Medco is the absolute worst! Look up incompetence in the dictionary, and it should say Medco. Whenever you call about something they messed up, (often), someone answers the call who knows next to nothing about the order. They put you on hold, so they can go ask a supervisor. The typical hold time is 20 minutes. They then come back, with a possible answer. If you ask them something else about it, they put you on hold for another 20 minutes while they go ask them again. My last call had me on hold for an hour and 20 minutes, and when they came back, they didn't have an answer to my question. They told me what I had known before I called. We called in an order on a Thursday, told them we needed it by next Wednesday,and were told we would be contacted with a delivery confirmation date. Nobody called, and it's Tuesday. I called then to ask what's up, and they said they couldn't find the order, but that she would walk this order through right now to be sure it gets going, and that she would call me back before the end of the day with a delivery confirmation date. Nobody called, again. I called them back the next day, Wednesday, and they said that there was nothing set up yet, but that she would call me back before the end of the day. I said, right, just like yesterday. Nobody called. Said the line was busy. I called them back Thursday, was put on hold for an hour and 20 minutes, and they had no delivery confirmation date. I could not call our doctor now, because they had me on hold so long, the office was closed. The next day, Friday, I talked with our doctors nurse, who called Medco to explain the importance of the timely delivery of this, and that it had to be here now. Medco said they would try to get it overnight delivered. So here it is Saturday, we are waiting for the delivery, and guess who calls??!! Medco! And they want to set up the delivery date for Tuesday.
I'm a mellow type of guy, who rarely gets his feathers ruffled, but when it comes to Medco, I get so upset, it takes many hours before my blood pressure drops to a normal level. Nearly every time I have to talk to those incompetent people at Medco, I get so angry I could just scream!! They are the absolute worst. If I wasn't forced to use this company by my employer, I would have dropped them a long time ago. The WORST!!!
My blood pressure has actually dropped a bit just from venting here, and I would encourage anyone looking for a mail order pharmacy to look up Jd Power's 2007 Retail Pharmacy Satisfaction Study, Mail Order, to see where Medco stands. I think I would rather use Caremark. They are an award recipient. |
Date
891 days ago by Clarice Gates 
837 days ago by Linda Boirders 
574 days ago by Wade Denman 
