Complaint Rating:

On the 25th of August 2009 I paid a account due to Dr Davies Pathologist into an Nedbank account. I received a statement from them recently that I was 90 days in arrears. I contacted them and informed them that it was impossible as it was an EFT transfer from ABSA to Nedbank and it showed on my receipt that the payment was successful. I spoke to a lady from the pathologist that stated that Nedbank told her that my funds was exhausted, that is why the payment did not come through. According the statement the reversal was made on the 16th of September almost a month later. Nowhere in my account is proof that the money was credited back into my account, but the pathologist insisted that this money is due. I would like to know how Nedbank can tell anyone that my funds was exhausted if they have not got a clue what is going on in my ABSA account, and I would like to know what happened to that money. Bertus Crafford (bertus.crafford@absa.co.za)