Mba.com / Gmat review: Complaint

I have a serious concern/complaint about test scoring for the GMAT, GRE, etc provided by GMAC (Graduate Management Admission Council)

Based on the current method, the test taker receives his/her score and has no independent way to verify whether the results were read and interpreted accurately. This is due in large part to the fact that the test taker does not receive a copy of the questions he/she received, the answers that he/she chose, and the correct answer, therefore he/she has no way of confirming independently that the score he/she received is correct and has to rely on GMAC´s good faith to provide an accurate score. I find this to be a CONFLICT OF INTEREST for GMAC, as GMAC is in a situation where it could be inclined to always provide a low score the first time the test taker takes the test, therefore the test taker would be compelled to take the test additional times, providing additional ($) benefits of GMAC.

Additionally, I believe the answer sheet should be reverted to a physical paper (read by a scanner), where the test taker provides his/her signature on the bottom of the page, in order to confirm later on that the answers GMAC says he chose, were actually the answers that he chose.

An example of this situation could be that of a doctor taking your blood pressure. If the patient has no way of getting a second opinion or confirming the results independently, and has to rely solely on the doctor´s word, the doctor would be in a situation where he could be inclined to prescribe medicine to that patient for lowering blood pressure, in detriment of the patient, simply to receive kickbacks from pharmaceutical companies for prescribing that particular medicine.

GMAC could argue that the test taker could simply go to a different school which doesn´t require a GMAT score to accept him/her, but that doesn´t solve GMAC´s conflict of interest, it would simply dissuade the test taker from not playing along, and inherently force him to retake the test in order to try and obtain a high enough score to be able to send to the school he/she wants to attend.

I took the test a while back, and when i received an unxpected low score (which is irrelevant), i contacted GMAC and they told me they would "verify" the score. After a few days they sent me an email stating that the score was accurate...but again, they did not provide me with the questions/my answers/the correct answers, so there is no way for the test taker to independently confirm that his/her answers are correct or incorrect.

Generally in school, when a student takes a test, the reviews and grades the test and then gives the test back to the student, in order for the student to confirm that his answers were correct/incorrect. On the GMAT, this is not possible.

For the reasons stated above, i believe GMAC has a conflict of interest by not providing test makers with the set of questions/their answers/the correct answers and i would like to know if there is anything that can be done, or if there are other people that believe the same.