Complaint Rating:

Company information:
Aeroplan
Canada

Like many others, I lost my aeroplan points, over 90,000 points. What really upsets me is that i have to hear that I lost my points via the 11:00 news. I checked my balance (which i haven't done for a long time - not on my mind unless ready to cah in points) to find a "0" balance. This is theft, I spend thousands to get those points and those points are like cash and Air Canada (or who ever owns aeroplan) has no right to take these away from us.

I would like to see our tax dollars (Government) take some action towards this subject and enforce Aeroplan re-instate all points removed. And if they have the legal right to delete these points then they should at least have the balls to send it by registered mail.