Complaint Rating:

I bought the LG 7230 CDMA handset in June 2004 for ~Rs. 16,000 and when I approached the Reliance Communications office for upgrading to latest handset, I was surprised to find that I will be waived only Rs. 2000 for my old handset. The exchange policy must be based on the current market cost of the mobile and age of the mobile handset. This is clear case of freezing the customers in Reliance Communication as the service could not changed with CDMA phone.