With an experience like that, it makes one wonder if they don't just tolerate all those replicas because they can pass them off to unsuspecting customers when inventories fall short. As many know, Louis Vuitton doesn't even use real serial numbers that are unique to each bag. They use date codes, and many styles and thousands of items may have been produced on a given date. While some high-end designers are embedding high technology, holograms and other anti-counterfeit measures, LVMH does nothing. You really have to scratch your head at that. Or do they consider the knockoff market an unauthorized form of free advertising? Like they say in show business, any publicity is good publicity. Whatever the rhyme or reason, it makes no sense that a customer should tolerate defective workmanship.
In my book, this puts LVMH right down there with shoddy contractors, car dealerships that routinely deny warranty claims and furniture stores that deliver dented and damaged merchandise — three sources of more consumer complaints than just about anything else. The LV items I own will probably be my last.