Complaint Rating:

Company information:
A & E Factory Service
3333 Beverly Road B6-347B
Hoffman Estates, Illinois
United States
Phone: (800) 771-3029
www.aefactoryservice.com

I looked up maytag service providers on maytag.com and they sent the above company to my house. I greeted him with a smile, like I do most everyone which was met with a sour stare like I was weird or something. I asked if he found the place O.K. as I led him to my washing machine and he replied "yes you have a house number on your mailbox... followed by a long sigh". What a smart a** comment...

When we got to the machine he said what is your problem, I assume referring to my washer, I said it makes a lod high pitch noise when the agitator is moving. He asked when my warranty expires. I said i don't know, the machine is 3 or 4 years old. He lifted the machine forward using the control panel [that didn't seem right] so he could get the serial #. I asked if he needed a hand tilting the machine, he ignored me.

He entered the # into his computer and said "you don't have any warranty coverage". O.K., I still need to get it fixed as I never said anything about a warranty. He said this is a "collect call". I asked what he meant, we are not making phone calls, I thought to myself. He replied "COLLECT CALL" means you don't get a "FREEBIE" quite unprofessionally.

I said that I just wanted it fixed and I never said anything about a warranty or a freebie. I had had enough of his crap from the time he entered my house till now so I said get your stuff and get out of my house now!!! He was the only person I have kicked out of my house, ever, in 25 years of home ownership.

I know this is a bit long but I just want other consumers, as I wish I had know to review this and any other company that you let have people in your house.

Regards All!