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Match.com Complaints - unauthorized billing

Review all Match.com complaints

Match.com
Posted: 2008-03-31 by Catherine Elmore [send email]
unauthorized billing
Complaint Rating: 0 % with 0 votes
Company information:
Match.com
California
United States
www.match.com

Match.com renewed my membership without any notice of the pending expiration date of my original subscription. They will not refund, nor pro-rate any portion of a six-month renewal that I neither consented to nor desired. I have filed a complaint with the Better Business Bureau and Consumer Affairs and will also take this to any other consumer action agency that I can find. Please warn your friends to avoid Match.com's deceptive practices. They say word of mouth is the best form of advertisement. Pass it on - DO NOT DO BUSINESS WITH MATCH.COM!
Comments United States Unauthorized Charges
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More Match.com complaints
Match.com - Bad service
Match.com - Fraud and scam
Match.com - no matches
Match.com - What customer service
Match.com - fraud charges
Match.com - Overcharged!
Match.com - Unauthorized charges!
Match.com - violating user privacy
Match.com - Marketng Me Without My Consent
Match.com - The biggest problem

Comments

33 days ago by Act [send email]
I am experiencing the same problem here in Massachusetts - they simply deducted the membership fee from my account.

Worse, I had tried to cancel my membership a few days before the expiration deadline and was unable to (a computer glitch?).

They deducted 100.00 from my account on September 1. I emailed them on September 2 asking them to please cancel my membership and refund my money. They sent a creepy corporate letter saying the automatic renewal was a favor to me, no refunds.

I might add, after a very short time, I had removed my profile anyway. I did not have much luck with the site.

Please do update as you pursue your complaint.

I agree, until this point I would have said, sure give match a shot. No longer. People should steer clear until they clean up their marketing tactics.

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