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Nationwide Recovery Systems Complaints & Reviews - Very unprofessional

Nationwide Recovery Systems Contacts & Informations

Nationwide Recovery Systems

Posted:    Valerie

Very unprofessional

Complaint Rating:  90 % with 10 votes
Contact information:
Nationwide Recovery Systems
United States
This site is considering I use a minimum of 100 words. Not happening. Anyway, in 2006, I was in the Marines coming from Okinawa, Japan to Camp Pendleton, CA. This was a big change for me because I was in Japan for 2 years with minimal leave. As soon as I got into California I went to a Cingular (now AT&T) dealership to get a phone in order to contact family members. The transaction went smoothly and everybody was real nice. This was a month before I was told Iraq and I was finally going to meet. I signed a 2 year contact with them. For training purposes I was sent to Twenty-nine Palms. I still had my phone and used it whenever I was in a service area, which was hardly. Probably illegally, I didn't get mail (which includes bills). After about a month (the only thing I have been able to pay was the down payment for Cingular) goes by and I finally get to go back to California. I get my mail and I received 3 bills from AT&T for a ridiculous amount. The only thing I wanted was txt msg and calling privileges. I didn't need internet or a fancy phone. So for this to be as high as it came out to be was ridiculous. I went to the dealership and he told me that it was a mistake on their part and they would have all the fees deducted and explained to me how to use "pay my bill" on the phone. So that was fine. This was approx. 2 weeks before I was to be shipped out. Before I went on my ten day leave I was given a letter by a higher up stating that I needed to freeze my contract. So I did. I go home for leave and come back. Our mail was already being shipped over. I finally get to Iraq and receive my first piece of mail, my Cingular bill. No fees were deducted and I was being threatened of having my fees turned to a credit report agency. The only thing I could do was send them an e-mail. So I did. Screw my mom and family, I need to straighten out this situation. A few weeks go by and I get no reply. I get a letter from Nationwide Recovery Systems. I knew I had frozen my Cingular account so I wanted to deal with it when I got home. Time goes by and I forget, it happens. That was the only letter they sent me. Anyway, recently I have gotten out of the Marines and found a job that pays real well. I also get disability and the GI Bill. So I have enough money to fix past mistakes if I wanted to. I had 2 delinquent accounts. One was with Midland Collection Services and the other was Nationwide Recovery Systems. By June of 2008 I haven't received a letter or phone call from either of these so I went to TrueCredit.com and paid their monthly fee to get the contact information. I first call Midland Collection Services. The gentleman I talked to was the nicest man ever. I asked if I could perhaps pay a monthly fee until I get it all and he said yes! I was excited! I made my first payment of $50 and the transaction went smoothly. I was actually excited about paying these guys off, even though I had no idea what the fee was for. South-western Bell? I have never had a land-line. I just wanted it off my credit report. That’s how that went. I get off the phone with Midland and immediately gave Nationwide Recovery Systems a call. Went through the automated system blah blah blah. This is how it went:

"Hello, " the operator (deep voice) said. Was like I called the wrong number and the person answering was questioning who I was while saying Hello as meanly as possibly.

I then told them who I was and why I called. This person did not listen. Midland went so well! I tried to explain that too.

"Is there any way I can do a monthly payment like I did with Midland?" I asked.

"No." No explanation.

"Why?" I ask

"Because your account has been delinquent over a year and we are going to send it over to another collection agency next month." My Midland account was the same way.

"Where are you sending it to, I just negotiate with them."

"I can't tell you"

"Why not?"

"Can you pay anything now?"

"About $100."

"And then the rest before the month is over?"

"No, I can't do that."

"Why can't you?"

"I like it better when my family is able to eat."

"Why didn't you pay this before?"

"I tried."

"No you didn’t" argument for about 3 minutes on this.

"You went to Iraq? They make a lot of money out there."

"Not really."

Anyway, this went on for awhile. Finally we set a transaction for $100 and hung up.

The money never came out of my account. On June 30, 2008 a bounced check fee was in my account. I don't have checks. I called my bank and the operator told me that a transaction from the collection services fee of $476 bounced because of insufficient funds. I closed my account. Monday (yesterday) I get a rude call asking "Mr. Stone, where is our money?"

"What money?" I ask.

"You said you were going to pay the full amount and we have a bounced check."

"I didn't write you a check."

"Yes you did."

"No."

"We need our money, Mr. Stone."

"Obviously I don't have it"

"Can you borrow it from someone?"

"No. I do have the hundred agreed upon."

"We agree on the full amount."

"No, we didn't."

It was this rude the whole time. I finally made her so mad she was adding fees with every word I spoke. It went from 467 to over 700. That is unreasonable.

Another lady called and asked what my problem was? Why I couldn't pay them?

I tried to be reasonable and explain things to her but she started yelling. She said I was being unrealistic and so on. You may think I’m leaving out details but I'm not. At this time I still have my bank account closed and I am getting a new CheckCard which is the only way I can access money. I like it that way and I have never had a problem with it. I live in Arkansas and my bank is in California. They have an awesome online service so I stay with them. Like I said, I have never had a problem with them. Anyway, I told her I could pay the original fee they were trying to steal out of my account and that's all when I received my CheckCard. She didn't think that was acceptable and she told me I was stupid for using a bank that far away from me. She then asked if I could wire her the money. I said we could try it. She gave the me company's info and we hung up. I called my band to get a wire. Apparently I can't send a wire through my bank without a name on the account, she did not give me one. The bank teller I was talking to was really nice and I asked her for her contact information because I knew I was going to be called a liar. I called NRS back and asked for the women I talked to earlier. She wanted a confirmation number. I explained to her that the wire didn't go through because she didn't give me a name. She called BS and told me that however I get the money to her was up to me, but I will get it to her. She wouldn't listen to me and now I keep getting calls from them. I would really like to pay them but I have no desire to now and I would rather ruin my credit score. Hopefully part of the story will hold up in court for the "bounced check". If not, oh well. Thanks if you read this! I know it was long and after awhile I blacked out in memory of this incident.
Comments United States Business & Finances
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 4th of Feb, 2009 by   gionniebird 0 Votes
NRS are the worse. Looking at all the complaints online, they keep doing this to people and get away with it. There are laws that protect consumers which they fail to realize. But, they think consumers are dumb and can't band together for change. Well, yes we can.

I will advice EVERYONE that reads this response about Nationwide Recovery Systems (NRS), write a complaint letter to the Federal Trade Commission. FTC said their consumer complaints about debt collectors have topped their lists for three years and counting. Also, your State Attorneys General also handles consumer complaints.

Take the time and do it people. This is the ONLY way we can get them to change their procedures and develope customer service skills and tact.

Involve the media, if and when possible. In 2009 NRS is going to learn how to conduct business responsibly and professionally.

Here are names of folks you need to correspond with:

Consumers Union
Consumer Actions
Americans for Fairness in Lending (Consumer Tips & Help, Get Help with a Problem, Debt Collection)
 5th of May, 2009 by   k brown 0 Votes
I can agree about the unprofessional staff that NRS employ, they are rude and very nasty in their contact with you.
 10th of Oct, 2012 by   Cierra89 0 Votes
Nationwide Recovery systems, Harassing me to pay someone Else's debt.
On September 17th 2012 I received a phone call from Mary Garcia with Nationwide recovery systems. She informed me that I had until 4:30pm that day to Wire her $5438.67 or she had a affidavit with my name on it. She proceeded to inform me that I owed this amount to Jake's Fireworks of South Carolina Because My parents had Fireworks Financed with them June of 2011 (didn't pay). I asked her how I owed this money and not my parents? She said because I was a co-borrower for Fireworks with my parents in June of 2010.. I asked her If the debt in 2010 was paid in full? and she said Yes but they owe for 2011.She told me she has my signature to be a co-borrower in 2010 but not in 2011. I told her I do not owe her anything because I never signed or agreed to be a co=borrower in 2011. She has emailed me all of her documentation and this information is available if it helps in this investigation. on the form i signed to be a co-borrower it has my name and date of June 2010 maturity date of that loan is July of 2010.(I have a copy of this) Debt was paid in full by July 6Th 2010. I have sent this Mary Garcia a email explaining this to her and told her I would be happy to go to court with my attorney and for her to never contact me again.. Next day Sept 18Th She calls me again! Leaves me a voice mail says she wanted to respond to my email.. Even tho I told her do not call me again.She was very persistent with trying to get me to wire her this lump sum as soon as possible. She kept calling me and interrupting my job through out the day until i blocked her number from my phone. What they are doing is illegal and unconstitutional.And against the law under south Carolina state law ( SECTION 37-3-303. Notice to co-signers and similar parties. SC ST SEC 37-3-303 ) I do not owe this money and never signed anything for the year the money is owed. I pay all my of my bills on time. I feel like she treated me unfairly and gave me undue stress.I have worked hard to keep good credit and really pray i can get this resolved before it hurts my credit. Thank you for your time. I have a pending case with BBB.. any advice?
 13th of Apr, 2013 by   T. Stoltzfus 0 Votes
Nationwide Recovery Systems, LTD is harassing us to collect a debt from A2z offsite which is a fraudulent company. We never had a working relationship with A2Z offsite.
T. Stoltzfus

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