Magazine City Complaints - What are they thinking?

97 days ago by J Thornton [send email]

I can completely confirm your issue. I subscribed to a magazine with Magazine City on March 1 of 2008. It is now Aug 27, 2008. Still no magazine. I called the actual magazine that I had subscribed and they have no information regarding me in their subscription databank.

It's not like I didn't make a TON of attempts to get this rectified. I called them...GOOD LUCK WITH THAT! Expect to be on hold for 40 min at a time; only to eventually be disconnected. This happened to me at least 9 times on 5 separate occassions.

In addition I sent emails of inquiry; to which they continued to assure me that it took at least 8 weeks to see the magazine in the mail. I was told that if I "didn't hear anything by the end of June 2008, to give them a call". Well, see above as to how well the "giving them a call" goes.

Finally today, August 27, 2008 after calling 4 times and sitting on HOLD for a grand total of 1 hr and 40 minutes, I spoke with a Customer Service Rep. She advised that she would be contacting the magazine and that I could expect to have a reply by the day's end. She actually kept her word and I did get an email from their company by the day's end.

This is the result----get this...They can't explain why the magazine never got processed, but they offered to do 1 of 2 things: 1) Return my money 2) Re-submit my subscription---in which case they advised that I would wait an additional 8 to 10 weeks! After waiting for 6 months, can anyone actually say that they would allow this inept company to re-submit the subscription when they couldn't get it right the first time. It wasn't as though I hadn't been sending them emails and called them throughout the process. Why now did they finally figure out that ...ooops, it didn't get processed. They had no problem taking my $30 immediately on March 1, but they never fulfilled their part of the bargain.

What amazes me is that after they put me through all of this, they should do BOTH of their options: They should have refunded my money, AND submitted the subscription payable by THEM for all of this!

I would NEVER, EVER use their service again...well obviously. I think MagazineCity is a SCAM and I would seriously caution anyone considering using their services. I will be their lifelong detractor. They honestly don't care about their customers whatsoever! Spread the word...They are a horrible company. They provide no product, they have practically NO customer service to assist you and don't even have the business accumen to do the right thing when they screw up. SPREAD THE WORD!!! MAGAZINE CITY IS A SCAM! DON'T USE THEM FOR ANYTHING! GO DIRECTLY TO THE MAGAZINE'S WEBSITE TO SUBSCRIBE!

Recently Discussed Complaints

Consumer Tips & Tricks

Worst rating

Subjects of Wide Speculation

Latest News & Stories

Stay Away

Magazine City Complaints - What are they thinking?

Magazine City

Comments

Post your Comment

Search

Videos

Categories

Smile upon Life :)

Login