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Massage Envy, Newton, Massachusetts Complaints & Reviews - jobs |
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Company information:
massage envy
Newton, Massachusetts
United States
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Do not work for them or sign up with them. The owner of this one-who owns Needham, Dedham, and Norwell- and the manager both are dishonerable and untrust worthy. I worked for them for a while.
I have heard repeated complaints about over charging with billing, not honoring membership cancellations and freezes. ME in Needham constantly makes errors in it's paperwork, and refuses to correct it. They will not protect client confidentiality either. They have the therapists tell treatments and other client info at the front desk where anyone can hear it. In fact, they are written up if they don't.
Therapists were always called 'unreliable' when they had the flu. One therapist had documentation of H1N1 from her doctor, and was fired for not being reliable. She had the worst flu scince the Spanish flu, stayed home to keep from infecting others, and was fired for it.
One front desk person was fired for "sexual harrasment" against a gal at the front desk. He was wicked gay. A true homosexual. No way anyone believes that. No investigation or proof. I heard him ask for an investigation, but the manager said "no". But he beat the manager in sales and work ethic, so he was fired. And I heard the manager to call and tell other Massage Envy's not to hire him. illegal I thought, and to spread a lie like that!!!
These three massage envys are owned and operated by the lowest of the low. Do not give them your business.
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I completely agree with your statement. I work for this company and I can't wait to get out. How this company treats their clients and their employers is unethical. I will be calling the Department of Labor tomorrow about this. We had a client a while back who was drunk out of her mind and urinated all over the table and in the trash can. Massage envy's response, they threw away the sheets and didn't say a word to that client. They are letting her come back. That is disturbing. And what is so sad about this situation, they let the client drive away! They didn't stop her, or call a cab. THEY LET HER DRIVE DRUNK. All for the $49.00 that they made and they will continually make off of this person. I probably went against a HIPPA law but the front dest people do it all the time. So whats one more?! They (as in the front desk) openly discuss the clients issues right in front of everyone (while there are customers standing at the front desk checking in or out), on top of that, they tell me how to do my job.
Second complaint. As a therapist working there, if we don't have clients, they expect us to sit there and wait for a potential walk in. But wait a minute...they don't pay us for sitting there. We only get paid for the massages that we do. We have therapists sitting all day for a 1 hr, 5 hours after they got to work. They don't call us to tell us that we don't have to come in until that time. They make us drive there, sit and wait. We don't get WIFI in the break room, so we can't outside work. However, when the front desk people aren't busy they are always on the internet playing games or chatting with friends. How can they make a sale when they aren't working...better yet, they get paid to play these games. Do you see whats wrong with this picture?
They treat their employees like crap (sounding kiddish.) I know a therapist that was requested 95% for one month, no one said congrats, or nice work. They gave this therapist a $5.00 gift card to a grocery store. There is another therapist that reach 1000 massages, they gave that therapist a $10.00 gift card. Don't even get me started on pay raises. .25 cents for each of the following (but this is after you reach 1000 massages) : 2hr massage (which clients expect you to give a 2hr DT), pre-natal, hot stone or if you work a 3/6 or a 4/7. (which means for every 3 or 4 hrs of massage you get a 1 hr break) Do I need to say anymore?
I found a number for their corporate office, however, I don't know if it's reliable. Because, according to our assistant manager corporate makes it impossible for people to contact them. And now, I see why. They don't want to hear all the complaints. It would drive them insane.
480-366-4103 or 480-366-4100. |
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| I just posted and the number for corporate is 480-366-4126, if you want to talk to the sectary call 480-366-4100 |
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| i used to work for them too. (Northgate Massage Envy in Seattle WA). they do NOT care about their employee. all they care about is their profit and benefit...thats it... they pay only 15 dollars per client plus if it no show u dont get paid. they would love u to work all day long and they don't even care whether u r tired or NOT. plus they have this massage for CANCER thing and they get lots of clients. even if u work over time, u get paid $15 only that's it. the rate will be the same. they wish if they pay $10 per client. that's how they r cruel to their employee. u just sit and waste ur time. i do NOT recomend for anybody to work for massage envy. they are devil. |
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6th of Jun, 2010 by 
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