Complaint Rating:

Company information:
United States
www.teleflora.com

I ordered flowers, a balloon and chocolates on Teleflora's website for Mother's Day for delivery in Honolulu on Friday, May 9, thinking I was beating the Mother's Day rush. No delivery. I followed up with Customer Svc Saturday morning and was told it would be delivered on Saturday, May 10 and I would be called if there was a problem. No delivery, no phone call. Sunday morning I talked to a Customer Svc Supervisor who told me the problem is that the florists were not responding to their calls, but she supposedly gave me a 50% refund and assured me of delivery on Monday, May 12, with a letter of apology and an upgrade in the size of the floral order. Needless to say, again, no delivery, no contact from Teleflora of problems with the delivery. Teleflora should never have taken the order-they can't deliver. I cancelled the order and called a florist directly in Honolulu, who turned out to be a former Teleflora florist. She told me of desperate calls from Teleflora this weekend, begging for them to help with deliveries, telling them to deliver anything even though they no longer participate with Teleflora. They refused. The florist gets the complaints and the customer is dissatisfied with the florist, not realizing that Teleflora told them to send anything. She wasn't surprised that florists weren't responding to Teleflora's calls - not when Teleflora keeps over 20 percent of the order cost.