Complaint Rating:

problem with handset and Poor and disgusting service and stupid followup of Nokia care center at Coles Road, Bangalore!

I am writing to you this complaint for your poor and disgusting service of your NOKIA care centre at Bangalore. Let me tell you some brief about my story, I purchased a nokia N73 model mobile set from Mobile Zone(No-16/2,Buddha Vihar Road,Cox Town, Bangalore-560 005) on 05 June, 2007. after some days the set start giving problem , when i use to call up someone or someone use to call me i could hear them properly but the other person could nothear me at all( Communication Problem) and the phone use to get restarted automatically.
So I submitted the mobile set to your service centre at nokia care at Coles Road. In the month of October twice first time thay said Virus problem they need to Format memory card and handset memory. they gave me back my handset within 15mins i came back home again i had same problem with handset, so again went back to them on 27 october 2007 I received the same mobile after 30th October 2007 , and according to your centre the mobile was sent to Nokia head office and it was serviced completely . But with in two days the mobile start giving same problem also apart from the hearing problem my handset used to get restarted automatically.

I have submitted my handset today again with Nokia care centre, and they said the problem is in Software and they will send it to Head office for rectification.

The people who work in Nokia care center dont even have manners to speak and you have to wait for hours together when ever i have gone also i have bunked my office twice just to get my hand set repaired.
. Today i have also called Nokia Customer care at Bangalore which is 080 30303888 and I logged a complaint on that number, they gave me my complaint id number which is 2-2m8nsn and they have asked me to call them back on 20/11/07 and they will tell me the exact status of my mobile set.

Now I am expecting Nokia to replce my hand set and give me a brand new hand set .


WITH REGARDS
Mohammed Irphan
Mob-9886495285
E-mail--irphan_khan@hotmail.com