Complaint Rating:

Company information:
Lia Sophia
United States
liasophia.com

I am a Lia Sophia customer, I really enjoy the jewelry and I am considering becoming a consultant. I have sold Mary Kay, Tastefully Simple, AVON and I have been to MULTIPLE MULTIPLE home parties. I have noticed a lot of the complaints have been about customer service, bad advisors and cheap over priced jewelry that is "crap". I just thought I would try to clear up a few things

1. Every home party has a minimum order for hostess benefits that is a given.

2. Each advisor is supposed to represent a company they work for with a certain proffesionalisim however they are an independent owner of the company's name and products. So it is up to the advisor to be your middle man between you and the company. They are your go to person, however if they are not the professional they claim to be then it is the customers responsibility to go to to company. I have never dealt with LS direct customer service staff however a company with 35 years of experience I would imagine should have good customer service. If they don't ask to speak to a manager or someone of higher authority than the person you are speaking with to correct your issue. This type of "ladder Climbing" is no different than if you were speaking with any company or business and were unsatisfied.

3. Overpriced Jewelry, a majority of home party product ARE NOT CHEAP! The jewelry they provide is of good quality and you may find that there will be defects with pieces from time to time. They are mass production pieces and it will happen. If this is your FIRST time attending a home party I would suggest getting a catalog prior to attending so you don't feel pressured into purchasing an item that is to high priced for you and then finding the quality to be less than you thought. Before you order the product ask to see it, if the advisor doesn't have it ask if someone in the upline has it, the best thing about home parties it the TRY BEFORE YOU BUY!!! Also please review this article on the "green finger effect" before making additional suggestions on the rings being cheap with Lia Sophia: http://magazine.gem-fashion.com/finger-turns-green.html

I am not an overly enthusiatic client however I enjoy the jewelry very much!! I enjoy the lifetime warranty and before you purchase they tell you to SAVE YOUR RECIEPT!!! If you are an organized and well put together person you will have a place for "important" paperwork, a file cabinet or some place where you put birth certificates, wedding documents etc...place the receipt there.

I am merely giving suggestions that might help the next person prior to placing a complaint. I can not sit here are say that I have not EVER had a problem with a direct sales company but usually my complaints are with a less than enthusiastic advisor, poor planning, not being prepared and having no clue how to run a business can be MAJOR problems with direct sales. However there are good advisors out there and hopefully if I make the decision to sell I will be one of the good!

Thank you.