Massage Envy reviews and complaints 1
View all 555 complaintsMassage Envy - massage envy
They make you "clear" massages in other locations with home office. If there is a time difference, too bad. You don't get the massage until they can call yet they tell you about all of the locations you can use! If you quit, they don't give you the massages in your account even though you paid a fee for them! This is illegal and it is fraud. I hope someone does a class action suit! Last of all, they tell you that after a year, you can "quit anytime" but they make you give a 30 day notice, WRITTEN notice, before they let you out of your contract. This is also illegal. I made them refund the last month they charged me and threatened to charge it back on my credit card.
The complaint has been investigated and resolved to the customer’s satisfaction.
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