Lousy Treatment at Beloit, WI Menards
On Sunday, 09'27'15, I bought a discounted electrical switch are Menards, Beloit, WI. Anyway, the switch was lined up with other same switches in the electrical red tag sale, on an end cap. Not huge money here, just principle . . .
Took it, along with other stuff, to check out, and didn't realize was charged full price, until I had chance to review the sales slip. Brought it to the attention of the cashier, who got a "helper" from electrical. The helper said the switch was not on sale. I took her to where I bought it, she said, "Nope, it is not on sale." Though it is was placed with other identical switches in the sale area. It was white versus beige, otherwise identical.
Wisconsin Retail Law, says, if an item identical in principle to others, is placed in the for sale area, in this case an end cap, they must oblige the customer. And the store manager did, since I was right. Then the cuteness took place from a snotty front end "helper."
The front end employee of-the-month -- not, told me to go to END of the line, and she would have the cashier re-handle the transaction. So far, the electrical helper had been very cute about the subject. The front end employee SAM, took it a step further in the cuteness department, and did as stated above.
Making me wait another ten minutes to get out the store. Only two lines were open, people lined up as per usual. She could have had the cashier, simply refund the wrong amount charged, charged me correctly, and let me go.
No, no can't do that, might be construed as good customer service, since I had argued -- correctly -- in my behalf. This was her opportunity to get even, even smiled snottily while doing so. She was compelled to agree on the price, because I was right, this caused her to become cute, to get even!
Gets tiresome, packing my own stuff, getting treated cavalierly, snottily from time to time, at this Menards. Other Menards can be painful to deal with, when things go wrong for them. This Menards is particularly bad, no local competition will do that. And apparent, weak hiring decisions, will do that.
This is long, called the Eau Claire, WI HQ, was told to send this issue to Corporate in writing, or fill out one of those stupid Rate US Forms, to file my complaint, how quaint. Actually filled out Rate US Form for a helper, ironically in electrical. Who had been helpful, about a month before this snotty treatment.
So … decided to leave this instead of writing Eau Claire Corporate, since they apparently are not too concerned about lousy customer service. Corporate Eau Claire, seems to take the same attitude regarding complaints. Not taking a customer call about being treated something other than a customer. Smacks of the too often instances where, I get some other than good customer service. Especially this Beloit store, and their newest SNOT front end woman helper SAM. She had her name tag in caps -- SAM -- by the way.
So screw Menards, I'll drive to Janesville, and shop Home Depot, or Ace locally. Apparently my money is not good enough. Funny, in 2008, I spent nearly $14, 000 there, doing remodeling. And even then had some issues with this store. And used to shop there regularly since, not any more, thanks to front end snot SAM.
Enough is enough, Menards apparently doesn't know about, or be too concerned about customer for life issues, as in my spending my money with say, Home Depot from now on, in lieu of Menards.
Being treated as a second class citizen by retail stores is always unwise. Ignoring such actions, like Menards Corporate apparently does, costs them money.
I'm not that unique, others treated similarly as this snot SAM treated me, will have customers shop elsewhere. Moreover, tell EVERYONE they know how they are treated by snot helpers, like this one at Menards Beloit. I've already told a few, and two of them agreed with my assessment, they've experienced less than decent treatment at this Menards too. Hopefully, they'll think twice before spending more money at Menards.
Bye . . .
Likely as not, once a Menards type sees this nastigram, they'll delete it . . .