Marcus here from the Customer Relations team. Always here to help!
We understand we may not be perfect but we always strive to make things right for our consumers. We apologize for any difficulty you have faced.
If you could please share your username / Nomorerack ID here, we will reach out to you and correct the problem.
We take pride in our customer service levels. Our team is available around the clock and we are always here to help. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy.