting a few weeks. No one really has seemed to be overly engaged and my case has received no progress, no closure. Instead the process seems to start over again and again.
After 9 month of working with this company and the changing voices on the phone, I left a message urging him (my initial account rep) to return my call - he did not. I had left 2 messages after that and still no response, from him directly. Finally, I got a hold of him the other day - I was belittled and berated by this individual. Basically, he told me I am unengaged in the goings on of my account. He said I need to review my paper work - and I should be glad to have the company’s representation - that the IRS is difficult to work with! To sum it up, he was not going to entertain any of my questions.
He completely shut me down, told me if I continued to ask questions - he would return my last payment and I could handle the IRS myself.
To say the least I have had a terrible experience with this company. Spending allot of money (that I don’t have) and gotten absolutely no results.
Instead, had my butt handed to me for expressing my concerns and asking for answers regarding my account.
Is there anyway to get the money I have paid to them back, due to lack of results and shabby treatment?
Am I misjudging or reacting?