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Losethebackpain.com, Gaithersburg, Maryland Complaints & Reviews - Illegal recurrent monthly charges on my credit card for a fake newsletter I never signed up for

Review all Losethebackpain.com, Gaithersburg, Maryland complaints

Losethebackpain.com

Posted: 2009-12-23 by

dagpj

Illegal recurrent monthly charges on my credit card for a fake newsletter I never signed up for

Complaint Rating:

Company information:
The Healthy Back Institute
333 Main Street, Suite 201 Gaithersburg, MD 20878
Gaithersburg, Maryland
United States
Phone: 1-800-216-4908

I bought a book about a new technique for eliminating backpain. I charged the book on my credit card. I realized (3 months later) that I have been charged everymonth $19.95. When I called the company, they told me I checked the box for a "free" newsletter -- which I am sure I did not check any box, as I never do as a matter of fact -- the free newsletter being "free" only the first month, then they charge you a whopping $19.95/month automatically. That information they claim is there, but I know that I am extremely careful with these things, and I did not see that information anywhere (since I did not click for any options). They said they would reimburse me for the current month, but not for the previous two. I insisted but they refused. This is clearly a SCAM. I never requested a newsletter, and certainly not at $19.95/month!! They need to be stopped. And by the way, I NEVER received any newsletter!!

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Losethebackpain.com - I have been charged $19.95 every month without my authorization

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4th of Jan, 2010 by

mjim

+1 Votes

I have run into the same problem however it is with their new supplements. I ordered their book and made sure that I did NOT click the box to receive their monthly supplements. However, a month later they billed my credit card for $58. Since I am in Canada, I didn't receive the product for another 30 days due to slow shipping. I had to pay $8 to customs and $6 to ship it back. Now I have to wait another 30 days for them to receive it and they have 30 days to refund. A nightmare that lasts 4 months. Do not buy from this company!

7th of Jun, 2010 by

nimki

+1 Votes

I gave my credit card number to pay for the shipping of a free book entitled The 7 Day Back Pain Cure. Only after paying for the shipping $7.95, does the disclaimer information come up on line that it only contains an overview and the techniques and or exercises required will NOT be explained in the book. I felt duped because there was no opportunity to cancel the order at that stage. When the packet arrived I did not even bother to open it. That was in Feb. 2010. Three months later I noticed a $19.95 charge on my husbands credit card from the same people so I called them only to find out that I had been charged and paying for their newsletter for the last 3 months. I never received any newsletters. I was told that the first one came FREE in the same packet as my FREE book so I finally went and opened up the loathed package and yes there was an old issue of Livepainfree, August 2009. It is an absolute joke that I can not imagine anyone paying $19.95 per issue {$29.95 for a non-member} when 3 of the 4 pages were advertisements for books or products that they sell along with 2 filler articles completing the issue. Heather, in customer services, assures me that I have received the pricey issues--although I never knew that I was A MEMBER and have never seen them. As a courtesy she can refund the last billing but nothing more. With the refund{fingers crossed} that is about $48.00 for something worthless. This company should definitely be stopped. It is a sleazy operation.

4th of Aug, 2010 by

Eva4

0 Votes

Hi there,
The 7 Day Back Pain Cure book is charged a shipping fee only.
However, when our customers add our Complete Healing Formula for free with a 30 day trial of Live Pain Free Newsletter and do not cancel further issues of the newsletter it is charged and mailed. We explain in great detail the billing of the newsletter before you add the item to your existing order and that you are not obligated to continue with the newsletter beyond the first free issue. It can be cancelled for any reason at any time.
If you are not interested in adding this product to your existing order you can click on the link- No Thanks.

Same thing for our supplement – if you add a free trial bottle and do not cancel within 30 days a new bottle will be charged and shipped. This is explained also in great detail before you add to your existing order. The link to decline this offer is there as well.

We I will be more than happy to provide all with the link(s) that will take you to the order form where the additional items were added and billing explained. Please contact our Customer Service should this be of interest.

Thanks!