Complaint Rating:

Company information:
Lufthansa
Germany

Name
Pravin Chaturvedi
Address:
A-64, Rail Nagar,
Sector-50
NOIDA, 201307, INDIA.
Country:
India
Home Phone
+91-120-4322211
Work Phone
+91-9811377100
Email Address:
praveen.chaturvedi@rediffmail.com
Company Address:
Transfer Centre, Frankfurt Airport.
Frankfurt
Country:
Germany
Incident
I have a passport no. E-9532024, issued by Government of India. I have been issued ETKT no. 2205741866726-27 for my travel from New Delhi to Buenos Aires. I started my travel on 8th October, 2008 from Delhi with flight no. LH-761 to Frankfurt which started late by 20 minutes. I have to transit at Frankfurt Airport for Buenos Aires to flight no. LH 510. The LH 510 was to start at 1020 hrs on 8th October, but it started with long delay of approx. 2.30 hrs as just before its start, the emergency slides open. Thereafter, i was to start from Buenos Aires on 17th October 2008 at 2155 hrs with flight no. LH511. Again this flight started late about 3.00 hrs and took off at about 0100 hrs due to some technical fault. At the Buenos Aires Airport, the executive of Lufthansa, who was trying to convince the passengers regarding immediate redressal of the unknown technical fault in the aircraft. I made my two fold inquiry that my connecting flight from Frankfurt to Munich (LH 978, scheduled departure at 1720 hrs) and thereafter Munich to Delhi (LH 762 scheduled departure at 2020 hrs) will be available for me or not and in case i miss the connecting flight what will happen to my transit visa which shall expire on 18 oct, 2008 at midnight. i was told that you will be accommodated in some other flight and till such arrangement you will by our guest and the Lufthansa shall take necessary steps on its own to manage with extension of transit visa. On reaching Frankfurt at about 1915 hrs after flying approx 13 hrs, as expected i missed my connecting flight as many others passengers. At the transfer Centre at Frankfurt Airport, i was accommodated in flight no. LX 1071 (Frankfurt to Zurich on 19th October, 2008 at 1020 HRS) and connecting thereto LX 146 (Zurich to Delhi at 1240 hrs on 19th itself). The Transfer Centre decline my requests to provide me a hotel regarding my waiting in Frankfurt for more than 13 hrs, Provide me a safe and convenience place to wait, steps to extend my transit visa under such extraneous circumstances. I was provided a meal voucher for Euro 10 only, which highly insufficient for meals at least. On my inquiry regarding Voucher for Breakfast and claim of Compensation procedure due to delay and waiting for 13 hrs at the airport, i was asked to contact the transfer desk in the morning. I was made to keep on sitting on a chair for 13 hrs in cold climate. In the morning i was asked to wait till presence of the concerned lady staff who asked me come in morning. till 0915 hrs on 19th, she did not turned up. Thereafter i proceeded to check-in my flight LX 1071 at gate no. B-33. However, i reached delhi by 2350 hrs on 19th October, 2008.
Damage Resulting
I got delayed to reach at my destination by 17 hrs and due to habitual delays of Lufthansa. I could not over come my jet lag due to my travel from Buenos Aires to Delhi by 36 hrs including 13 hrs waiting, despite of my travel by 23 hrs if scheduled. i could not resume my work on 20th October. I felt my self harassed by Lufthansa. I got delayed to reach at my destination by 17 hrs and due to habitual delayers of Lufthansa. I could not over come my jet lag due to my travel from Buenos Aires to Delhi by 36 hrs including 13 hrs waiting, despite of my travel by 23 hrs if scheduled. i could not resume my work on 20th October. I felt my self harassed by Lufthansa by making tall and wrong claims. I was kept moving from one counter to another to get the information, cooperation and the compensation for the same. I was made to spend my money for meals and breakfast at the Airport, which is always costlier. I was made to remain in dirty conditions as no proper place was provided to me to rest myself and to use toilets conveniently. I could not rest during my 36 hrs journey excluding my time spent at Buenos Aires Airport for about 3 Hrs. I was cheated and harassed and as Such Lufthansa is liable to compensate me for at least 13 hrs waiting at Frankfurt Airport and appropriate meals during waiting.


counter to another to get the information, cooperation and the compensation for the same. I was made to spend my money for meals and breakfast at the Airport, which is always costlier. I was made to remain in dirty conditions as no proper place was provided to me to rest myself and to use toilets conveniently. I could not rest during my 36 hrs journey excluding my time spent at Buenos Aires Airport for about 3 Hrs. I was cheated and harassed and as Such Lufthansa is liable to compensate me for at least 13 hrs waiting at Frankfurt Airport and appropriate meals during waiting. t Lufthansa by making tall and wrong claims. I was kept moving from one counter to another to get the information, cooperation and the compensation for the same. I was made to spent my money for meals and breakfast at the Airport, which is always costlier. I was made to remain in dirty conditions as no proper place was provided to me to rest myself and to use toilets conveniently. I could not rest during my 36 hrs journey excluding my time spent at Buenos Aires Airport for about 3 Hrs. I was cheated and Harassed and as Such Lufthansa is liable to compensate me for at least 13 hrs waiting at Frankfurt Airport and appropriate meals during waiting.