Complaint Rating:

Company information:
MEDIACOM
Springfield, Missouri
United States

AFTER MAKING A PAYMENT WITH A CUST.SRV REP (COULDN'T USE THE AUTOMATED SYS AS IT KEPT PUTTING ME IN THE 'LOOP OF DEATH' AND NOT ALLOWING ME TO USE THE AUTOMATED SYSTEM I HAD MY INTERNET AND PHONE SERV. DISCONNECTED. IT TOOK 5 CALLS TO 6 DIFFERENT REPRESENTATIVES WITH INCLUDED 2 DISCONNECTED CALLS *AND* A TRIP TO THE LOCAL OFFICE TO GET A SERVICE CALL FOR THE NEXT DAY SET UP. I WAS OUT OF SERVICE FOR 3 DAYS AND FOUND OUT IT WAS THE REPS FAULT WHO TOOK MY PAYMENT OVER THE PHONE WHO REMOVED THE SERVICES OFF MY ACCOUNT AT THE TIME I MADE THE PAYMENT! I WAS COMPENSATED ALL OF $4.47 FOR THEIR STUPID MISTAKE AND MY INCONVIENANCE. ...I HATE THESE PEOPLE. THEIR WAY OF TAKING CARE OF CUSTOMERS IS TO GET RID OF US AS QUICKLY AS POSSIBLE -WITHOUT- RESPOLVING OUR PROBLEMS... I'M SURE IT'S ALL A CALL STAT SITUATION, BUT IN MY BOOK THAT IS NOT/NOT/NOT CUSTOMER SERVICE.
DICKHEADS!