CenturyLink’s earns a 2.0-star rating from 2 reviews and 759 complaints, showing that the majority of customers are somewhat dissatisfied with service.
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billing
For several years in New Jersey I had Embarq/Century Link. I paid my bill every month on time. I moved out of state and cancelled my account in December 2010.
I have received a bill from Century Link every single month. I no longer talk to service, I advise them to get a supervisor, then that person's supervisor. I have heard "it's a glitch in the system" to " I don't know why it can't be fixed" to "we don't fix that in house, and that company has to fix it".
Today I told service I'm done. I advised them I'm contacting the Better Business Bureau, and I wanted a name and address to send a written complaint within Century Link. I was told the service address, and I doubt that will help.
I did a Goggle search and this website came up. I will continue to search websites where I will put my complaint in writing.
Thank you! How can I verify your employment with Century Link?
Thank you. Who/how can I check with Century Link to verify you work for them?
promised lower bill now i'm paying $30 more!
I have no choice but to use centurylink for my phone and internet sevices because they are the only company in the area. I have changed my service 4 times in the last 6 months because I am trying to save money and everyone promises, "This will be a lower package." By the time they prorate everything, I lose money. Every package is higher than the last. The most recent situation is I was paying $69/mo for basic phone and dsl. I had to call and ask a question and the rep told me that she could set me up with a better package for the same price. I told her it sounded too good to be true and she said that it would be this price for 1 yr and then I could change it if I still wanted to. That was 3 months ago. My first bill was almost $400 and when I called they fixed it. Second bill was almost $200;. I called again and they fixed it!. This month my bill is $115|. I call them and they said this is the correct amount for this service:. I was told that they could downgrade the phone service for me but I would get all these prorated charges which always end up being half of the previous package + the entire amount of the new package on my bill;. I do not want to pay this again". They don't want to help me|. Is there a law against a company having a monopoly on a town? I'm so tired of being screwed! Need someone to come in here so centurylink doesn't have a monopoly on my town! So ready for a different provider but no idea what I can do!
The same thing is happening to me, exactly as this consumer reported. My bills keep on increasing, despite numerous and continued calls to get my monthly bill and package details established. I will be filing a complaint with my state department of consumer affairs.
underhanded change of fees
I have been a customer from the day I moved to this house, Nov 2007. I have all my billing statements going back to that date. I subscribe to the telephone service only due to the need of connecting to the Internet. In June 2010 after numerous phone solicitations from CenturyLink I agreed to up my Internet connection speed for another $5 more a month. I have been enjoying a 10Meg connection for the price of $39.95 ever since. Then this past June 8 I received another phone solicitation from the company and this time I was called by an associate by the name of Susie and she assured me that I can lower by bill by bundling the services. I explained to her what I was already paying but she assured me that she can lower my payment if I bundle. I finally agreed and she put in the order. Not a week later I started experiencing a much slower connection to the Internet. I kept calling to complain to no avail so finally I notified them that I wanted to revert back to the services I was paying for previous to the June 8 telephone conversation with Susie. The Internet connection did not improve and was even slower, so instead of calling I actually went to a local office of CenturyLink. There I had to explain all over again my dilemma and at the end I was told that if I wanted to get the 10Meg Internet connection it would cost me another $10 more a month to $49.95. I see this tactic that the company used on me by decreasing my speed connection thereby they can offer me the same speed I was paying for previously for a $10 more a month.
The complaint has been investigated and resolved to the customer’s satisfaction.
violation of 30-day guarantee
My fiancee and I subscribed to Century Link on May 1, 2011, purchasing their 10 mb/s high-speed internet package. After a good amount of back and forth, we had our service started on May 4, 2011. In the subsequent week, we never received a signal faster than 1.5 mb/s. After more than 30 phone calls in that week to Century Link, as well as three different technicians coming to our home, it was 'discovered' that Century Link does not have the infrastructure in our area to supply 10 mb/s internet speed. However, they continue to sell this service. Once we discovered that, we promptly canceled the service under Century Link's own '30-Day Satisfaction Guarantee.' There was a series of forms and phone calls to satisfy the company's own policy, but all of these were performed by myself and my fiancee to the letter. Additionally, both phone calls made to confirm the '30-Day Guarantee' was properly performed were recorded on my end, with consent and acknowledgment from both Century Link representatives.
In the following month and a half (from May 13 to June 20th, 2011), we received 2 bills from Century Link, the second of which included charges made after the May 13th cancellation date. Subsequent phone calls made to Century Link customer service stated that these bills were mistakes, and that the '30-Day Guarantee' takes up to 60 days to completely take effect. We were advised, again through recorded phone conversations, to ignore these bills, as the charges would be resolved naturally through the guarantee.
On June 28th, 2011, we received a letter from I.C. Systems, a debt collection agent from St. Paul, about our Century Link account. The letter stated that a total of $99.04 was due, and that Century Link had turned our account over to them, at some point prior to June 23rd, 2011 (the date on the I.C. Systems letter).
We have contacted I.C. Systems with all the printed proof we have, as well as contacted our lawyer. We will be filing notifications with the Florida Attorney General, as well as the Better Business Bureau.
PLEASE BE ADVISED - Century Link should be avoided as an internet and telephone provider. I cannot speak to their television service, but they sell internet service they cannot readily provide; they fail to provide adequate customer service when required, and, when their own customer guarantees are enacted, they ignore them, choosing instead to falsely and fraudulently send former customers to collection agencies.
My fiancee and I have no intention of caving to these strong-arm tactics. Anyone currently in a similar situation should also fight this soulless company.
The complaint has been investigated and resolved to the customer’s satisfaction.
Why doesnt the FCC do something? Theyadvertise fast uninterrupted speed...that fraud.
AMEN brother they are full of lies weather it be GTE centurytel or sudenlink, embark/centurylink is a snake of slithering name changes and has an infrastructure as old as Ma'Bell. They try to pass off this ancient collection of oxidized copper as Highspeed. over half of the "lines" connecting the central office to the satelite locations are over 40 years old. and in major cities most main lines were installed prior to WWII, so stick it to them for even suggesting that they have any speed other than ludicrous speed. Personally I think they've gone to plaid.
billing nightmare
My husband & I have had CenturyLink (formerly CenturyTel) for nearly 10 years. My husband called in March of 2011 to see if they had any deals for DSL & landline phone since we had been loyal customers for so long. They told him they could reduce our bill to about $60/month with no change in service. The bill was incorrect in April; they assured him it was taken care of and told him the amount to pay. Same thing happened again in May, and again in June only this time the bill is now $170 because of late fees. Apparently, no one made a note in their computer about any of the conversations with us. No record of employees telling us the "correct" amount to pay. No record that we ever contacted them. Simply put, they are deceptive, dishonest, and unethical. They are also very rude and nasty. And the DSL service is worthless. We have continuously called tech support because our internet connect keeps dropping. They offered to reduce the speed, but of course, not the bill.
The complaint has been investigated and resolved to the customer’s satisfaction.
speedwell1007,
My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with your account recently. I'd be glad to look into the issue for you. Just email me at Joey@CenturyLink.com with your name, account information and reference your post here on ComplaintsBoard.com. Thanks.
Joey H
CenturyLink Customer Outreach
ReachOut@CenturyLink.com
fraudulent and unlawful fee by qwest
03/29/2010
My husband had been a customer of Qwest for the last 8 (eight) years and we've always paid our bill on time and we have never missed a payment.
Problem: We are being charged for a $200 fee as part of a "2-year internet plan" that we NEVERsigned up for or agreed upon. We called in to disconnect service and it was WAIVED by an employee named EMMA, but it seemed like that fact was totally ignored and then they're still charging us $200 the early termination fee.
Details: On Monday, February 15, 2010; at 11:50a PST, my husband, Ryan, spoke on the phone with one of Qwest' Customer Service employees, Emma, to let her know we were moving out and needed to disconnect our phone and internet service. She mentioned the $200 fee as a penalty of early disconnection, he told her he never agreed to such a contract. She spoke with her manager, who AGREED to WAIVE the erroneous fee. Emma then told him an updated bill would be sent to us reflecting the correct final charge. We never received it. (If they are a reputable and such a reliable company they can access the recording of this call, it will prove that she WAIVED the fee for us.)
After emailing them again a couple weeks later, we received a reply from "Nancy"on 03/04/10 apologizing and informing me that the revised final bill would be sent immediately. We finally received the bill for $248, still incorrect! We chatted online with Customer Service again with "Juan" at the "Idaho office". After explaining everything to him, he informed us that no one there could help me, and that we would have to wait until the next morning to speak with the billing department.
On March 16, 2010 @ 9:38a, Ryan contacted the billing office and asked for the manager. Darren at the Boiseoffice answered. Once again, Ryan explained everything to him, including his conversation with Emma. The manager argued with him about this $200 fee for about ten minutes, insisting that it was valid and justified, even though we have NEVER signed up for any yearly plan! The manager then continued to say that we were sent information about this multiple times, which we were NOT! Ryan told him this a number of times, but the manager wouldn't listen and continued to insist that Ryan just doesn't remember, and treated him like he was either making it all up or didn't know what he was talking about. The fact is, Emma had already waived the fee!
We are completely furious and frustrated with this company! The $200 charge is unfair and UNWARRANTED! He has been a customer of Qwest for years, but if this is how we are going to be treated by them, we will have no hesitation to look elsewhere for professionalism, competence and decent customer service.
Reply #1 from Qwest:
Date: Mon, 22 Mar 2010 16:59:38 -0500
From: Qwest.[protected]@qwest.com
Subject: Re: Qwest.com Customer Support (KMM16888259I15977L0KM)
Dear Ryan,
Thank you for your recent e-mail inquiry to Qwest in regards to the 200.00 early disconnection fee. There is not a paper agreement you would have signed to set this up. It's done as a verbal agreement. At the time the service is ordered we send you a thank you letter confirming the changes that have been made to your account. In this letter it explains that you've entered into a 2 year agreement and it provides you the terms of the agreement. We also remind you every month when the bill prints that you are receiving a reduced monthly rate becuase of your 24 month term agreement and the date the agreement expires.
The discount you have recieved every month based on this agreement is 10.00. In some cases when an agreement is being disputed we will remove the 200.00 fee but go back and bill you for the months you received the 10.00 discount in error. In your case you had the service for 20 months and received a 10.00 discount per month. Unfortunately the amount of discount you received totals the amount you are being billed for with the early disconnection.
I can go ahead and remove the 200.00 early disconnection fee but we will need to go back and bill you for the 10.00 discount you were receiving monthly because of the agreement you did not sign up for.
Regards,
Michele
eService Supervisor
Qwest Customer Care
Consumer Markets
Our reply:
Michele,
As I've stated many times before, I never agreed to any such contract - verbal or physical - nor have I ever received any letter about being in such a contract. As for the $10/month discount on my bill, that was from packaging two services - phone and internet - NOT because of a 2-year contract I had supposedly signed up for. So yes, you can go ahead and get rid of the $200 fee since I was never in that agreement in the first place (as you stated). I was told it was already waived anyway.
---Ryan Bollman
Reply #2 from Qwest:
Date: Thu, 25 Mar 2010 10:16:55 -0500
From: Qwest.[protected]@qwest.com
To: [protected]@hotmail.com
Subject: RE: Qwest.com Customer Support
Dear Ryan,
I understand your frustration with this issue, howerver both You and Qwest are responsible for making sure you are getting the services you requested at the price you agreed to. We provide you a detailed bill each month in case there was an error made on our part. Up until you disconnected your account there were no calls questioning the discounts you were getting or why your bill stated you were in an agreement that expires in 2010.
I can meet you half way on this as you have been an excellent customer with Qwest and adjust 100.00 of the 200.00 fee. You may not have received the thank you letter that was sent but the information has been provided on your bill every month since the service was connected.
You were receiving 2 different discounts on your phone bill for the Internet service. You were getting a 5.00 bundle savings discount and a 10.00 Promotional Discount.
It appeared on your bill each month as follows:
Your savings this month
Thank you for being a valued Qwest customer with Savings for Bundling.-Internet Service. Bundle Savings based on the 1 product(s) you currently have is $5 per month. This bill includes a Bundle Savings of $5.00.
You are receiving a reduced monthly rate for your Qwest Connect service because of your 24 month term commitment. Your agreement expires on 06-19-2010.
________________________________________
Bundle Savings Discount
Qwest Connect SLVR w MSFT (01/17 - 02/16) $5.00
Total Bundle Savings $5.00
________________________________________
Promotional Discounts Discount
Qwest Connect (01/17 - 02/16) $10.00
Total Promotional Discounts $10.00
________________________________________
Total savings this month $15.00
Regards,
Michele
eService Supervisor
Qwest Customer Care
Consumer Markets
Update (06/22/2011):
My husband is still receiving letters from the collection company saying that he still owed Qwest $175 and his credit is completely ruined because of this fraudulent and unlawful fee. Years and years of good credit down the drain because of this. I feel like there should be a civil lawsuit against this company.
Replied
did not recive the $150 visa gift card as promised for switching from comcast
First our best friends signed up for a bundle deal and were told they would recieve a $150 Visa card for signing up and that if they referred someone that the people referred would also get the $150 if they signed up. We both signed up and did as requested sent copies of final bill from other phone company. They said it would take about 6 weeks that was in Sept. (for other couple) and Oct for us and it is now June and still nothing I have spoken several times and they said I needed to send the request to the e-mail they gave me I did so and cc: myself and nothing. This is ridiculous that a company can get by with this as soon as my contract is up I will switch back to the other company at least they never promised something and never came through with it
The complaint has been investigated and resolved to the customer's satisfaction.
thank you
Steph Lake
Manager - Talk To Qwest Team
talktous@qwest.com - attention Steph
www.twitter.com/TalkToQwest
"At Qwest your account information is confidential and protected by law, so I need your permission to access the account.”
I switched from msn to qwest email on 5-2-11 . After many long lasting phone call to qwest about my email is not being capable of forwarding any emails, they keep saying there is probably a "bug" in their new software and are still working on it as of 6-13-11. All they can say is "sorry, we are aware of the problem".
When I switched over to Qwest, I was told that my download speed would be about 7Mbps. It seemed to be OK at first, but it is getting slower and slower. I had my computer checked out and it is fine. At 5:20 AM this morning ( Sat. 2/26/2011) the speed was .662 Mbps! If you are thinking of changing to Qwest, be sure to have them give you a speed test AT YOUR HOME, not from their service center. There is a lot of difference.
I have been with Qwest for about 20 years and I had good service until about a year ago. My bill keeps getting higher and higher and they seem to always be able to explain it away, but I believe that I am being scammed. I am doing everything I can to get away from this company and save myself a small fortune in the process! Qwest SUCKS!
afni has sent me three different notices one for $209.73, & another for $623.04, & $137.00, all these are suppost to be for Qwest, now the funny part of this is I've never had any dealings with Qwest in my life. So I've put in a complaint to the Attorney Generals office and will send them a copy of this website. So if you get a bill from afni DO NOT PAY write the Attorney General and file a complaint. You can do this online.
Terrible customer service, unauthorized charges, lack of access to itemized bill. When I call the billing department they tell me they do not have access to my bill. I signed up for service that was 12.80/mo and got hit with $52 bill the first 2 months. So many better choices out there!
Be careful if you decide to leave Qwest. We'd been customer for over 10 years who never had a late payment. We decided to drop our land line and use our cell phones. Qwest mad this difficult. I've talked to about 10 people trying to clear up an overpayment they're billing us. Now they are threatening us with a collection agency. Talk about deceitful practices...
WE WERE TURNED IN BY QWEST FOR A BILL THAT THEY SAY IS A YEAR OLD, THERE SCREW UP, SAID THEY GAVE US A CREDIT INSTEAD OF A BILL.. NOW BECAUSE OF THERE MISTAKE WE ARE TURNED IN TO A COLLECTION AGENCY..
It's apalling that a company like qwest will let any fly by night thief attach their bills to my phone bill and collect for them, what a sorry and greedy company they must be.
I canceledt my phone service with Qwest part way through the billing cycle. Qwest is refusing to refund my money for the services that I did not use.
Qwest reps told me their internet service would not work with a Mac. Since I live in the middle of nowhere and don't have a choice for DSL, I canceled the order I had placed for a Macbook. I am stuck with a pc with godforsaken Vista- what a piece of crap OS! I can't afford to order the Mac now.
final billing
So the Century Link customer representative says that "they" always do this: turn final bills over to collections before issuing the final bill. That's right. We moved out of their service area, notified the company, and received both the final bill and the collection agency statement on the same day from Century Link and there was a difference of $50 between the bills that Century Link could not explain. We were told that this is how Century Link conducts business and if you choose to pay your bill. it might take up to 30 days to get it corrected with the collection agency. Well this is how I do business; report this fraud to everyone I can including the FCC. Not sure anyone really cares but it sounds like our final bill was already sold to collections before we had a chance to pay it.
TomnDeb,
My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with our company. If you email me at Joey@CenturyLink.com I'll be glad to look into the issue for you. Just be sure to include your name, account information and reference your post here on complaintsboard.com. Thanks.
Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com
billing
August 2010 I ended service with century link because they charged me 85 dollars more than they told me. when I asked they told me I had agreed which I had not. I paid my bill in full and canceled the service. Since then until now, June 2011, I continue to get bills. I have spoken withat least a dozen customer service reps (I have names and dates on each). I have emailed. I have ignored it and been sent to their collection services. Every time I get a bill I call, they say sorry, oops, we will fix it...yet they bill continue to come. I am beginning to feel like I am being harrassed. any suggestions
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been with Centurylink since 2008 and up to 2015 can't complain about my bill or the service. I then moved to Colorado and transferred my internet, then I signed up for Prizm and my nightmare began. My service for tv & internet was to be below $100 month with all taxes and fees and it was for a short time but in the past 9 months I have "chatted online" called the "retention team" and had nothing but promises to get my bill correct which has gone from around $100 per month to $167 per month. I have received every excuse under the sun from so sorry the credits we promised didn't stick to the representative cannot give that discount, we are very sorry...hummm. Well like an idiot my contract was up and I called to cancel, of course the retention specialist got on the phone and gave me every promise under the sun that my tv/internet would be 94+/- a month before TAXES...well the first bill came $165 and the rep said I will fix this, the second bill is $167, hummm great fix, plus the first bill was never fixed. Called again and they said they would fix but found they could only come within $5 of the price quoted (which seems fair many would say but I do not trust them any longer and just want out). This was renewed in April and I said since they could not stand behind their pricing that I just want out...now they are saying there will be an early termination fee. Really, I am so fed up with the lying and extortion of this company...shame, shame on CenturyLink
My complaint is about century link billing. I have their phone and internet service. I received my usual bill, and was shocked about the amount. they billed me for 525.00. I called and asked why my bill was some high? they told me that it was for unreturned equipment. I asked what equipment? they said a modem. I told them that I still had the modem, because I still had the service. you only return the equipment when you cancel the service! I explain to them that I returned a computer that I purchased through them, because it was still not working, after a year. I was told to return and send back the old one, and I would get a replacement. that's what I did. after talking to countless customer reps. I was told that they had never gotten it back. I told them that I took it to ups my self about three weeks ago, and that they should have it. I asked to speak to a supervisor. I was told that the customer reps. handled all the billing and that they determine what the bill would be not the supervisor. I have never heard of this. I had to beg to speak to a supervisor, and after being told the same story again, I begged to speak to a manager. I finally spoke to the manager and I told him the problem. he put me on hold for at least 20 minutes the usual every time I call. finally he came back and said that he found the old computer. he told me that the charge would be taken off my bill. but every time I check my balance, it still says 525.00 amount due. I called back asked why it stills says that on the automated system, and was told that it takes a couple of days. it is now almost two weeks, and it still says the same thing. I had this problem before, and they told me to just pay the correct amount and not to worry. this is when they were ''quest' I did that and that turned off my service because of what the automated system said I owed. I told them I wanted a duplicate bill with the correct amount on it. they told me that I would see it on the next bill. I'm not paying until I get a correct bill. My complaint is that this is a shoddy company, that use the same dirty practices that they have always used. I don't care how many times they change their name it's business as usual. what is with the name change? are they on the run! I feel consumer's should keep the complaints coming. there should be a law against a company that changes their name so many times, and are still in business. maybe someone will put them out of everyone's "MISERY"
Centurylink guaranteed that the monthly internet service for the first 9 months was 29.99 plus the charge to rent a modem, which is 4.99. The modem they gave me didn't work, and so I called Centurylink and they said they would send me a brand new one. What they didn't say was that I would be charged for replacing the broken one they gave me. In addition there is a random 19.99 Pure Solutions Bundle charge per month that was not included in their original 29.99 internet service guarantee. I don't even know what the Pure Solutions Bundle provides me with if it is listed separately that the internet service. Centurylink is HORRIBLE and I would recommend Verizon.
EOS CCA
P.O. Box 556
Norwell, MA 02061
To Whom It May Concern,
I am writing to dispute a recent invoice I was given and was forced to pay for regarding my Century Link account. First off let me say that the name on my Social Security card ending in 1527 is Wayne Stafford.
When I called Century Link to make an account I had a complication with my roommates about what service we should have and I didn’t go through with making the account. A few days later I called Century Link again and created an account with my name at my home, 1300 Westward Drive Fort Collins, CO, 80521. Within a few weeks I realized that the first time I called Century Link I did make an account and it was for the same address, under the same social security number but with the name Wayne Stassord, which is not my name. How I realized this was that at this time and from then on I was receiving two bills at the same house, for the same service, under the same social security number; one for Wayne Stafford and one for Wayne Stassord.
The point I’m trying to make is that I was billed twice for the same service. For weeks I called Century Link customer service about resolving the problem. I was able to finally end the duplicate Wayne Stassord account, but I was still being sent invoice letters for that account and I was told repeatedly by Century Link representatives that the situation would ‘fix itself’. Months have gone by and that is obviously not the case.
Century Link is an incredibly poorly managed business whose customer service representatives have absolutely no care for the customer. I will not only spread the word on Century Links stupidity and thievery, but if this isn’t resolved and my money refunded then I will seek legal action against Century Link.
I paid the invoice over the phone to avoid damage to my credit report and I have also sent the mailed bill for the Wayne Stassord account. Please look into the Wayne Stafford and Wayne Stassord Century Link accounts at 1300 Westward, Fort Collins, Colorado, 80015 with the last four digits the security number ending in 1527, and you’ll see they have been active during the same period of time resulting in me, Wayne Stafford, being billed twice for the same monthly service.
Thank you for your time and I hope you can see to approving my dispute.
Regards,
Wayne Stafford,
[protected]
wstaffor@rams.colostate.edu
Dan70,
My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with our company. If you email me at Joey@CenturyLink.com I'll be glad to look into the issue for you. Just be sure to include your name, account information and reference your post here on complaintsboard.com. Thanks.
Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com
silensus,
My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with our company. I would be happy to help out. Just email your name, account information and any other helpful details on the issue to Reachout@CenturyLink.com.
Thanks,
Joey H.
CenturyLink Customer Outreach
Joey@CenturyLink.com
worst company ever
WOW what a horrible company. I never signed or agreed to a contract but when I tried to cancel my service after less than 60 days of bad service they charged me a $200 early cancellation fee. The problems conveniently started after the 30 day trial period. I had no issues with the Internet except for slowness in the first month. The first problem what with my initial bill. They charged me over $150 for an install that we opted to install ourselves but the guy who installed the outside line knocked on the door and handed my wife a splitter and said to plug this into the home line and then the modem into that. we did not need a splitter since we don't have a phone line. they charged us a install fee and a rental fee of $14.95 per month for the splitter. I could purchase one for less than $5 at any radio shack. after arguing with the CSR for over a half an hour they finally agreed to let me file a formal dispute. That has not been resolved as of yet. After the 30 days I had to reset my modem approx every 10 days or so to get Internet access. this past Monday my Internet was out completely that was the final straw. I called to cancel my service and that is when they informed me i have a "verbal" contract and they would be charging me $200. After speaking with several supervisors and over 2 hours of my time I was able to get a call back 2 days later from someone who claimed to be higher than a supervisor and they finally took off $180 of the $200 early term fee. DO NOT EVER USE THIS COMPANY FOR ANYTHING! If you are with them now cancel if you are thinking about using them DONT! you will regret it.
The complaint has been investigated and resolved to the customer’s satisfaction.
My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with your service. I'll be glad to look into the issue to see what happened. Just email me at Joey@CenturyLink.com with your name, account information and reference your post here on Complaintsboard.com. Thanks.
Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com
missing refund check
Recently, after many years of paid service, i switched home phone companies. Century Link sent me what i thought was my last month's bill. Instead it was for the following month, the month where i would not be using their service. Sadly i paid this. 30 days later they send me a credit invoice. Not a refund, just a credit invoice. So i called and requested they send me my money back immediately. I was surprised to hear that CL gives themselves a nice, long cushy 90 DAYS to refund any overpayments. What? I paid this bill believing it was money due. I was not late. I sent it on time. And yet 30 days later they tell me i have a credit and i have to wait up to another 90 days to get it back. How incredibly rude and insulting. Had i been late at any time I would have immediately been slapped with a late fee. Yet they are graciously allowing themselves, what adds up to 120 days, to refund me a lousy $43. REally no where in those huge coffers can they find $43 and refund me my money? For shame, what a horrible, despicable practice to keep my money, earn interest off if it and then at some later date, return it. Honestly what would happen if all of America decided to conduct business this way? There would be a total collapse. Much worse than anything we've seen in recent history.
Century link owes me $159.00. The company tells me they have sent the information for the check to be written, and that was 3 months ago. I call weekly, spend half an hour on the phone to tell the same story all over again. Their answer is always the same. I will be there in 7 to 10 days...but it has never come. Isn't there a Federal Communications that watches unscrupulous billings?
I am having the same problem over $12 they owe me since March. Centiry Link changes their story every time I call. 1 month, turned into 6-8 weeks and now it is 90 days! I wish consumers could turn businesses over to collection agencies for money owed!
Yeah, CenturyStink is a ### company I hope they go out of buisness with all the alternate / cheaper phone service options out there right now.
They have no problem signing you up for there services, but when it comes to lower or discconecting your services they do everything in their power to delay you, or add extra charges to you.
I'm looking to disconnect my service, and stop there marketing from contacting me. I'm pretty protective of my information, adn they want me to give my ss#, + all this other personal info over the phone. I went to C-L office to do this face to face, but nope they refuse to. Aren't they suppose to be a full service company. ### them for their run around game. I'm not giving SS# over the phone. I;ll contact the SCC (state corp. commission) and fill out a complaint form, or contact [protected]. That'll force them to have staff at every location to handle this issue, and/or force them to train their staff to handle these isssues. Ha ha
speed issues
I have been having intermittent speed issues on CenturyLink DSL for several months. They usually resolve themselves, so I have not taken the time to call before this week, due to the time involved in talking with them. Monday night, I could not stream videos for the online class I am taking (I have 6 Mbps download speed), so I called. The first rep reset my modem remotely and I lost all internet connection. He then proceeded to tell me that he thought the issue with no connectivity was the network card in my computer. (Full speed at times, slow speed at times, but always a connection until HE reset the modem; then no connection. Yeah, its obviously my computer!) So, after being extremely rude, he transferred me. Next guy was very helpful, ran some diagnostics and told me that there was an ATM issue in their network and their engineers would look into it. It took just shy of 2 hours to get there. So, Friday my wife informs me that there was no connection most of the day. I ran their speedtest and got numbers in the 1 Mbps down and 0.1 Mbps up range. I called again. After about 10 minutes with a lady, she said she had to transfer me. Some guy mumbled a greeting of some sort and was so muffled that I couldn't get his name. He asked for account info and all. I told him what was going on and he said, "no, this wasn't sent the engineers and there is nothing on your account indicating a network error." I was flabbergasted because the guy Monday was really helpful and sincere. So Friday night rep #2 says, do another speed test. I did and got around 4 Mbps down and about .1 up. He said, that's within the range, so we don't need to do anything. I asked him about the test I did 30 min earlier. He replied, "If you can ever get the speed you are paying for we don't have to do anything, " and hung up. So about 5 hours passed and we were having speed issues. My wife was streaming a conference (wirelessly) and I couldn't upload photos (wired), so I asked her to pause it for a minute until I put the photos up. When she did, neither of us could connect at all. So, I called again. Very friendly rep named Brian answered. He asked what was going on and I told him. He said that he could see the info from Monday, but not the earlier call. It turns out that NEITHER of the two reps (nice lady and mumbly rude man) had even opened my account. He explained that there is a digital signature added to the account every time a rep pulls it. So they guy I talked to earlier in the evening had just been making stuff up. Brian told me that he works from home, so I can envision rude guy sitting on his couch watching TV when he got the call. Rather than do the job he was paid for, I imagine him BSing his way through our conversation and then just hanging up on me. Great to get paid for just sitting at home watching TV while ticking off your company's customers. Back to Brian--very helpful--ran many diagnostics and told me that one of the elements of my modem was not reconnecting to their network after resets. Again told me that engineers would be working on it. So, now I have internet right after I do a hard reset of my modem. After being idle, though, there is nothing and I have to reset. Currently pulling speeds of about 1 Mbps down and 0.1 up from http://spdtst-dlls.tx.centurylink.net/: [Download Speed: 1154 kbps (144.3 KB/sec transfer rate) Upload Speed: 60 kbps (7.5 KB/sec transfer rate)] So, I pay for way more than I get. No one offered any refunds. Even more frustrating is that I use this connection for work and my rate goes way down when the network is slow.
The complaint has been investigated and resolved to the customer’s satisfaction.
My Centurylink internet drops so low around 7 pm every night I am unable to do anything on my computer. This has been going on for over two months, the tech people came out during the day when it runs fine, said I had a short in the box. I know this is not the problem and there was no short. I have read so many others for a long time have had the same problem. My speed as of right now is: ping= 79 download = 0.29 upload 0.42 this is by Ookla. I get the same no mater what speed test I do.
I myself been a 11 year customer of them I aggree had good services until centurylink took over Embarq I have had so many problems with my internet losing services and my rocky boxes buffing and even on my iPad having to use my verizon account and not my wifi at home because of the services but when u call it's always the same Ol we will send a tech out Ya like i can keep missing work for this I wish I could find another provider but of course where we live there's isn't another one
Internet service is slow, and it cuts out at least 3 times a day at my work and my home!
I have had centurylink DSL since 2006 and it only works right half of the time. I pay for 10 MBPS download speeds, but most of the time it is as slow as dial up. I have to call customer service every other month to complain about the speeds and they keep saying the problem is my computer or the phone line in my house. Well, first of all, I am a computer tech for over 20 years, 2nd, I have replaced the phone lines in my house twice. 3rd, My laptop works on the same service at work at 10 MBPS but when I try to use it at home when I connect to DSL it is very slow and locks up. I have plugged the DSL directly to the phone box outside the house and it still does not work properly, but every time I call and complain about it, suddenly they temporarily fix it and it works fine for about 2 weeks then slows back down again. It is obvious that century-link does not know what they are doing and try to blame the customer for the problems.
I am having many problems with centurylink at the moment. My slow Internet speed has been a real problem in the last week. I was in the middle of an online test for one of my college courses and the Internet dropped completely. After all my hard work and study, I received an F grade because I was unable to finish the test. My college allows for no retakes. I now drive over an hour to my campus to take online tests so I do not receive another failing grade thanks to centurylink. It costs about twenty dollars worth of gas to drive to campus each time. I have four to five quizzes a week and one to two tests a month. These tests and quizzes are only open on certain days so I can't just do them all in one trip. To make matters worse, my Internet speed has dropped so that I cannot even watch my online video classes. This equates to many hours a month spent driving back and forth at a cost of twenty dollars per trip. Centurylink has become a nightmare. I have no other Internet available in my area. I have friends in Russia that enjoy much better Internet service. This is ridiculous.
ive had the same runaround with centurylink as many of these people have.my dsl is slow and my connection gets dropped all the time.this has been an ongoing problem for 2 years now.i called them several times, amd they sent a tech out every time, only to say the lines are fine.the last tech.said the problem is too many people watching netflix movies and overloading their equipment .then they gave me a repair date of november 30th.that was the first year, and then again the second year.the last time i called they had no records of my complaints, same story for everybody.this way they dont have to give any discounts.oh what a corrupt company.i turned them in to consumer protection, but never heard any more about it.i think we need a good lawyer and start a mass law suit against this crooked company.unfortunately, they are the only internet available in my area, or i would have dropped them over a year ago.
As a business customer, I had quickly found out how inept and deceptive this company is. The first shot across the bow is it took 4 months to even get service changed over. They were to send me documents upon request to make the appropriate changes from my current provider. I called two months later asking what happened. Of course, no one knows. Then at that time, for the services I requested, I was quoted $75 per month for the first year, then $95 the next two years, which included 10M internet service. Sounds good. Too good to be true as I have found out. From the first day of service, I had erratic internet speeds, nothing close to 10M and occasional noise in the phone lines. Eventually the noisy phone service was corrected by changing to another pair of wires in the cable drop, but the internet speed issue will not be corrected. At least in the hear future anyway. Upon conversation with the linesmen and techs, the infrastructure here only supports 3M regularly, and can boost up to 4M if they push it. This was the first lie they told. The second was that they conveniently did not mention the additional charges they impose. One of which is a $6.49 router fee, for a puny box you can buy at the store for $30-$40. That means that I will pay them roughly $78 per year or $234 for three years for this $30 item. I called Centurylink to complain about the router fee. After a lengthy conversation, I was told that the fee would be dropped. The next month's billing, the router fee was still there! so, I called again, but to be told now that the fee is "mandated" since January 2011. I eventually spoke to one of their "supervisors", or I think it was another term they used for this now. This person was definitive in her stance to keep the charges as they are, and did not feel sympathetic in the least as to how I've been treated to date. I explained how long it took to even receive service, the services I was promised with the prices given and I even stated how I requested a written contract 3-4 times, and was eventually told that there were no written contracts. How is that legally binding between two corporations? Doesn't this type of agreement, for businesses, leave a large gap for interpretation and unwarranted service changes and fees that were not originally agreed to? What recourse does either party have with such an agreement? It appears that Centurylink's legal staff has worked tirelessly ensuring that their personnel parse their words properly, ensuring that their statements carefully step along the edge between legally safe and unethical. I caution everyone to carefully consider other options they may have before falling into the trap. Sometimes you have no choice, but in others you may be better served looking elsewhere.
I am having similar problems. I can't watch any youtube videos without buffering for long periods of time and I can't watch Netflix videos through my Roku player without several long pauses. I've called CS in the past and they weren't able to do anything about it. I ran a speedtest and the results were horrible. 0.23 Mb/s - 0.35 Mb/s Graded F on Speedtes.net.
To add a follow up to my note above, I guess these boards are monitored sometimes - as I received an e-mail from CenturyLink almost immediately after my post stating that they wanted to help try to solve the issue. I explained the problems (slow speed on all sites excepting their own) and the tech did work with me to try to get it resolved. The tech was much more professional, and after taking a few trips up some blind alleys and kicking things around with a senior tech, they tried switching me out to entirely different equipment in their DSLAM that was fiber fed. That did the trick, and I'm now ~4.5Mbps everywhere I journey on the net. Very much appreciate that they contacted me, and we got it resolved before I discontinued service.
I've got the same thing going on as 19ertim above. Pay for 5Mbps, and all of a sudden I'm getting ~1Mbps (even low-quality YouTube has to constantly buffer). Never had this problem in 5 years with Qwest, but two months after it becomes CenturyLink, I get this. Spoke with a "Ben" in Utah, and he basically offered nothing. Told me that he could see the modem, and it showed fine, and I should run anti-virus software. When I asked him why I was getting 4Mbps on his "sandbox" site - and 1Mbps everywhere else, he had no answer, and nothing to say. So, I'm going to give Verizon some money, and use my cellphone as a tether modem, and cancel everything with CenturyLink - including land line. The 4 gig limit will encourage me to stream less video anyway. :)
Replied
broadband availability
STILL using sorry dial-up service here that customer service techs tell me they can't help with because dial-up is so "out-dated." I agree, unfortunately, CL refuses to upgrade a few block area here to broadband. We are told by the field installers here there is an outdated dial-up box that parts cannot even be obtained for in order to repair, CL is aware of it and refuses to upgrade to broadband. Meanwhile, I am surrounded by neighbors who enjoy broadband. I am not just suring the net, I make my living at home on the computer. I get kicked off for no reason, lose audio files, and am connected at ridiculously low speeds. Customer service complaints are handled with the usual canned responses and as I have heard recently CL does not even bother reading customer surveys, I don't even fill them out anymore. We have no choice here, CL is it, otherwise I would have changed long ago. Dealing with them on the phone is a nightmare with the scripted and canned responses and you can never get to someone who really needs to hear the complaint, which I am guessing is designed to be that way. I have yet to meet anyone who is happy with CL. It is infuritating to be forced to pay for outdated service that does not work correctly and customer support cannot help with. Pathetic.
The complaint has been investigated and resolved to the customer's satisfaction.
Thanks,
B
Sunday July 13th, my husband and I began to pay our bills. We go through the list as usual. It's our first monthly bill with Century Link. It's $278 and some odd cents. Not only have we paid our installation fees before the service was set up, we were told by a representative that our bill would only be $47, so we agreed. We only have home phone (which we don't use at all) and the 2nd "best" speed.
I'm curious as to why my bill is this way... on top of that, what makes Century Link think they can get away with this?
I don't recommend this company to anyone. The only reason we have is because our apartment complex contracts with them and I take some courses online.
There is a screw missing somewhere.
Century link has the worst customer service we have ever dealt with. We were quoted a $130 dollar package for our business with 3 lines and dedicated 8m internet. We added one line and it went to $214 . They came to hook up and tech hooked up only one line and internet. Then he came back to hook up other lines days later and found internet hooked up backwards. Tested download and saw 5m...now we are only getting 1.5m to 3m. We asked to port forward old number and they disconnected main line Monday morning and then called and said they could not port forward. We have been without phone in for 1 and 1/2 day now and they claim to be trying to reconnect. Also our bill went from the quote $214 to over $600. Some are taxes but the rest are all hidden fees from century link. De very careful with Century link and every customer service rep with tell you what you want to hear
This company has the worse customer service I have ever dealt with. We had to cancel century link because my husband had military orders. But then we were billed for another month after we cancelled. When we called to complain they said it was an error on there part and fixed the mistake. The next month we received another bill for the same amount with a late fee on it. We called again and spoke to a supervisor who fixed the problem again. We got names of the customer service reps and their ID number. Each time we called back to complain they said they didn't have any employees by that name or ID number. So they make-up ID numbers so there is no way to hold anyone accountable. We had to call a third time to fix the bill and this time the supervisor said that there was nothing they could do to take the error off. He said there is no way to fix an error they made. What company says that? The supervisor was extremely disrespectful to us. His name is Cameron with an ID number AA88995. Not that it matters. But I hope he gets fired. Told my husband that he didn't care about his business. Stay away from this company!
I am paying over 112.40 a month for phone and internet services. I had Embarq before these guys took over. And my internet has been horrible ever since. It works for maybe 2 weeks tops, then it just stops. I have to call and have a ticket put in. And customer service is so idiotic. They try to tell me it is on my end, when on my end I am paying for a stupid modem that is a steaming pile of crap that belongs to them, because in order to get it, I had to be roped into a 2 year contract. And these stupid thieving ### know that where I live, there is no other ISP or phone company. This is it for us. I feel financially raped by them everytime I pay a bill. They call and try to get me to save 5 dollars on my Directv by letting them provide it for me.. NO WAY! I can only imagine what they will charge me if I tried that.
I called Century Link on June 1 to find out what our liabilities would be if we were to cancel our service as of August 1. The representative I spoke with told me it would be $399. We terminated our contract because we got a new phone system and went with the company that was recommended to us. We then received a bill from Century Link for over $2400! When I called, I was told that the term fee was $399 per line and $600 for internet. I explained that I was never told that. I was told there were no notes on the account specifying that I was told it would be $399 for terminating service. I asked for a copy of the signed contract. I was told that there was no signed contract, it was verbal. I asked why is it that they are holding us to a "verbal agreement" but yet what one of their employees told me is not upheld. They just kept telling me that "it says on your bill how much it would be". We are a large office and we have an outside accountant that pays our bills so we dont see the bills. That was the reason for calling and regardless of whether it says so on the bill, a customer should still be able to call and ask the question and get a correct answer. When I asked to speak to a manager, I was told one would call me back but no one ever did. I had to call back again and finally was able to speak to a manager. I was told that there were no adjustments that could be made unless we were to come back to them. I told them that after the way this situation was handled there is no way we would go back and I will even be terminating my own service with them. The manager did ask me if "the representative had told me the correct amount for terminating our service, would that have made a difference". I said it absolutly would have. We may have waited to disconnect the service until closer to the end of the contract. The manager asked me "why just to save a few hundred dollars?" I said well, maybe we would have waited until the end of the contract. He told me that regardless of when the service was terminated, there would still be the same set fee per line. So, regardless of whether you are terminating service at the beginning, middle or end of a contract you still pay a fortune! The terms of this "verbal contract" were not clear and Century Link is completely unwilling to work with us, or even acknowledge that a mistake was made by them! A mistake that was made by one of their employees that ended up costing us over $2017! That is not acceptable!
I have been a customer for several months now, and in good standing with this company. We are taking over the lease at the rental house my mother in law has been renting for the last few years. 2 years ago my brother in law, who was also living there had Century Link and didn't pay his bill. Because of the outstanding bill, and "public records" showing that he still lives there, I cannot transfer out service to that address because we are related to him and they consider it an "indebted household".
They will not even let me prove that we have never lived there or that he no longer lives there. Until the bill of almost $300 is paid, we cannot continue our service with them.
Century Link calls any time during the day or night, early or late, week or weekends, to offer services that we already told them we don't want. For years we've been using Qwest for our phone line, and that's the only service we want from them. Well I have been asking to have our phone number removed from their lists and they tell me that that would take 30 days, but over two months ago they told me that would take two days. Now lately they call, I answer and the person on the other side of the line stays quiet, no word or sound ( probably they forgot I have caller id ). It's not only inappropiate but crepy as well. They are not taking this seriously.
Called technical service on Wednesday about having no phone service and was told that it was a known outage and no one was available until Sunday to even come and look at the problem. Total sarcasm and total contempt for my situation. I ask if there was any way to have someone come sooner, we pay extra for line protection and was told no one could come any sooner and so I ask if I was going to get credit for lost days, and was told that after my next bill I could call customer service and ask for a credit for lost days and they would possibly consider issuing a credit but there was no guarantee. This is a horrible way to treat your paying customers. Total contempt and just plain RUDE!
Who can help me?
February 27, 2017
To CenturyLink
I have been a good and loyal customer for some time. I am writing this letter to discuss some concerns I have about the programming and other issues. First of all I am on Social Security disability which limits my monthly income. Being that I am on Social Security disability I watch a fair amount of television. In the past few months I have seen quality of your programming go downhill. There are so many stations that repeat the same shows which invariably are all runs Some examples are shows like Family Guy, Two and one half men, American dad, Simpson, House, the CSI series, the music channels, especially VH1. There are several other programs that fall into this category as well. I. liken this to going to the grocery store and putting items in my cart that I do not want. There are other programs that I do not watch still paperwork, such as sports channels and paid programming shows. They're also way too many reality shows that are simple senseless programs. I realize that they are cheap to produce but provide little in the way of quality programming.
I'm especially frustrated to be watching a show and see little graphics and commercials Pop ups at the bottom of the screen. This is very distracting while viewing the shows that I am watching. Some of the graphics at the bottom of the screen are reminders of shows to come. I have a guide button to find out what is coming up on future programming.
I think all of the above items mentioned result in a disservice to your custom. I believe that it lowers the quality of your product and the quality of your services. You have several levels of programming to choose from and I would like to see you allow customers to pick a level of service that they would like and allow them choose the types of programs they could get in that program level. I believe it is unfair for a customer to pay for items they do not use
As I alluded to earlier I am on Social Security disability so I have to watch my budget carefully. I have to cut costs wherever I can. There are certain necessities that I have to pay for each month but cable is not one of them. I need your help in helping me reduce my monthly bill. My last monthly bill was $194.21 which is at least $40.00 more than the previous months bill. I simply cannot afford those high bills.
I would appreciate for someone to contact me at [protected] to see if we can come to some kind of agreement concerning these matters of interest.
Thank you,
Mike Martin
I would like to tell customers be aware of century links deal for new customers to receive a $150 visa gift card. I ordered new service and I was told by the representative to sent in a survey and my second bill and I would receive my card. When I called after I received my second bill to make sure I was sending in everything I need to receive the card, the representative told me I could not receive the gift card because the agent that placed my order was not authorized to give me that deal. They did not honor what was online nor what their representative told me.
How are we as consumers know who is authorized to give there deals or not. Online it said call with the special code and you can receive the deal and when I called the representative confirmed it. BE AWARE OF CENTURY LINK DEALS THEY DO NOT KEEP THERE WORD.
Persistent Unsolicited Phone Calls
Persistent Unsolicited Phone Calls from [protected]. I answered one time,
and no one was there, but heard noises in the back ground. Did not answer
this number again. Listed on Mariposa Street, Orlando Florida, at Latitude 28.5412, Longitude-81.3728, a Landline Level 3 Communications, LLC.
Orlando Police, do your job! Other complaints re this number are scattered over the internet.
This random phone calling is a major problem. I live in a rural Pennsylvania location, and have had as many as 39 phone calls when I was not home, in a day, from many different locations that I have no contact with otherwise. When I am home, I do not even answer the phone unless I recognize the name or number, but.quite often, the location listed on my caller ID is from my local area, with a local area code, and a local exchange, which I know is inaccurate. How can scammers call me with a bogus telephone number purporting to be from my local area showing up on my caller ID ? I would think this is illegal, an addition to frustrating for the person called
Level 3 got bought out by Century Link, which is apparently, in turn, now owned by Lumen Technologies. Level 3 ALSO apparently got dinged with about $7 or 8 million bucks in fines for failing to lay fiberoptic cable along some highways in Massachusetts in 2016 (whether they've actually coughed the money up wasn't entirely clear).
I started looking into them to report a series of hangup calls from the same Massachusetts # [protected] that was allegedly issued by Level 3. I've gotten 6 calls from them in about 10 days (including TWO yesterday!): some coming up as "Potential Spam" on the caller ID, some coming up just as the number ("[protected]"), and a couple coming up with NO caller ID at all. Tried to contact Century and their website chatbot was useless (even by useless chatbot standards of pisspoor IT by [censored]s who can't program their way out of a paper bag) and the number to call didn't even put me through to voicemail to leave a message, just said nobody was available before 9 AM (the WEBSITE said 7 AM...). So I left the APPROPRIATE feedback on their website (including where you're supposed to be *commending* employees for their explemplary service -- yeah, what a complete crock) which included threatening them with the FCC and FTC for aiding and abetting spammers, and with a class action lawsuit. Betting there are LOTS of people out there who will be happy to join the fun, and the lawyer I'd contact has worked in the telecommunications industry dealing with land rights and such (and is a good friend, my husband calls the person "OUR FAVORITE LAWYER". Oh and successfully sued the county we live in over the train wreck that was property reassessment around 20+ years ago. Heh heh...
I’d stand right beside you.
Has anybody got an address for these clowns
it would be great if i could stop any and all calls from level 3 communications. they are the provider for most of the scam calls i get.
sure would like a way to stop any calls coming from their service.
please advise if you know of any way to do that.
govt and law agencies dont seem to be able to do anything.
Received unsolicited phone calls on a cell phone that is on the do not call list. Calls come in from the number [protected], #1), a level 3 number operating out of Annandale, VA or Alexandria, VA, landline. Unable to trace name due to them having removed their name from public access, so I consider it a possible scam boiler room operation.
Yup same [censor]! Calling and calling.
I don't answer numbers I don't know!
Level 3 Communications, Llc called from [protected] I blocked their number after they called 3 times every day without a message I think they are fishing.
I never pick up a number that doesn't leave a message and I never call back unless I am forced to.
who is this! it says they owe me this information? with a link
receiving txt from [protected] with a link to open, im not opening that! I call and no answer!
Received numerous calls from Level 3 Communications at [protected] in Tennessee. I will be passing on complaint to BBB about them.
No message left, no answer when picked up. etc. scam and phony and unsolicited. Makes me angry.
century link is the worst cost my company business
Century Link is the worst company I have ever worked with! Poor customer service, Techs have no idea what they are doing (They even degrade each others work), WORST service ever, Outdated equipment (router included, which you pay rent on and its 6 years old) and last by not least Rude managers, last one told me "you know, you also can get cell phones for your business." after I told him they were the WORST MONOPOLY ever!
I was out of phone service for 2 weeks and internet 2.5 weeks! After $10, 000 of advertising I had NO PHONE, NO FAX, NO INTERNET, NO PRINTING, NO CREDIT CARD MACHINE - NOTHING! What did Century Link do for me? There wasn't even a storm for their excuse... after paying $100 a month for service, countless hours waiting on technicians who never showed, weeks of lost work, advertising down the drain and lost customers... I GOT $18.
AWESOME... AGAIN... I SAY WORST COMPANY EVER! IF I COULD CHANGE I WOULD! NO OTHER COMPANY I CAN SERVICE MY AREA! THEY ARE AN MONOPOLY!
I called EVERY company that is humanly possible to service my area! If anyone knows of a way to get phones and internet LET ME KNOW PLEASE!
The complaint has been investigated and resolved to the customer’s satisfaction.
Prank calls
This phone number has been calling my office at least once a day for more then a week now. When we answer they hang up, when we call back it rings and rings. We would not call back if we were not a security company but since we ARE we do call back when calls are dropped. (we are hung up on) If I could find out what this company profits from it would help me. I need to ensure I dont help them stay in business. I wonder if they get PAID when we call them BACK? It has to be some kind of scam
The complaint has been investigated and resolved to the customer’s satisfaction.
Gregory S. Wojcieszsak is still ripping people off as Big Data Group, LLC www.bigdatagroupinc.com
call [protected] it should stop it, its a fraud department, they should deal with it
Yeah same thing happens to my house as of 2 o'clock in the morning i will try using your number the number that I call is [protected], I think is strange because they used the first 3 digits of my home phone number, not including the area code, but I want to get a hold of them and I am really starting to get freaked out... It happens in the day time and at 2, 3, 4 in the morning, i use my cellphone and it rings and rings and rings and soon hangs up... HELP!
There is a company called Global Crossing Services Inc. in Brookline, MA. They were previously linkedin to Buckley Data Group The Principle player was Gregory S. Wojcieszsak who ripped off one of my clients for $45, 000 in October of 2011. Any information you can find on this deadbeat is welcomed
I answer and it immediately hangs up. I looked it up online and decided NOT to call back. Is there anyway to stop these calls?!
speed issue
I have been a customer for over 5 years of CenturyLink, previously Embarq, previously Sprint DSL. I've been paying for 5mb service since I signed up. I did get the speeds I was paying for to begin with but in the past year the speed has steadily been declining. I'm now getting around 1.5mb to 2mb. I called to complain about the speeds and CenturyLink was so kind to offer their new 10mb service so I agreed and had them do the switch. Then did have to change something at the CO and I was down for a day or so before it was completed. Now I have 10mb service, but continue to see 1.5mb up to 3mb at off peak times. I called today and was basically told that they know of the issue and are planning to fix it. I asked when, they said no idea. Could be 1 month, could be 2 years was what I was told. This is the third time I've called in since the "upgrade" to 10mb speeds. The previous 2 times I was told that I had an issue in the area and it would be fixed in a day or two. I'm tired of getting lied to and tired of them charging for service they can't deliver. I've even tried testing the service at 4am to see if it was a peak/off peak issue with no better speeds.
Thanks for listening.
Randy
The complaint has been investigated and resolved to the customer’s satisfaction.
FYI - I just ran a speed test with www.testmyisp.com and here are the results:
Download speed measured as 0.08 Mb/s
Upload speed measured as 643 Kb/s
Retested with www.dslreports.com and got:
107 Kb/s download and 653 Kb/s upload
The CNET test said 217 Kb/s, which is 1/2 that of satellite. CenturyLink will definitely be getting a call tomorrow. What's the point?
Finally DSL made it's way to our area of Montpelier. Of course, this was right after we had renewed our broadband card with Verizon. Luckily we kept it, as there are times the DSL is so slow, that we receive better service from the broadband card. I still can't stream a YouTube video, much less NetFlix, and other times it drops off altogether. Forget the new iPhone/iPad upgrade to 5.o. It says it will take 10 hours and has kicked me off twice after 3 hours.
I called and they assured me that I have the highest possible speed offered. (I think it's 6mb?) Anyway, after 9 years in our home we were excited that the promise of some sort of internet connection was coming through, however it's been very disappointing.
I too am in the Montpelier area, and have experienced the same painful performance slow downs, since Nov 2010. The local techs told me in January 2011 that our area been oversubscribed... both from expansion and through ever-faster speed offerings (increased revenue) without improving the necessary infrastructure. Since then, I've lodged several complaints with their Customer Service folks, providing piles of speeds-and-feeds data. They simply shrug their shoulders, open a ticket, which then gets closed without feedback. I had better service at 1.5Mb... my 5.0Mb service is useless during prime time hours -- no streaming, no gaming, dropped packets, and incredibly bad latency. This is a prime example of what happens to areas that lack competitive alternatives.
RandalW,
My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you're having with your service. I'll be glad to help look into the issue for you. Just email me at Joey@CenturyLink.com with your name, account information and reference your post here on Complaintsboard.com. Thanks.
Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com
double charge
We received a call 2 weeks ago from Century link Customer Service Rep, he said after reviewing our acct, he could reduce our monthy charge for our home and internet service. All services would remain the same. Our service was around $109 a month, he cut cut the cost down to $69. We got the bill yesterday, $148, I've been on the phone this am, for 30 minutes with a CSR at Century link, for her to tell me, they had to charge for a partial month for my old service a full charge for my new service, and there were FEE's for the change, she told me to keep in mind NEXT month it would go back down to $69. Guess I paid the CSR's commission on the sale of this new service!
The complaint has been investigated and resolved to the customer’s satisfaction.
beyond belief bad service (avoid like thr plague)
They don’t listen, they cut you off, and frankly they don’t care.
11 April 2011 I called century link requesting that my service be transferred to them from Comcast. As I heard the person in the background fast a furiously typing (I guess on facebook since my order wasent processed)He was told that service would be transferred within 10 days. He said the order had been placed and depending on how fast my current company responded they would get me switched over. Two days later I called back to verify they had my request and things were in the works. Century Link confirmed and Comcast said they didn’t have anything yet. On the 19th I called again Comcast still had nothing. When I attempted to call century link; no one wanted to talk to me. I got transferred from department to department for 3 hours. I consider myself a pretty easygoing patient kind of guy; but this is ridiculous. Most century link people could not even find my account. Those that could would transfer me to someone who couldn’t. The worst was being put on hold for 35 minutes twice. After the second time I tried calling back and they were closed. The staff was argumentative, apathetic, and overall unprofessional. If you value your time and what’s in your wallet don’t even bother calling them. I wish the folks from Qwest could come out here and teach these folks the value of the customer. I guess they are still somewhat monopolized out here so they don’t have to worry about customer service. I am not going into all the details (they seem more like side issues of the overwhelming major concern which is “If you can avoid it stay away from Century Link!
Chow
The ignored 1,
My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you've had with our service. I'll be glad to help if you email me at Joey@CenturyLink.com with your name, account information and reference your post here on Complaintsboard.com. Thanks.
Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com
poor customer service
Centurylink offered to upgrade my internet speed to 10 gb from 1.5 for ten dollars per month more in January. Since then, I have spent somewhere near 25 hours on the phone with them pluggin in and unplugging my modem and running various tests to determine why the speed is acceptable in the morning but then decreases as the day progresses down to under 1 gb (sometimes even lower). I have frequent outages and I must reboot my modem to revive service during all times of day. They have sent three technicians to my home (one of whom seemed more interested in my wife than my connection issues and did not even run a test until I pressed him to.) They have had tickets open and told me numerous times they would call me when resolved, but the only calls I receive from them are when they call to try to get me to sign up for their new TV service, PRISM. I must continuously call them to verify the status of my ongoing tickets, but to no avail. Every representative has a different and conflicting explanation for my issues, and nobody has been able to resolve. The last technician who came to the house told me that he had heard from another technician that the wires in my area simply cannot support the speed they boast about. My neighbor also does not receive the speed he has paid for. I was a customer service rep myself, once, so I do not treat them poorly, but am always very civil despite my frustrations, but sometimes I do not even hear an apology from them. Yesterday, two sales representatives came to my door. One of them helped himself to a seat on my outdoor furniture and was swearing profusely: very discourteous. In fact, when my wife and I refused the additional service, they were extremely pushy, one of them even saying, "it's a no-brainer!" (indicating that we were idiots). We felt very threatened by them. Yesterday we also received a bill from them for 112.75, out of the blue. (We were paying 75 dollars a month, and then it would have been 10 more for the supposed additional speed we have not been receiving.) Today, a representative called to offer the TV service again, and I explained that I had received this strange bill. He was baffled. When I requested that he instead downgrade my internet service to 3 gb, I have been on hold now for 45 minutes and 07 seconds while he performs this task due to computer issues. He is friendly, but unfortunately their systems are horrible. I feel sorry for their reps, who clearly do not have adequate training. I cannot believe the incompetence of this company. I suspect some of it has to do with the recent merger of Embarq and Centurytel, but who knows. If I had any choice in the matter, I would not use any of their services, but unfortunately they have a monopoly in the phone and internet service business here and I work at home and require the service. I wish I had the number to the CEO so that I could make him aware that the company is in shambles. (Oh, and ps. My phone conversation with this most recent sales person is over and his system was so messed up that he could not put back my included national long distance so he had to send it to another department. So naturally I won't be making any long distance calls until I have confirmation that it is back in lest I receive an even larger surprise bill...)
The complaint has been investigated and resolved to the customer’s satisfaction.
B. Chase,
My name is Joey and I'm with CenturyLink. I'm sorry that you've had trouble with our services and would be glad to see what I can do to help. Just email me at Joey@CenturyLink.com with your name, account information and reference your post here on Complaintsboard.com. Thanks.
Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com
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CenturyLink emailstalktous@centurylink.com100%Confidence score: 100%Supportcustomerservice@centurylink.com100%Confidence score: 100%Supportchristian.aguilar@centurylink.com99%Confidence score: 99%
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Have disconnected services with century link but their NOTES was not updated and kept sending me emails about bill. Now when I call them ask about why you send me bill even though I cancelled my account..they just say our notes is not updated with the disconnect notice.
Simply irresponsible behavior from century bill and harassing customers to pay bill.
Centurylink is a pathetic excuse for a company. A scam generating fraudulent and aggravating "business" like them needs to be shut down immediately. I signed up for phone and internet service thinking they would be ok. Turns out, My phone was never shipped to me eventhough I payed the deposit. The router was shipped but would not connect even after several tech service calls. I was told a technician did not need to come by to fix the problem eventhough service doesn't even work . I was lied to about the monthly charges and their reps are ###S! DO NOT sign up for service with these scam artists. They will steal your money and ignore you thereafter.
My god.. CenturyLink is so so backward. Called to order internet service and was told "four days" which turned out to be eight days. I was told my credit was great so "no deposit needed", ok then after the four day period .. still no internet . I called them to see what the hold up was, Century link stated " I have to put a 25 dollar deposit down because my credit was under question ( my credit score is 790 ), so I used my CC to pay this 25 dollar deposit ( refunded at the end of 12 months) just to get the internet service running. I was warned to stay away from this company and now I see why. The first bill came the other day and I've been trying to pay but can't understand why it's impossible. 1st I tried to pay online however their online site would not recognize my account ( tried to pay five times ), finally I called the 800 number and paid using again the very same Master Card. About a half hour later I get an email stating that my CC HAS NO FUNDS and the payment didn't go through... I have used my Master Card for over 7 years and yet to have a single problem until today and CenturyLink seems to be big problem. Good God to think I have to deal with this company for another 11 months.
Laurie,
My name is Joey and I'm with CenturyLink. I'm sorry to read about the trouble you're having with our company. I'll be glad to look into the issue for you. Just email me at Joey@CenturyLink.com with your name, account information and reference your post here on Complaintsboard.com. Thanks.
Joey H
CenturyLink Customer Outreach
Reachout@CenturyLink.com