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4.1 124 Reviews

Mediacom Complaints Summary

95 Resolved
29 Unresolved
Our verdict: You can expect a very good level of service from Mediacom. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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Mediacom reviews & complaints 124

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10:43 am EST
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Mediacom Bad service

Mediacom Internet changed their email this week. Lots of troubles, I couldn't send email for 2 days. Many regular emails never did come in for those 2 days. I went to the local office today, 12-11-09 to complain. Of course they tried to feed me a line of bull. Plus as usual, management hid in their offices leaving the nice women at the payment counter to take any heat from pissed off customers.

I was informed that with the new email, new customers will be limited to 1 email address. They did allow up to 11 email addresses per account. This amounts to a reduction in the value of their service with ever increasing price charged the customer. I also emailed the company, asking to talk to someone at the corporate level. They sent me a generic response, not worth anything.

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10:51 am EST
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Mediacom E-mail

I HATE this new and IMPROVED (bull s$(t it is improved) email system MediaCom put in place. Now all I get is f*cking spam! I don't get any of my real e-mails, just f*cking spam! F*cking MediaCom the old system was MUCH better

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moronchecker1
no, US
Apr 14, 2010 4:02 am EDT

because you have to enter @mchsi.com ...GET A ###ING LIFE! IT'S ###ING! F-U-C-K-I-N-G

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fawk mediacom
atlanta, US
Dec 17, 2009 7:36 pm EST

I couldn't agree more. The fawking email is ### right now. I can't even get all of my email accounts to setup so I can log in from one spot. I have to manually enter the fawking @mchsi.com ### on each of my accounts. Piece of ### Mediacom, Comcast here I come.

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Glenn A
Millsboro, US
Dec 16, 2009 6:50 pm EST

Yes, so true, but not a problem like this before. This is no way to run a "'Air Line".
MANAGEMENT, should have never allowed a up- grade, to be performed, at this time of year. I am thinking about the customers who may use this, as part of their business. To close to Christmas. No need for the ** and stuff.
Glenn, in Delaware

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10:06 am EST
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Mediacom Outage due to upgrade

So much for the December 2009 "seamless" upgrade of Mediacom Cable's e-mail service - down for 2 days now with no end in sight. Mediacom must be soooo overwhelmed - when you call their 800# they have an automated response that says, in effect, "don't call us ... where too stupid to fix this, but eventually we'll smack two rocks together enough to make fire!". However, just a note of scarcasm, their autopay feature still works. By the way guys - I'm in the midst of a job search so that I can continue to pay my bills - get the @#$%-ing e-mail fixed now!

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unhappymediacomuser
Lonsdale, US
Dec 19, 2009 11:00 am EST

I just got off the phone with Mediacom AGAIN. Last week I was able to finally get through after more than 30 minutes on hold, and was walked through changing my Outlook settings to match the new server setting Mediacom is going through. We got about 98% of the way through and then when it still wasn't working they told me that I just couldn't use Outlook for now (I ended up doing research online after the call and resolved my own issue by just checking "one more box" on the settings page that the rep didn't know existed apparently).

Now after about 5 days of actually being able to send and receive mail again, I started getting Mail Delivery Status Notifcations (80 of them since last night! Once an hour for each email I sent yesterday!) - stating that my emails weren't being delivered to certain email accounts, but that Mediacom would keep trying. So I called back to Mediacom, and after holding for better than 30 minutes again - was told that their new server is being blacklisted because of not complying with SPAMMER issues by email servers such as MSN/Hotmail, Yahoo, Google, and any other email service that is supported by similar spam management capabilities.

So what is the resolution for this one?:
Mediacom has to remove the SPAM issues from their servers, THEN then have to negotiate with the other service providers to remove them from their blacklist, THEN we have to wait for the other service providers to complete the update. Which of course Mediacom couldn't give me an estimated time/day for resolution.

I did ask if they would be giving their customers a credit for the unavailable internet service that we have been paying for for the last week, and I was told that "once ALL the issues were resolved" I could call back and request a credit. Unbelievable.

After 3 years of staying with them, and paying way too much for their services, I am cancelling my account on Monday and changing to our local telephone provider who now offers internet and digital TV services - for about $100 less a month...and they are reliable.

Mediacom - you should have planned your cut over better and done better testing; and now you should be much more proactive in your customer service over this - try reaching out to your customers and tell them how you will make this right for them - don't make them wait on hold for 30 minutes to be told there is no ETA and that if they want a credit they will need to initiate it - you should make that happen automatically. Poor, Poor Service.

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10:29 am EST
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Mediacom Slow and interrupted conection

I try to watch news videos and youtube, but it contiuously starts and stops. Connections are way beyond slow. This company is screwing everyone who uses it.

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9:09 pm EDT
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Mediacom They suck

We had mediacom for over 2 yrs. It was horrible. If you were on the internet the phone didn't work, if you were on the phone the internet wouldn't work. The phone didn't work more than it did. I called probably 20 times regarding the phone. Technician came out and nothing was wrong. They replaced modem and it worked for couple of days. I finally switched to Direct TV (much better) When I cancelled the rep, named Cricket, asked me if I'd like for her to send me pre-paid UPS boxes to return equipment for my convenience. Of course I said yes. I returned all my equipment and about a month later I had a charge on my bank account for $450. I knew right away what it was for. They made me aquire over $300 in NSF fees since it was close to end of my paycheck! It took me calling them about 20 times. And of course I can't talk to same person when I call and I had to re-tell the story again and again and again.. Finally I got it corrected. Then the very next day... again... hit my account again for $450. I was furious. And out of all the reps I talked to...probably around 25 or so, only ONE of them apologized to me...?!?!?! And I owed a bill of $93 when I cancelled. I got a bill for over $100, then I got one for $140, then the last one I got was for $194.00?!?! They are horrible and I would never ever use them again and would never recommed them to anyone that I like! LOL. kidding.

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2:40 pm EDT
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Mediacom Terrible quality internet

My internet is supposed to be up to 128 times faster than dial up and up to 5 times faster than dsl. Last year, 2008 my RCA modem started going off beginning in April. Over a period of 4 months it was off daily 3 to 4 times. A new modem was installed in August 2008 and the internet worked fine until April 2009. The same problem began daily. Tech support was here 6 times since April. They switched out the modem again and it worked fine for 3 days. Now it don't go off all the way it just slows down to no speed at all. Web pages won't display, mail can't be sent, Yahoo Messenger stops responding. I use this instant messenger program to communicate with my family all over the US. Mediacom has promised they will reduce the amount I pay each month, I will have to wait and see on that issue. I had a technician who works for another company tell me they have sold too many broadband accounts for this small town and when it is in use by a lot of people the modem will just stop or slow down dramatically. Yesterday I was downloading a 4 MB program that slowed to less than dial up speed 16.2kbs. I just wish there was somebody to work with. I get so frustrated because they just keep sending out a tech and nothing gets resolved.

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Clay Parker
, US
Aug 15, 2016 1:29 pm EDT

I am supposed to be getting internet speeds of up to 100Mbps. I have had mediacom since may 2016. I have NEVER seen my speeds reach over 40 Mbps, as a matter of fact, most of the time i only get Kbps. Have in mind ive called numerous complaints, and they changed my wifi box twice! Still have never seen the speeds they claim i get with my plan. PURE LIES FROM THIS TERRIBLE COMPANY!IT'S A MONOPOLY!

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chart47
De Soto, US
Apr 14, 2011 7:39 pm EDT

When I originally signed up for Mediacom outages were very frequent. For months internet connectivity would occur less than an hour a day. Eventually repairs were made to an area hub however as connectivity times were significantly increased speed dramatically reduced. Prior to hub replacement speeds were averaging 10Mbps for the advertised 12Mbps. After the hub was replaced averages dropped to less than 5Mbps and at times dropped well below 1Mbps which would then begin to affect my digital channels since I subscribe to both digital cable and internet through Mediacom. Shortly after the hub was replaced the modem would crash resulting in having to reset it numerous times. A replacement was ordered however it did the same. On many occasions the same technician was sent out to my house and finally discovered a high signal dB rating was the cause of the modem issue. He also replaced the coax cable that leads to the house and much of the coax that is in the house however this did not fix the slow speed issues. Due to the tech having to come out on many occasions after calling Mediacom again with the same issue, slow speeds, they told me the tech filed a report on me claiming I was reporting false claims which was untrue. I filed a complaint against the tech and asked for a different one but the same one was sent out yet again. This was months ago and the speed is still averaging less than 4-5Mbps. Even at low usage time, midnight to 6am, I still get slow speeds. I pay for 12Mbps and being an electrical engineer I know that the full 12 is not guaranteed however to average well below HALF that speed is absolutely unacceptable. I’ve complained and complained to Mediacom with no solution. I find it odd that before the hub was replaced, when we had connectivity, the speeds were high and sometimes even over the advertized 12Mbps however after the hub was replaced the speeds dropped significantly. To summarize I pay for 12Mbps and receive on average less than 5Mbps with highs in the 6Mbps range and lows, which are more common than highs, well under 1Mbps. I’ve also complained to Mediacom on numerous occasions with the situation unresolved only to have a tech criticize me for monitoring my speeds.

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9:21 pm EDT
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Mediacom Cable

The television signal has cut out several times. We can only get our movie channels on one television. The HD channels do not come in and when they do the picture quality is [poor at best, they have made several service calls to my home, only to have the problem back again in several weeks. I have visited the local office several times and as to speak to the service manager, he is never in the office. On the last visit I was given in business card with his office number, e-mail and cell I have never received a call or a e-mail.

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kate jonson
Earlville, US
Jul 31, 2009 1:52 pm EDT

We have not been happy with Mediacom for years but they are the only cable company in our area. The satellite companies don't have internet service out here so we are stuck. Mediacoms prices are horrible and keep going up. The latest problem is that while we were on vacation 6 movies were charged to our account. When I called about them, the girl said that they are ordered by our remote and the confirmation process is thorough so we should not have any mistakes. Well, considering there wasn't anyone home except the cat...They were willing to cut the cost in half with us! Not bad for movies we DID"NT EVEN ORDER! And they were adult movies, that our family never watches. I have tried to get other services with satellite companies but they, too, are expense, even if they would be available in our area. Also, the sales people I have talked to are from India or wherever and are very rude. What are we to do do? Mediacom has nothing but complaints from customers all over the country. You would think they would get the message or go out of business!

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enbalmingfluid
Apache Junction, US
Jun 12, 2010 12:47 pm EDT

Well I must agree, mediacom sucks! I got the hd box and eventually it stops recording when I call they tell me this is an extra service and will cost me an additional 9.95$ Excuse me, I pay for the hd box and I have to pay for the dvr service too. It wouldn't be so bad if the Hd channels all came thru but for most of them (maybe a total of 12) I gert a message that says, " Channel will be available shortly". Never happens!

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rdeano16
Midland, US
Mar 03, 2010 6:03 am EST

The worst customer service I have ever seen. Not to mention the cable service is about as poor as you could imagine. Half the time, the channels go in and out of signal. It shows the channel for a second, then goes to a blue screen saying No Signal! The sad thing about that is, I got rid of the box, and just use regular cable. It still doesn't work. I am shocked at the lack of effort and concern for the customers. It's a joke!

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forfuturegen
, US
Aug 31, 2009 10:23 am EDT

I am the person you called today for help with your service.
You yelled at me for half an hour and I allowed you to. You said, “don’t take it personal, and I’m not mad at you - per say - but” than go on to belittle and berate the company I work for. I must tell you that I take it very personally because as you ranted and raved for more than fifteen minutes, you are eating up the eight minute per call allotment laid down for me to spend on each call. I can get fired or written up, not because I was not able to help you, but because you just went over my eight minute per call restriction, or maybe you called and it carried over into the time that I was scheduled to take one, of my two daily breaks (which can change on a moments notice in our scheduling program and which must be followed to the second, and I mean second or it goes against our grade) - so I say to you don’t take it personally if I try to cut you off while you rant and rave to try to get to the heart of your problem (keep to the problem and leave emotions out). My company is grading me on every movement I make over my ten hour day – from how much time I take to speak with you, to how many seconds I put you on hold to check on your issue (if an issue that only a high level group has access to). This grade is what can get me fired or give me a good enough grade that my work day week might be scheduled to be between 7am – 4pm (very few exists) with the weekends or a (as in one) weekend day off. Yes, I to have a family that I am trying to support and also spend time with.
This is what you, the public, my customer, need to understand about the US call centers. In a day I am given so much time to relieve myself, although if I use that time it goes against my grade. Like other workers in the work place, we acquire sick days but if we don’t give a twenty-four hour notice that we are going to be sick that also goes against my grade. You were surprised and astonished that you were hung up on by the last two representatives you spoke with, you probably reached that magical eight minute mark that someone in the/a corporate office decided would allow the workers to move on to another customers problem, in an effort to try to address that number one customer complaint - the hold times are to long. So it’s a lose - lose situation, for you the customer that I really need more than eight minutes to solve your problem, and for me, if I take the time I need to get your issue resolved. We are told it should all even out – that the customer (your Grandmother who might have just had a stroke and now has a hard time relaying information – understandably) I spend a hour with, will even out with the caller I spent four minutes with, but realistically speaking there can only be one number one, the representative who makes the grade that then allows that representative to chose their weekly schedule, the one that might allow them time with their family, and maybe the representative you are speaking with does not want to take the chance of spending more than eight minutes with you, (maybe they have young children at home and would like to be home with them while they are awake).
We – in the United States call centers are competing with other countries, and in order to compete with their sweet shop call centers, the company you are doing business with is turning your support representatives work place into a sweet shop, because – well – they can always move our jobs to India or the Philippines. (Speaking personally I would rather speak with someone in the United States about my issue if the company is located in the United States.) I would like to help you and I know just what I need to do to help you, but forgive me (don’t take it personally) If I like the last three representatives you spoke with hang up on you after eight minutes.
I am also a consumer and even though I work for a company that has no regards for my most basic of human requirements (penalizing its workers for using the bathroom or being unexpectedly sick). I have got to think of those who come after me and what kind of work environment we are allowing these companies to create for the future generation. You and I are not taken on a personal basis, so as much as I would like to solve you’re problem on a person basis, that is not how the company you just called will be productive and/or make money. We as call center representatives perform company imposed triage and must move on to shorten call times, it has nothing to do with help and support we do our best, and I for one would really like to help you. In closing I can’t help but wonder if that scary word UNION would help us both. We certainly need a champion because its only going to get worse!
I sign anonymous, because my company would like to keep the public in the dark about the policies I must follow to keep my job, and that’s PERSONAL.

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dlakers
Davenport, US
Jul 31, 2009 2:10 pm EDT

So who fed your cat while on vacation?

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7:58 pm EDT
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Mediacom Customer service and charges

I went back to being a Mediacom customer in January. I have had nothing but problems from the start. I rejoined Mediacom with a buy-back special. They promised to pay the bill for breaking my dish company contract. To get the refun took three months and numerous phone calls and trips to the local office.
Within a week of having a DVR it went out and I was not even able to watch cable. They were unable to come and fix it until I returned from a trip out of state. When I returned I found my bill that arrived for service included PPV/On Demand movies. I called to speak with them about this and explained that it was impossible for me to have ordered these movies as 1) the cable box did not even work and 2) I was out of state and not even home to order them. After much debate they took the charges off and told me to make sure I put in a lock code to prevent them from being ordered. When the next bill arrived I found that there was another movie charged to my account the very next day after I had put the "lock code" into place. I once again called and was once again told that the only way for movies to be ordered was through my remote and that I had to be ordering them (basically that I am stupid). I then began taking the batteries out of the remote when I was not home and stacking items in front of the box. After a trip to the local office for a different remote and another charged movie, I took the whole DVR system in and made them replace it. Each contact with the company, both by phone and in person, I was told the same thing, this is your fault. I thought the problem was fixed until I got a bill last month with two more movies charged and one more again this month. I have once more called and once more been told that this can only happen with my remote ordering them in my home and only one movie would be credited. This has become a very frustrating issue and will probably only be resolved by cancelling my cable and internet service. As Mediacom is the only cable company in our very large city, I guess they can do what they want.

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Mediacom - Fraudulent services

I just signed up with mediacom to recieve cable service. I got my first bill on Feb. 22 and paid with a money order within a week. On March 22 I recieved my second bill and was extremely angry, they said that I had not paid my bill from the month before. I called the customer service 1 800 number and told that they had not recieved payment for the month...

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Mediacom Wrongful claim

I cancelled my cable with Medicom in January 22, 2009 and continued to receive bills, even up to last week, and had to keep calling to get it corrected. I was told that I didn't return my modem, which was returned last year at my local office, when I cancelled my internet service. Now they have sent a bill to collection that I don't even owe. When I called today, I was told that I had a credit balance. They have already sent a bill to collection and they owe me money. Hope this will be taken off my credit. I have been a customer since 1998 and this is how they treat their customers that wish to cancel. I am very displeased with Mediacom

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kebzb8
Columbia, US
Nov 09, 2009 4:30 pm EST

I've had a similar problem with mediacom. After being with them for a year we cancelled our service because we were moving. I went in to schedule a time to have it disconnected, and to pay the last part of my bill. At that time I was told that my balance was zero, and that I did not owe them any money unless I didn't turn in my equipment. A few weeks later I turned in the equipment, and again was told that I did not owe them any money. After 3 months I received a bill from Mediacom for $50 that I did not owe them, in the same pile of mail I found a notice from a collections agency that said I was to remit the payment to mediacom along with $10 for collection fees. I talked with 5 different associates over the phone and there was never a supervisor to speak to, each time I was told that a supervisor would call me back. I never received any calls back from them. They have the absolute worst customer service, I am now paying $60 to mediacom that I do not owe them because they ###ed up.

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Mediacom Outgoing caller id

We have mediacom cable/internet/phone. So far no real problems, but a very big annoyance. When we call someone from our home phone, our name and number does NOT show up on their caller id. It says "private caller, caller withheld, line 1, etc." We have our home number stored in our cell phones and when we call from home, it still doesn't show up as "home". People aren't answering when we call because they think it a telemarketer or something. I have to leave my husband a message on his cell, or he won't even know I called. It shows up as line 1 on our cells, but doesn't show up on recent calls. We did NOT choose to have our number unlisted or unpublished either. May be minor, but we were never told our number wouldn't show up on caller id's when we called people. Everyone we know are "screeners" so it is a BIG ANNOYANCE.

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Dak
Des Moines, US
Jan 19, 2009 1:30 pm EST

Keep in mind that some LEC's don't carry the caller ID information between phone companies. There is a database that I believe Sprint and Mediacom uses along with other major phone providers that helps translate this information. If you have a company that uses a different database or choses not to transport that information for whatever reason that could very well be the reason this is happening.

There are also (*) features that can turn this information off, perhaps something got put in accidentially.

Either way I bet if you contact Mediacom they can determine what the cause might be.

Hope that helps,

Dak

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Mediacom Horrible service

I want to laugh and cry about Mediacom's cable service. I read an obvious Mediacom employee rebuttal who did nothing put bash the people who their company is supposed to service- So this is for that Mediacom employee who stands by their employer and likes Mediacom and blames the costumer;

Mediacom is the most terrible service ever! Since having Mediacom for the last 6 months my cable has gone out a total of 8 times! My OnDemand service has NOT worked at ALL for the last 5 months! When we have called, we have literally been told 4 times that Mediacom did not know how to fix our service! I have talked to representatives who have hung up on me because they could not help me. I have had representatives tell me that I did not live at my residence (I provided them with all my information and they repeatedly said I was lying), then that my house was out of their service area (they freaking set up my service at my house), then that they were sorry that I was having problems but it was my fault that I chose to live in the town I live in! Are you kidding me? Are these people for real?

To you the Mediacom employee; How dare you blame the costumers who you are supposed to be helping. How dare you call your customers names. You can't even type a paragraph without having misspelled words everywhere and you are going to blame your Mediacom's problems on stupid customers? Are you serious?I am guessing you are one of those representatives who can't do your job and make people like me want to pull my hair out after speaking with you. Your comments make me hate Mediacom more and stand by my opinion that Mediacom sucks and their workers are completely incompetent. How hard is it to do your job? Is it really too much to ask for competent service since we have to pay for the damn service?
Now, I am sure they are a few actually capable workers at Mediacom ( I hope anyway) but I have never spoke to a single one!

Don't get Mediacom service unless you really don't want to watch your t.v. and you want to pull out your hair.

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adeel raza
, PK
Sep 07, 2011 8:38 am EDT

assalam-o-alaikum
i m not agree with you because mgm chanel is closed .this chanel is very nice.when start the mgm chanel on mediacom cable network.thanks

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adeel raza
, PK
Sep 07, 2011 8:33 am EDT

aap mgm chanel start karien star cable ne b to chlaya hua hai aap ne q band kia hai

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SRBrent
Jackson, US
May 31, 2011 12:47 am EDT

Most of these comments I read are focused on Mediacom's digital tv service. My complaints are focused towards their cable internet service.

I will try to make this as brief as possible. I grew up around internet. Starting with dial-up before dsl and cable even came into residential existence. I've had the pleasure of having Charter and Verizon as my ISP. A few years back I moved from California to Alabama and in my area Mediacom is the only cable isp available. The internet service and speed is terrible. Now in my defence ...not trying to brag... but I own a small computer repair business so I do have knowledge of PCs and know my tcp is fully optimized, no viruses, no spyware of any kind. I changed my DNS around, own computers with Win XP, Vista, Win 7, and Linux.

I currently am set up for 12Mb down, and 1Mb Up. It's safe to say that 1 - 2 hours out of every month I actually get between 10 and 11.5 Mb on speedtests. In other words, practially 99% of the time I get, if lucky, 1/10 (one-tenth) of the advertised speed. I am lucky if I ever get speed tests over 2Mb. I have been to several customer's houses whom have mediacom and out of curiosity did speedtests which show the same results.

I understand that ISPs stated "up to the advertised speed" but lets face it, if you advertise a specific speed don't give them only 10% of the bandwidth advertised. I am about to switch back to ATT dsl 6Mb. Pretty terrible that ATT 6Mb dsl is 3 - 4 times faster then mediacom 12Mb.

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Aaron_MM
Midland, US
Jan 02, 2011 8:31 am EST

Mediacom is the biggest scam since Bernie Madoff's ponzy scheme. I actually find the thought of tearing my eyes out of their sockets more comforting than speaking with one of their sarcastic, high school drop out, [censor] for brains, employees. I recall the moment when I walked through the doors of their oppressive, bigoted establishment and discovered that the line of customers ( or victims rather ) ahead of me had a cable box equally as useless as the employees who supposedly work for this company. I presented my dilemma to the woman at the front counter and as she was realizing I was not a newly pissed off patron, she said in a rather snide way that she was on to me and that she would not be handing me another box in the future if the "new" box ( which was an obviously a piece of garbage that another pissed off customer handed in because it was dustier than a corps's dick and it had a large scratch on the side) had not worked. I told her I might just take my next complaint to their competitor (knowledgy) instead so that it could be used against them for advertisement. I wish I could complain to the head of their faculty but I'm certain my words would fall on deaf [ and perhaps dumb ] ears. Want more proof this company sucks? I'm using my verison modem to write this complaint because I've lost internet connection with their [censor] cable. What a shocker!

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anti-Mediacom
Kilkenny, US
Apr 06, 2010 2:39 pm EDT

Amen! Mediacom is AWFUL to say the least about every week there is a day where the signal cuts out for a second or two almost every 30 seconds. The quality of picture is disgusting.

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Lootmaster
Milton, US
Jan 21, 2010 9:52 pm EST

The problem with Mediacoms HD is the they broadcast in 1080 I . not Full 1080p like Direct Tv. i have been with Mediacom for 5 years and i have had more service guys at my house than i can count. within the first 6 months i had a computor stop working right after the tec came to install my internet. he told my wife that he didnt know why he couldn't get it to work but he would have another guy come out later that afternoon. They never came back out. i was going to upgrade that computor anyway so i put it in the shop had it fixed and they came back out and installed my internet sience then my Modem resets it's self 4 to 8 times a day. i am out of phone and internet atleast 5 hours a day when this happens. I have spoken to maybe 5 service rep's that knew what they where doing and the rest where clueless. i was haveing soo much trouble in 2007 with my cable tileing and the modem going out i had a tecnition tell me i was being too Anal. so for the mediacom employee that says all the problems are the costomers fault. come to my house and watch me blow a gasket when i cant contact my mother after her open Heart surgury. Mediacom Sucks big time . And futher more i need to Know from Mediacom what reason i have to saty with your company? incom tax is coming soon and i do have other choices.

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jazzybgood
, US
Jan 08, 2010 8:09 pm EST

I would tell you my story of woe concerning Mediacom, but I am tired of wasting my breath on such an uncaring, unprofessional and incompetent company. I am sick of calling them, sick of arguing with them and sick of seeing the repair techs. If the CEO of this company was compensated on how well the service they provide is and how well they treat customers he would make less than $1 a year. I agree...they suck.

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MC SUX
Hampshire, US
Nov 20, 2009 11:37 am EST

Mediacom. Unbelievably bad. I have had the service for 2 weeks and to date: Both tech calls have been late -- one by an HOUR. That means i was waiting for FOUR hours before they did not show, and then it took them another TWO hours to set up the system. My Internet download speed is 4.5 MBS. I should just get DIAL UP. My phones are not operational, and they are not sending a tech (their techs are complete idiots, BTW) until next week.

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TheRaid
Daphne, US
Jul 16, 2009 10:54 pm EDT

For my summary assessment of the quality of Mediacom signal, picture, service etc, see below in caps : COMPARISON SUMMARY.

We moved into a rental house and had to go with Mediacom cable after having DirecTV 16 years. We chose the
VIP pack with Internet, digital cable, phone, DVR and the HD package. It took 3 installs and it still doesn't work right. Also, after 2 weeks, we still have a cable on top of our grass that was supposed to be buried "in the next 2-3 business days".

First install: guy hooks us up to channel 4 on our tv using coax. ### says it is HD. cannot get the DVR to work. Turns out he did not install a DVR box. Also did not set the remote. Runs a cable on top of the ground from house to outside box.

Second install 2 days later: PHONE Guy comes to fix DVR and HD. Realizes the wrong box was installed. Gets us a box and HDMI cable to the tv. But, forgets to call in the MAC address to have the phone work. Said phone will work in a half hour to an hour. Leaves. I get home from work. Phone does not work all night. Wife calls next day. They say he forgot to activate the MAC address on the system. Phone works now.

3rd install next day. Internet. Internet works ok for a while. Now, it is in and out in and out in and out. Drives me crazy.

Further, when we called to get service, we ordered all the the items above along with sports pack. At each step, we had to educate the installer what he was there for. We did not get sports pack until we called and they had to send someone out again to activate it. They could not activate it from wherever they are. Contrast DirecTV. Call and ask for something, and 30 seconds later or less, you have it.

COMPARISON SUMMARY

I always thought satelite commercials were stretching the truth or at least overstating the difference in quality.
I've had Mediacom for about 10 days. It really sux. The HD picture quality is extremely poor. I sometimes wonder if I am really seeing HD. It is blurry.

Further, the picture pauses, hesitates, skips throughout shows. It is almost unwatchable. They say it is my tv. Well, I had DirecTV on the same tv with stunning HD quality, never had a skip or a pop even in the rain. The TV is beautiful HD when I hook up my antenna and watch local over the air HD signals. It aint my tv, folks. It is sucky cable.

There just is absolutely no comparison between DirecTV and Mediacom. DirecTV is far far far far superior to cable. The audio, picture quality, closed captioning accuracy, HD signal, features, DVR features, ease of use, menus and program management are just unbelievably superior over cable. The only thing I can say good about Mediacom right now is that it is only costing me 99 bucks for digital cable, Internet, and phone. When we move at the end of our lease, we will certainly dump mediacom in a heartbeat.

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gethappy
Des Moines, US
Jan 30, 2009 4:33 pm EST

I could tell you my long story with Mediacom, but frankly I don't have the energy. I left them for DSL and SAT service and I am very very happy.

It does not help to complain anyway they do not care and at this point I do not have any reason to care about them.

don't waste the energy and frustration there are great alternatives.

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5:29 pm EST
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Mediacom Email

If you do not mind signing in to your email account and finding out your entire history and contacts have disappeared, then by all means use Mediacom. If you are perhaps retired and dont mind sitting on the phone for hours a month trying to get your phone and internet repaired, definitley use Mediacom. If you do not mind losing your entire email and contact history 2 times in one month I would suggest you sign on with Mediacom. If you are satisfied with no explanation for these problems then may I suggest Medicom! Ohyes, I have no phone and need to replace over a hundred email contacts, but what else do I have to do, right?

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Ashley Mize
Herrin, US
May 13, 2009 8:09 pm EDT

I was wondering why my phone is still out of order, even with my cable restored. I am in Herrin, Il.

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Chawlie
Hibbing, US
Mar 16, 2009 11:16 pm EDT

Were you using Webmail, or Outlook, Outlook Express or some other email program?

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7:01 am EDT
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Mediacom Scam charges

After having Cable through Mediacom, It was time for me to move out of my apartment. I called Mediacom to let them know I was going to be stopping my cable on August 31st. They took note of it and I thought nothing of it. Later that month I received a bill that was my billing from August 12 to September 11th. The bill was for 32.55. This was my usual monthly bill.

So I called Mediacom and they told me that they had already sent that bill out when I told them to stop my service on august 31st and that I should ignore that bill and wait for a new corrected one that was prorated from August 12 to August 31st. So a month later I received a bill for the entire month of august and september as if I had continued my service.

So I called again and the guy relised the mistake and again said he would sent out a new bill and to be looking out for it. Once again a 3rd bill with 3 months of charges shows up as if I still had service at my old place. So I called again and he again said he corrected it and would send me a bill. Well, to my surprise I received a letter from collections saying I had an overdue bill that needed to be paid.

So I went to the center in town here and confronted the lady at the front desk who said that the bill had been corrected from August 12 to August 31st and sent to collections cause it was 90 days late and they felt I wasn't going to pay it (kinda hard when you are told to continue waiting on the next bill). So I asked her what the final bill was so I could finally pay it.

She said that their was a $6.50 charge for having to send it to collections, and I told them to bad, it was their faults for delaying me and sending it to collections and I didn't fell I should be responsible for paying for that fee. So she took that charge off and said the final bill was 39.20. 6.65 more than my normal bill. I asked why this was and some how Mediacom raised my bill to 44.20 for august. Some confusing made up numbers they added to make me pay more.

So I tried to explain to her that even if it was 44.20, the bill was prorated from August 12 to September 11 to August 12th to August 31st. So since I used 20 days out of 31 days, I used 65% of the month. I then (after showing it to her on a calculator) said that the bill should then be 28.73 not 39.20. She then had me call a billing center where I repeated this information to several people.

Finally I was given to a Supervisor who wouldn't talk to me personally, but had it relayed to me from a women who apparently didn't understand math. She avoided the fact that her math was flawed and kept saying, 'I'll remove the 6.50 charge from collections if you pay 39.20 now and she said that if it was her she'd take that deal'. Acting as if all this was my fault and I was trying to screw mediacom over.

I had them send me a bill with the exact numbers they used for the prorating, and I plan to call a supervisor and question where they got each number. I am currently paying 60 dollars with mediacom a month here at my new place, and plan to be here for 10 more months. So if mediacom wants to cheap me out of almost 20 dollars I'll end my service and cheap them out 600 dollars. Mediacom is a good service, but beware and check your final bill to make sure your not getting screwed over.

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Marie Hdez
, US
Jul 21, 2022 4:53 pm EDT

Get internet (on your smart tv) CUT cable off & buy an indoor antenna. Make sure it's a quality antenna. All you'll have is the internet bill & don't get internet thru Mediacom.

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FLOYD IN FLORIDA
Pensacola, US
Aug 29, 2020 9:52 pm EDT

$32 bucks give me a break? get a life!

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Epiphany Starlight
, US
Oct 20, 2019 12:25 pm EDT

think your being ripped, go here, test your speed with all devices disconnected so they cant use the excuse "oh its because u have so much connected" test your speed, and compare to what your your paying for.

https://www.google.com/search?q=internet+speed+test&rlz=1C1CHBD_enUS869US869&oq=internet+speed+test&aqs=chrome.0.0l6.2862j0j7&sourceid=chrome&ie=UTF-8

what a FVCKING JOKE!

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Epiphany Starlight
, US
Oct 20, 2019 12:22 pm EDT

Medaicom is a 100% [censored]ing scam. fact. no matter what the [censored]s working there say. the mbs we should be getting is 60 mbs right? on one connected device. we get a max of 16 mbs with a 5 mbs upload speed. this is far lower than what we are paying for. exactly like the guy above we have been [censored]ed around on the phone, had techs come out talking [censored] about each other, the 2 routers sent with the main modem are completley [censored]ing usless they do not connect, do not work. they call them "range extenders'. all they are is more money for them. simple extra routers called somthing else to benefit this lying company. this company takes advantage of those who do not understand bandwidth ping, mbs upload speeds. of course their going to try and cover this one up. mediacom didnt know when we purchased their internet that we were investigating them. FAIL MEDIACOM. FAIL. they told us "since were [censored]s, and we [censored]ed up, let us increase your internet speed for free. 1 month later same speed. so from the facts we have accumulated and forums we have read we know have exact evidence mediacom is lying and stealing money from every customer. they have a myriad of excuses lined up to tell you. your best bet. pay for a metro pcs phone, download pda net and foxfi key to unlock the free full version, bypass metros hotspot block by doing this because using your phones internet on another device should be free. its the same internet you pay for. and instead of using a scam [censored] company like mediacom get 100 mbs for the amount you pay for unlimited on your phone, free hotspot. heres another how the [censored] is unlimited throttled? thats not unlimited. "verizon" and this is not illegal because. your paying for unlimited internet. why the [censored]s it matter if its being used on something else? it doesnt. in conclusion. intelligent people here investigated this company and have found them to be a lying scamming disrespectful company. all of our evidence will be sent to the better business and fcc. [censored] you mediacom.

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Jason Wayne Downs
, US
May 03, 2018 10:28 pm EDT

I cancelled service 4 years ago due to out of state move. Boxes and modem sent back via ups. Got a collections call requesting settlement. I was shocked that they had not called me in 4 years . They wanted $350.00
I refused and they say I never returned items when I did return them. I followed the rules and get extorted anf 800 credit score ruined. I spoke with customers service and not heard back. Ups store does not keep records 4 years old. I have moved and can't find receipt
This is a scam! I will fight this in the courts and social media.

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MissBoji
, US
Mar 03, 2018 12:22 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Seems the common response to ALL the complaints is that they tried to contact the person but were unable to. Horse hockey! They don't care about anything but the all mighty dollar. At one point I was paying $187.00 a month for cable and internet and I had NO premium channels. Seemed every month there was a "misc chg" on my bill. No one could tell me what it was but they couldn't talk it off. MediaCom is absolutely the worst company in this country. Why the FCC doesn't step in and do something I don't know. Probably just like the rest of our government, line their pockets and they can get away with anything!

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mike t schmidt
, US
Feb 26, 2018 3:01 pm EST

Thay are scams... I was close to over my internet allowance. So I upgraded to the higher package. Telling that I will not be changed anything over. Then thay charged me $80 over and I call them and no it's not what thay said... find a different company...

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coldtpimper
McDaniels, US
May 07, 2011 6:01 am EDT

i canceled my services with mediacom. when i did this i sent all of the boxes and cable modem back to the place where they told me to. they sent me packing slips. they had tracking numbers on them so i wrote them down for my records. A month after i sent the boxes and the modem back i recieved a charge for $500. they told me they didn't recieve the items back. I looked up the tracking numbers and it said that they recieved it 2 weeks before they charged my account. Beware! Keep tracking numbers if/or when you cancel services. They tried to screw me, they will try to screw you

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Rob. Davis
Marshalltown, US
Oct 13, 2010 10:25 am EDT

I have been a Mediacom cust. for about 2 years. all of a sudden, my bill goes from $90.00 per month to $146.00 per month. I went to there local office in Marshalltown, Ia. to ask why because I hadn't added any new services. no explaination was given. well, stupid me I tried to keep up with the increase. i couldn't. after getting behind on my bill less than $50.00 the cut my phone and cable without any notice or phone call.this company sucks. They shouldn't treat new customers better than old customers, they suck!

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Cancel media com
Minneapolis, US
Jun 11, 2010 8:57 pm EDT

Media com is the biggest scam cable company in exsistence! They missed three appointments and then brought the wrong cable box and would not credit me anything. I waited for the installers three seperate times at 4 hrs per time. Among many other problems. The customer service department is absolutely no help! I called Media com to cancel there service, I asked the operator to transfer me to the cancellation department and they disconnected me. Do not get cable from Media com.

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Sean Lavenduskey
, US
Jun 05, 2018 10:45 pm EDT

Yes, they sent me two modems and multiple wrong boxes. Their internet and tv where constantly going out. An i was paying the highest amount and receiving the band width of their lowest package. I was with them for 4 years and had over 63 service calls. They are a Rip off and will add fees and charges without your consent or knowledge. Maybe somebody should look into a class action law Suit.

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9:53 pm EDT

Mediacom Phone service/ voice mail charge

Well, mediacon has done it again...

I received notice this week that mediacom is now going to charge *extra* for voicemail service. It's not very much $1.93 extra a month, but for someone who already gives those rat # $140 a month you would think they wouldn't charge anything extra. Of all the 13 calling features that are offered 'free of charge' with the phone service the only one I use is the freekin' voicemail and now I have to pay *extra*. Next thing you know mediacon will be charging to use the remote to change the channel on the cable.
~ I hate these people! ~

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Monica
,
Oct 30, 2008 12:18 am EDT

WELL GIVEN I AM A MEDIACOM EMPLOYEE IM GONNA TELL U RIGHT NOW WHY WE ARE CHARGING FOR VOICEMAIL, WE ARE LOSING MONEY GIVING FREE VOICEMAIL OUT, AND HALF THE CUSTOMERS DONT USE IT, AND HONESTLY A DOLLAR AND NINETY-THREE ISNT BAD...

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9:37 am EDT

Mediacom Digital cable is awful

I am only writing this review here because Mediacom does not provide any opportunities for customer feedback on their website. Call them? I did and waited over 20 minutes for Customer Service to pick up. To try and get rid of me, they made a big deal about security because my wife set up the account. When I provided the information required, they couldn’t find our account. When I asked to take the Customer Survey, they hung up on me. I wasn’t about to call back.

Never mind that we had to wait a week to have our service hooked up, Mediacom's customer service and digital cable product are terrible (phone is OK, internet and installers have been very good)! There is a long pause between channels, the on-screen guides stink and the signal is often intermittent. The DVR, while a convenient option, is inferior to those offered with satellite. We have ordered two on-demand movies and in both cases they stopped in the middle and could not be re-started; while Mediacom did refund the cost of the movies, it is very frustrating. If Mediacom is your only choice, don’t bother with a HD television- they only have a few channels and the reception quality is so poor that the picture actually looks better on a traditional set.

We don’t have any other choice where we currently live, or we would certainly switch back to satellite. Google their CEO’s name and he actually mentions it as part of Mediacom’s business strategy in several recent articles. It’s obvious to me that Mediacom’s Pledge to Customers is pure fiction.

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sprzybel
Denison, US
Sep 15, 2014 10:00 pm EDT

I have had nothing but à headache since becoming à customer 2 years ago. I don't know which service is worst. Its à toss up between internet and DVR service. Who wants to wait a week for a service tech just to be able to hear their tv

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steven bridgeman
,
Sep 26, 2008 9:30 pm EDT

I disagree with anybody saying that mediacom is the worst customer service because we are all human and we all make mistakes. As a company we have decreased our hold times and are doing the best we can to answer every person in a timely matter

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Mediacom Sick of mediacom

I am so sick of having to deal with mediacom. Everytime I call I get a different answer and a different price. Usually the person on the other end has no idea what they are talking about. I live in an apartment complex and mediacom is the only cable/internet/phone provider we are able to have. I either use mediacom or I don't get cable or internet at all. I have a friend who lives here and she basically called and called until she got the answer she wanted. She gets internet, and cable plus movie channels and pays $30 less than I do. I don't even get movie channels. Other people I have talked to here tell me they get movie channels and are paying less than I am. I know mediacom has different package deals at different times but it's not fair that some of us get completely screwed over. Another person I work with lives at this apartment complex and when she moved here mediacom was telling her that they don't provide service to our apartment complex. She called back, talked to someone else, and got hooked up with mediacom. After her mediacom was installed she got a call back from the previous person confirming to her that mediacom could not come to our apartment complex. If you even slightly disagree with what mediacom says they snap at you and get very rude. I feel like i'm at a total loss. Mediacom can pretty much do whatever they want at this point.

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drwhovian
, US
Sep 09, 2008 10:31 am EDT

Package deal prices do change from month to month, and year to year. Sorry, that's just the way the business is, no matter what cable/internet provider you go with. You may pay more than your neighbor, simply because the company had a "special offer" going on, when he or she signed up, that is not available now, but may be available later--to new customers, usually. Them's the breaks, I'm afraid. You could just wait until a one of these deals comes along, or ask if they have any "special offers."

As far as the customer service complaint, that is something you should take up, either with your state's public service commission, or your state's attorney general's office--or both, if you feel strongly enough about. Let's face it: the only way to solve your issues, is to start the ball rolling yourself...which you began with this website...up to you whether you want to follow through or not.

Also, some phone companies offer internet service...and you are NOT forced to choose only one internet provider, in most cases, as long as you have a phone line. If Mediacom is telling you this, they MAY be lying, and IF they are, they are probably breaking a state or national law.

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Mediacom Very poor service

1. My phone service continuously cuts out.

2. The phone beeps as if another call is coming in, but when we switch over to check, there is no other call. This happens constantly during conversations. When I called Mediacom's phone specialist, there answer was that I was supposed to keep a log of every time this happens. I don't think so. I'm paying for working service, not to work for Mediacom.

3. Although we were told they would take care of it within a couple days after installation, Mediacom still hasn't buried their cable. It's running across my back yard where the kids have tripped over it.

4. The television signal has cut out several times. We can only get our movie channels on one television.

5. After complaining about all of these things within my first 30 days and requesting a refund for the first month's service according to their "Money-Back Guarantee, " I was told that they wouldn't honor their guarantee. When I asked to speak to a supervisor, I was told she was in a meeting, but she would call me back, but I've not received a call.

6. A Mediacom phone technician came to our house to fix the problem. He was here less than 5 minutes. He looked at our phones, clicked through a few menus on the television, and asked my wife to sign that he'd fixed the problem with no evidence. When she refused to sign, he rudely grabbed the tablet and walked out without a word.

7. I have complained 4 times via Mediacom's online form, which promises that someone will reply within 24 hours. I've not received one response from anyone from Mediacom in the last month.

These are the facts.

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bonnie farmer
, US
Nov 19, 2013 12:00 pm EST
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when I have had problems it is either 2 to 4 weeks before they can come here to check it out. had trouble with wifi and had to get them here 3 times within 2 weeks. getting an appointment with Mediacom is like getting an appointment with a doctor. you have to be at home when they are suppose to come for the appointment so if you have something else that needs done you can't do it.

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Bill McCoy
Springfield, US
Aug 23, 2009 9:18 pm EDT

I have lived in Virginia, Pennsylvania, Chicago, Overland Park, Kansas, and elsewhere. Medicom is the worst service I have had. For example:
1. My internet was down eight days this spring. Mediacom said to make a note of it and take it off the bill. I have internet for service, not to "take it off" my bill.
2. I have had a technician out three times this summer and I am still missing two-thirds of my movie channels.
3. Mediacom replaced my cable. It laid on the ground from May 7 to June 24 and wasn't buried until I complained repeatedly.

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Mediacom Terrible company

I first ordered the service before moving to the property I purchased and things only got much worse. When the problems began, I had a modem for their high speed Internet service, that would go out and yet the lights would work as if it were online. I called the 800 number several times and tech support were able to find the problems using their diagnostic equipment which connects to the modem while talking to the tech support over the phone. It took almost a week to get a technician to my home.

When the technician arrived, I explained what tech support told me about the modem and what was wrong. The guy walked into my home and to where the modem was and looked at me and exclaimed 'I am the Light Guy'. I asked what he meant thinking he was going to say something in a joking manner and he looked at me with a very stupid face and exclaimed ' I am the light guy (again), Whenever I see the lights working, I leave. He then turned, walked out the door without so much as another word and to his truck and speed off.

I called their office and told them what the technician told me and it could take as long as two weeks to send another technician to my home. Then like a script right out from the 'Twilight Zone', the same technician who called himself the 'Light Guy' showed up again. He was late and Mediacom called me asking if he had showed up yet. I told the person from Mediacom that he had showed up while telling the technician I would be right with him. The lady I was with at the time was dressing and getting ready for work. This guy stuck his head in the door to try to look at her dressing and I told him I would be right with him as soon as I could hang up the phone and shut the door. I told the person on the phone that he had showed up, hung up the phone and opened the door and was going to let him in, only he was in his truck again speeding off the property as a high rate of speed. There were children playing and it was a mobile home park.

I called Mediacom back and told him the 'light Guy' left again without looking at the modem or even coming in at all. Another three weeks go by and they finally sent a different person who replaced the modem and promised me a free month of Internet service when he checked and found the modem was in fact bad and the cause of the problems all along. The technician apologized and promised they would never send the same guy to work on my equipment again. I even saw the same 'Light Guy' at the supermarket in the parking lot walking into the store and I asked him why he left the way he did, and he told me that he had a very bad day and apologized for leaving the way he did. Then he had the nerve to tell me that the woman who was dressing had a nice body. I was so angry at this idiot that I called Mediacom and reported him for what he told me.

I then purchased a nice property about 10 minutes from the mobile home park where I was living and ordered Mediacom. It took almost two weeks for the technicians to show up, and sure enough it was the 'Light Guy'. I went ahead and told him to go ahead and hook up the cable and that we also ordered a new cable run underneath the house and was willing to pay the fee they charged for that and he showed it on his order form. He then started to hook up the modem and everything and got to the last wire where he needed to connect a new 'T' connector to the new cable he was supposed to run under the house. The idiot handed me the 'T' and told me I should save money by running the cable under the house myself or hire someone else to do it as he said he had too many other orders and just didn't feel like running the new wire under the house. I told him I am severely disabled from a serious surgery to my lower back and hip that was fairly recent and had complications. He just basically threw the 'T' connector to me and sped off again and this time peeling out on my gravel driveway which threw a lot of rocks towards me and actually a rock hit me in the leg and hurt and left a small bruise.

I called Mediacom and told them the 'Light Guy' failed to finish the job and I ended up having to pay a friend to run the new cable under the house and finish the job for almost twice what Mediacom promised to charge. The reception was just terrible and after called several times they finally sent out a technician while promising to never send the 'Light Guy' back to my property ever again.

A new technician then told me that for some unknown reason the signal was poor but promised to come back and fix everything so it would work. He returned the next day and when he left, the signal was still very bad. I could barely receive any of the upper channels and the lower channels had a lot of snow and was very poor as far as quality. I called several times and complained about the poor quality of the signal and they even showed I had a very poor reception to my high speed Internet modem.

Almost two years go by and the same problems persisted. I finally got so fed up with the horrible service that I went ahead and canceled the service. I found that most days I had no signal at all during business hours or when there was a high traffic periods on the Internet.

I was still severely disabled but going to college so I could some day find a job I could hopefully do from home and decided to go ahead and earn my degrees and certifications and needed a good service I could depend on but had very large files to send back and forth to the college courses.

Then about 5 months after using the new service, a person claiming to be the manager from the local office knocked on my door. He asked me if he could take a look at my cable and asked me what service I was using. I then showed him my dish that he could not see and first and I was almost sure he was going to accuse me of not paying for service or something at first. he then told me that if I switched back to Mediacom, he would personally give me credit for what turned out to add up to about two months of free Internet and TV service. I reluctantly agreed and was told I did not have to worry about the bill for the next two months.

Well, sure enough I got a bill for the two free months of service I was supposed to receive. I went to the local office and the woman at the desk refused to allow me to talk to any manager but said she would have one call me. She told me then that she is the only person who can authorize any sort of credits and told me I had to pay for the two months I was told I would not have to pay if I switched over. I was very very sick at the time and just did not have the strength to argue. I went ahead and reluctantly paid the bill for the two free months of service I was supposed to receive.

The service did not change one bit. It was just as bad and even got worse over time. They continued to send the technicians and they never were able to fix the problem. I was so very ill at the time I had no strength to argue anymore and told them again after two and a half more years of the awful service and having to pay for a back up service for when during the day the internet would not work. I was so angry at them because I even ended up receiving some pretty bad grades for assignments that were large and i could not turn in using the phone internet service. I got so angry and told them to go ahead and disconnect the service again and I told them I had already ordered another service to come in. Mediacom was the only cable service that offered the high speed at the time that I was able to receive at my location.

Then they sent out a new technician who proclaimed 'I am the best technician / engineer that they have and I will find the problem if you will give me the time to do so. I told him to go ahead and if he could fix it I would wait to hire a different service.

Then the new technician asked me to step outside which I did with the help of my personal assistant. He then showed me the wire coming in to my property. Showed me how small the gauge of the wire was and it looked like an old out of date wire that someone who knew nothing about hooking up cable hooked up. The wired was badly weathered and the connection was so lousy that the tech could hardly receive a signal at all on his meter or on the web site that kept stating there was no service and and the usual white page showing no connection.

This technician called the 800 number to their main offices and told them that I had gone through almost 5 years of this horrible awful service and then promised me four months of free Internet and television service. It took almost two months for them to install a new cable from down the highway and across the highway using a PG&E pole that has a large transducer or whatever it is called on the top of the pole. When they finally finished the job that day it worked absolutely perfect.

Then I got a knock on the door and one of the young lineman who worked on the new line looked as though he was ready to fall into tears and start crying or something. He then told me that he had discovered after completing the job of installing the new cable across the highway, that he nor anyone knew that Mediacom did not have the proper permits to run the new cable across the highway they way that they did. He told me that he had a new family and baby and he could not afford to have to pay a huge fine so he was going to quit his job and apologized and told me that he just wanted to be honest with me.

Then the real fun started. Because I did not know if I could also get into trouble if I did not report the incident to the proper authorities I asked for Mediacom to have their manager from the local office to call me regarding this issue. I then was told I had a rather large outstanding balance that i was overdue on by a few months that I was supposed to receive as free credits. I decided to go to the local office again and brave the horrible pain of having to make it up to the steps that they have and no special entrance for wheelchairs or handicapped people so I had to walk in with the help of my personal assistant. When the lady at the desk finally got to me, I asked to see a manager about the bill and the promised credits I was supposed to receive for almost 5 years of just the worst most awful service.

She told me that regardless of what any manager told me I would still have to pay the outstanding balance before I could talk to any manager. I went ahead and paid the bill and waited almost another hour for a manager to appear. He told me that his name was Shawn and that he was the main general manager for the local office. I told him about all the problems I had and he said he already was aware of the problems and me having to pay for the promised credits I was supposed to receive and she could care less and I had to pay irregardless.

He then smirked and announce that although he was aware I was to receive four months of credits for over four years of awful service he said that all he could give me was two free months of credits. I was appalled but there was not other high speed service and I had no other choice until now.

I reported Mediacom not having the proper permits to run new cable to my home and I was told that they do that all the time and I am not the first to complain. I was then sent another bill for the equipment and told I would not receive any of the credits I was promised and they wanted a $100.00 fee to reconnect and as a future deposit.

Needless to say to make a long story short, I found a much better service. I now have wireless broadband through AT& that works great and is cheaper and I told Mediacom that I will never use them again and am looking to hire a lawyer to force Mediacom to fix the damaged wires and poles to my home and the tweaked doors and windows that I will have to pay someone to fix. I'm also hoping to maybe get a judgment ordering them to give me credits for every month I went with the bad cable to my home that they obviously knew about all along.

I would never give this Mediacon company the time of day but I did sent back their equipment and the lady on the phone who wanted to charge me all the money to reconnect can take her job and put it where Mediacom's head doesn't know what the other end is doing.

Do yourselves all a favor and check to make sure they had the proper permits and complain to the proper authorities if they did not.

Good Luck to you all and please find another service!

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fc in clearlake
Clearlake Oaks, US
Aug 21, 2009 6:41 pm EDT

Inept isn't even strong enough

I have never in my life dealt with such incompetence as in the Clearlake Oaks Mediacom office. Nothing in life should be this hard - especially trying merely to get a cable box which in the bay area is a piece of cake. Vacation area and no Saturday P.M. appointments?! They can take the box and place it anywhere other than my house at this point and lose the increased revenues.

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blaablaa
Scottsdale, US
May 09, 2009 7:17 pm EDT

Then why the hell are you with the comp. for a year there are no contracts? If its so bad drop the service! you pepole have nothing better to do that ### or your credit is such crap you cant get dish so you stay with the same service that story is such bulls**t get a life...

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David2U
, US
Jan 09, 2009 1:49 pm EST

scjcc3, why would you not believe him? Do you think someone would go into that great of detail just for the hell of it? Being someone else who is / was going through the same issues with them for the last year I agree. Same service issues but not same billing. Im on the other side of the country, so it cant be an area issue. When they pay someone $10 an hour starting pay as a TECH, what do you think the result will be? Crappy service...

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scjccc3
Marseilles, US
Dec 13, 2008 2:28 pm EST

First of all, if a technician from ANY company was trying to walk into my house after asking him to hold on a second, and then said to me later on that so and so had a nice body, I would have knocked his teeth down his throat, and THEN filed sexual harrassment charges against him with the police and the company he worked for.

Second of all, if the technician "threw" the T connector at you, I would have called the police and reported them to the company they're employed with.

I don't, for a damn minute, believe any of this crap. I think things didn't go your way, so you're trying to make things sound worse than they really are. No where in here did you say where you reported this guy. That, or you're just an idiot and don't know how to file a real complaint with a company.

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Mediacom Terrible customer service!

I had the most horrible experience with Mediacon, I swicht my phone service provider for meadicom by December ,and I really regret it. I am working at home, and jobb consists in receive inbound call. I don't have service for 3 days, I call Mediacom to find out who was irresponsible for it. the Customer Service lie to me and blame the another Company for this situation. I called at the Supervisor of the another company to ensure who was responsible, and I had him in the line from my cellphone, after 7 times or more times to lie to me, they don't realize that I was recording the conversation and also I have the Supervisor from the another company in the line, who clarify that his company wasn't responsible for that. Mediacom technical support Service don't have a word to said.

Horrible bad customer service, rude, disrespectful, and liars. I am going to take legal action, enough is enough they cant play with people life and jobs. I am single mother I can lose my job because of Mediacom and also I lose 3 days of work. Never take that service.

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Mediacom sucks
Cedar Rapids, US
Aug 22, 2022 10:11 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Mediacom can’t provide consistent WiFi service

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Mediacom sucks
Cedar Rapids, US
Aug 22, 2022 10:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

All Mediacom does is Applogize, but never Fix anything. Just whine how busy technicians are. O Wonder!

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azgoldcoach
Forest City, US
May 15, 2011 8:21 am EDT

Mediacom modem goes out Saturday night - I call in at 11pm and I am writing this at 2:15 am. I go through all of the trouble shooting when they finally accept that the issue is their modem - to which they tell me they will attempt to get a technician out on Monday. I earn my living through the internet! I pay on time every month so they can make their money but when I am in need they do NOTHING! I will cancel mediacom ASAP on Monday because nobody is working over the weekends. It is mindboggeling the vast number of complaints against this company and nothing ever gets better.

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Jennifer
,
Sep 10, 2008 10:28 am EDT

I called to report trouble with my digital channels (we were not receiving them) and they found that they had mistakingly not charged us for certain channels. Now that the service rep realized this, she said they would now either take away my children's favorite channels or charge us an additional fee. We already pay $50 per month for cable with nothing fancy. The new bill would be $80 per month. No way! I ended up cancelling our digital plus. The CSRs are the most unfriendly, rudest women I have ever dealt with and I would be embarassed if I operated Mediacom.

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Datuh
, US
Jun 10, 2011 2:06 pm EDT

Mediacom - what a joke! I have used them (no choice) for less than seven months. They have been to my house 4 times. If it rains or windy, the phone and internet service ar up and down up and down! Not all the tv stations work all the time. I call and I have to wait till next week for a all day apt for them to come and look AGAIN! Before moving here I had two other companies and Never had any problems like this. My computer has to sit in my childs room because the tech didnt feel like installing a jack somewhere else!

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L Barber
, US
Sep 09, 2009 8:40 pm EDT

I was promised a promotional price good for a two year period of time. At the end of one year my promo price disappeared and there was a substantial increase in my bill. When I called Mediacom they issued a ticket number and said they would listen to the original phone call, they record all calls. When they didn't get back to me, I called them again. Well to my surprise, they can't bring up a call from a year ago, or so they say. I think they realized that one of their sales representatives, who by the way are paid on commission, lied in order to make the sale and earn a nice commission. Buyer beware, if you deal with Mediacom, you may want to do some recording of your own, to protect your own interest. I will be looking for a new cable/tv/phone service provider. I will not do business with a company who does not stand by what their paid employees are offering to obtain customers. To make it all even worse, their television reception has been horrible on the major network channels for the last couple of months.

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pinkjosh
, US
Jul 04, 2010 12:36 pm EDT
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I have been continueously calling mediacom customer care officials and have been telling them about the internet service I am subscribed to. I have subscribed to 12 Mbps MediaCom Online services and I never get an internet speed above 5-6 Mbps.. most of the times its less than 3 Mbps. Every time I call them, they give me an appointment to send in their technician.. every time their technician comes check my modem with his handheld and says everything is fine... This has happened multiple times and I am still waiting for the real service that could fix the root cause of this problem.

I never know whoom to tell. Mediacom is charging me every month for 12 mbps connection and never give me that kind of service. I am really disappointed that they have this kind of customer care. This is really unethical to charge someone for a kind of service that you never provide..

Dont know if putting my complaint on this blog could help me but I really am not sure whoom to ask for help.

Appreciate if some one is hearing out there and could help the east moline, IL area for the same.

Thanks
Vishal joshi

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acbyrd4u
, US
Jul 03, 2013 11:06 am EDT

I was a new customer. When I contacted Media for the first time, I requested that my current phone number remain unchanged. I requested phone and internet service. Upon installation, my phone number had been changed to a new number. Additonally we (my family) noticed that we could only get wireless access in rooms close to the router. I called aboout the change in my phone number. I spoke to David in customer service. I was told it would take 5 business days for the number change, and David indicated he would call me back. I never received that call. I called after 5 business days because my number had not been changed back to the original number. This time I spoke to a different customer service person. After explaining the above to her in reference to the telephone number, she put me on hold for about 10-15 minutes. Upon returning she tells me it will take 3 business days for the number to be changed and that no one has done anything as of yet to effect the change. Well after waiting the 5 days and nothing ahs been accomplished by Media Com, then throw in the less than adequate wirelss service. I decided to cancel my service and return to AT&T. I additionally ask to speak to a Manager, and after being placed on hold for another 10 minutes was told no supervisor was available (of course). I informed the customer service person I was less than satisfied and Midai Com needs to come pick up their equipment. I also informed customer service I wanted my money back. So far I have not heard from any supervisor from Media Com. I also plan to tell everyone I know about the ineptness of Media Com and how they treat their customers.

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dymphnam
, US
Jun 06, 2016 4:43 am EDT

Our home in Cobb, California burned down tragically last summer with 1000 other houses in the Valley Fire. Direct TV was our cable provider and Mediacom was our internet provider. Direct TV did not charge for the loss of their dish and receivers. Mediacom billed not only for the loss of the destroyed modem but also the monthly charges. When our rebuild is complete I will be using Direct TV as our sole provider.

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tony256
, US
Feb 24, 2016 11:54 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have been having issues for weeks now and have spent countless hours either online or on the phone and everyone promises to escalate my case to engineering and promises a return call in 24-72 hours and so far after more than 6 weeks still no working service that I am being charged for, the last guy I talked to was 4 days ago and as usual lied about escalating my case and about the phone call that I would receive as well, I am tired of being lied to and basically stolen from.

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