Complaint Rating:

I bought a SONY Television KV-SR29M59K two years back from Viveks, who is a SONY vendor in Bangalore, India. Now,my television doesn't start up due to some problem and I contacted the Sony Service center in Bangalore (SSC BANGALORE NO.768 100 FEET ROAD HAL II STAGE 12TH MAIN, INDIRA NAGAR BANGALORE 560038 Phone : 25211050 ) who directed me to PENTAGON SERVICES 64 MISSION ROAD SATHI COMPLEX BANGALORE 560027 Phone : (080) 22234570 and I lodged a complaint with them for service of my Television, even after insisting for a complaint number, they did not provide me with one.They said that the technician would call and let me know of it, it's now fourth week running and I am yet to get any response. Further, repeated calls to them also has not helped, the service center executive just dump the phone on you as I questioned them on the lack luster response, this has not only angered me but generated a bad taste for SONY products.