We ordered Merillat's Classic Somerton Hill cabinet line with a Maple Chiffon finish and with a Tuscan Glaze. We thought we were purchasing Fine Furniture for our kitchen. Instead, what we received could only be defined by the worst quality control and utter lack of craftsmanship imaginable. Cabinets with rails and styles that were not even. Cabinets held together with glue that was not in the joint seam but rather randomly placed so that cabinets were already coming apart. Door joints that were not properly fitted and showed signs of cracking. Doors with holes on the insides. Scuffed and marred cabinet and door finishes. Items so poorly packaged that damage to them in shipment was a foregone conclusion. Now their customer service has disappeared. Won't respond to emails. When you can reach them on the phone they won't follow through. Utterly and thoroughly disgusted with this company. I cannot stress strongly enough to run not walk away from Merillat Cabinetry.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have the same cupboards in a Sun City home in Lincoln, Ca. I've been here for 9 years and the cabinet finishes are chipping and the glaze looks awful. Like you, I can't seem to contact customer care. I contacted a local representative and thy hung up.